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Service Customer

Location:
Indianapolis, IN
Posted:
September 02, 2015

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Resume:

JoHanna Dion Streeter

**** *********** ***** ****: 317-***-****

Indianapolis, Indiana 46234 acrh94@r.postjobfree.com

EDUCATION:

Ashford University

**/**/**** - *******

Degree: Bachelor of Arts Major: Business Administration Clinton, Iowa

GPA: 2.85 Semester Hours: 75

Community College of the Air Force 12/01/2010

Degree: Associates Major: Logistics Supply Management

Maxwell-Gunter AFB, Alabama

Community College of the Air Force 02/21/2009

Degree: Associates Major: Contracting Management

Maxwell-Gunter AFB, Alabama

Defense Acquisition University (05/17/2001 - present)

Ft. Belvoir, Virginia

Degree: Acquisition Professional Development Program APDP level II (received 2004)

Major: Contracting Management

PROFESSIONAL EXPERIENCE:

Department of Veterans Affairs (6/15/2015-8/21/2015)

Richard L. Roudebush VA Medical Center

Prosthetics-Lead Purchasing Agent, GS-1105-06

Indianapolis, IN

Supervisor: Antwain Comer Phone: 317-***-****

E-mail: acrh94@r.postjobfree.com

Contact: yes

Hours per week: 40

Manage and oversee 8 personnel. Manages, reviews, and administers corrections on the Home Oxygen billing that consists of over 500 patients monthly. Analyzes a large number of complex consults for supplies and equipment. Reviews requests for completeness and justification. Determines the eligibility of veterans for entitlement to Prosthetics and Sensory Aids Services. Authorizes and prepares complex purchase orders. Uses the electronic order feature to verify requests. Identifies priorities on pending consults. Receives phone calls and interviews veterans for service. Advises medical professionals regarding availability and selection of devices. Reconciles all invoices for certification of payment. Provides assistance and training to agents with ordering prosthetic appliances.

Ascension Health-Ministry Service Center (6/1/2013 – 12/31/2014)

Supply Chain – Sr. Data Support Specialist

Indianapolis, IN

Supervisor: Laura Lazzaro Phone: 317-***-****

E-mail: acrh94@r.postjobfree.com

Contact: No

Hours per week: 40

Provide research and validation of accuracy for complex data elements related to contract, item, and vendor master data. Execute data analysis to identify errors, correct, and maintain integrity of finance, human resources, contracts, item and vendor master data. Complete root cause analysis and develop solutions for Service Request that have been escalated to tier two; must be able to manage multiple request in multiple problem areas simultaneously. Facilitate issue resolution between The Resource Group, Distributors and Vendors Communicate with Client Leadership and practice the Escalation Management Process when needed to resolve issues. Provide Level 2 customer service support for process owners, process partners, health ministries and their Associates, answering all questions and resolving any issues or errors; successfully handle most non-routine issues, escalate issues that cannot be resolved to management. Plan and organize work so the Service Level Agreement objectives are realized; Contribute ideas and actions towards the continuous improvement of data integrity and related processes within area of influence. Understand and apply Data Support and Integrity processes, policies, procedures and internal control standards. Maintain positive work relationships with members of other teams in the Ministry Service Center, health ministries and process partners to communicate effectively and to ensure compliance with cross-team responsibilities. Provide training to Level I and Level II associates. Provide direction to other Service Areas in order to fulfill Client requests.

Ascension Health-Ministry Service Center (4/26/2011 – 5/31/2013)

Supply Chain – Sourcing Specialist

Indianapolis, IN

Supervisor: Harold Wims Phone: 317-***-****

Contact: Yes

Hours per week: 40

Ensure the timely and accurate processing of Sourcing and Contracting Support transactions and client requests. Confirm that work is completed on time and with quality in accordance with established policies and procedure. Maximize both the efficiency and effectiveness of Sourcing and Contracting Support process. Supervise team members while ensuring that constant communication and coordination is prevalent within the team. Manage key performance indicators and team morale. Support management of reporting tools to gain operational insight in order to identify problems and propose resolutions. Ensure delivery of business results by meeting or exceeding all Service Level Agreements (SLAs). Perform Level 2 Customer Service Support on Supply Chain Services and PeopleSoft Information (Queries, Inquiries, Reports, Communication). Understand and apply procure to pay processes, policies, procedures and internal control standards. Successfully handle most non-routine issues, escalate issues that cannot be resolved to management. Requires minimal supervision to manage daily activities and is able to meet published deadlines for activities. Ensures all work is performed in accordance with targets. Establish and maintain collaborative relationships with internal and external clients to constantly identify additional ways to be of service to them. Receive and research client issues and inquiries and ensure prompt resolution.

USAF 374TH Contracting Squadron, Yokota AB (03/01/2007 – 01/31/2011)

Contracting Specialist, Flight Chief / Unit Deployment Manager

Fussa-Tokyo, Japan

Supervisor: Jaclyn B. Alverson Phone: 323-***-****

Contact: No

Hours per week: 40

Responsibilities include all aspects of pre award and post-award contracting functions, negotiations, price/cost analysis and administration to include contract closeout. Continually conduct regulatory and statutory research, including FAR, DFARS, AFFARS, Public Laws, CFR, and OMB Circulars to expand my knowledge base and bring additional value-added services to the federal client. Managed, trained, and oversaw contract specialists responsible for developing pre-negotiation positions, types of contract, citation of appropriate regulatory and statutory authorities to justify the acquisition strategy, and preparing all necessary documentation. Responsible for the development of overall planning, solicitation, evaluation, award, administration, and close out of contracts, purchase orders and other contractual vehicles. Always inspire teamwork, commitment, spirit, pride, and trust. Facilitated cooperation and motivated team members to accomplish group goals. Fostered an inclusive workplace where

diversity and individual differences were valued and leveraged to achieve the vision and mission of the organization. Planned and met all contingency procurements for deployed multinational coalition forces. Solicited and evaluated proposals totaling 344 contract actions at over $6.6M for services, commodities, and construction contracts in support of Operation ENDURING FREEDOM and Operation IRAQ FREEDOM. Filled Superintendent and Section Chief Position leading 87 joint service and Japanese local national members. Manages self-inspection

programs; reviewed and corrected contracts worth $3.8M restored quality procedures. Led Combined Joint Special Operations Task Force contract support of actions for 5,000 + troops. Key member of finance management team ensuring all committed funds were correctly reconciled/obligated.

USAF 43D Contracting Squadron, Pope AFB (03/12/2000 - 02/28/2007)

Contracting Specialist

Fayetteville, North Carolina United States

Supervisor: Lisa Brooke Boyd - Phone: 910-***-****

Contact: Yes

Hours per week: 40

APDP Level II certified position. Reviewed purchase request and specifications for accuracy/adequacy to allow for maximum award competition. Responsibilities included the administration of several IDIQ contracts operations and maintenance contracts that includes identifying those services that can be purchased through the Government Purchase Card Program. Warranted Contingency Contracting Officer. Conducted training on Service Contracts,

Quality Assurance and Customer Care programs. Prepared and administered the full range of requirements for supplies and services contracts in various demanding stock classes, purchasing everything from office supplies to special industrial equipment. Specialized flight specialist dealing with unusual and special services acquisitions. Exercised supervisory authority and responsibility as well as the administrative and personnel management functions relative to the staff supervised. Provided advisory and hands-on assistance in developing/revising technical specifications, Performance Work Statements, Statements of Work, Statements of Objectives, Quality Assurance surveillance Plans, and Performance Requirements Summary, and QA checklists. Conducted technical reviews of pre/post-award contracting actions such as fixed priced, cost contracts, incentive, option and delivery order contract types for commodities, services, and construction contracts, including cost and pricing data, special or unusual contract provisions and terms, unfavorable market conditions, complex, and limited competition or sole source due to urgency or quantity. Reviewed contract documentation to ensure the contract,

pre/post-award supporting documentation were complete, clear, concise, and in compliance with regulatory requirements for the type of contract. Supervised a workforce of 6 military and civilian contract specialists. $1M Warranted, Contingency Contracting Officer in support of Operation SOUTHERN WATCH and Operation ENDURING FREEDOM. Intense administrations of Pope AFB $2M recycling services contract. Procured $60K construction project allowing disable access to lodging facility assuring compliance with Disability Act

standards. Detailed management of $388K sewer lines repair contract improving sanitation systems in over 45 housing units. Awarded 14 contracts at end of Fiscal Year preventing loss of $1.6M in operation management funds.

ADDITIONAL INFORMATION:

Certified Contract Management Professional with more than ten years of comprehensive

procurement expertise in federal acquisitions gained from the Department of Defense.

Leadership, management, organizational and discipline skills gleaned from positions at the

tactical, operational, and strategic level. Employs full mastery of skills to plan, solicit, evaluate,

negotiate, award, and administer acquisitions involving various degree of complexity and value.

Enormous managerial background highlighted by 15 years of supervisory experience. Extensive

knowledge of various contract types and regulations such as FAR, DFARs, Fixed Price

Contracts, T&M, IDIQs and BPAs. Contingency Contracting experience in the areas of Iraq,

Kuwait, and Qatar. DAWIA/APDP Level II, Active Secret Government Clearance, Warranted

Contracting Officer, Member of National Contract Management Association, Microsoft Excel,

Microsoft Word, and Microsoft Power Point with intermediate computer skills. Fully proficient

in Procurement Desktop Defense (PD2). Experience on Oracle PeopleSoft program and Service Now/Tier 2.

Worked as Job Series-1102 since 09/25/1999

Official retirement date: 1 Feb 2011 /over 30% Disabled Veteran

Awards and Decorations: Joint Service Commendation Medal, Air Force Commendation

Medal with 2 oak leaf clusters, Air Force Achievement Medal with 2 oak leaf clusters,

Joint Meritorious Unit Award, Meritorious Unit Award, AF Outstanding Unit Award with

Valor Device with 9 oak leaf clusters, AF Good Conduct Medal with 7 oak leaf clusters,

National Defense Service Medal with 1 service star, Southwest Asia Service Medal

with 1 service star, Global War on Terrorism Service Medal, AF Overseas Ribbon Short

with 1 oak leaf cluster, AF Overseas Ribbon long with 1 oak leaf cluster, AF Longevity

Service with 4 oak leaf clusters, USAF NCO PME Graduate Ribbon with 1 oak leaf cluster,

AF Training Ribbon.

SPECIALIZED TRAINING:

APDP level II (received 2004)

ACQ 101 Fundamentals of Systems Acquisition Management

CON 243 (DAU) Architect-Engineers Contracting

CON 244 (DAU) Construction Contracting

CON 210 (DAU) Government Contract Law

CON 234 (DAU) Contingency Contracting Course

CON 237 (DAU) Simplified Acquisition Procedures (SAP)

CON 204 (DAU) Intermediate Contract Pricing

CON 202 (DAU) Intermediate Contracting

CON 104 (DAU) Principles of Contract Pricing

CON 101 (DAU) Basics of Contracting

HBS 207 Finance Essentials

HBS 208 Managing Upward

HBS 206 Diversity

HBS 205 Decision Making

HBS 204 Customer Focus

HBS 203 Business Plan Development

HBS 202 Business Case Development

HBS 201 Budgeting

CLC 110 Spend Analysis Strategies

CLC 108 Strategic Sourcing Overview

CLM 003 Ethics Training For AT&L Workforce

HBS 205 Decision Making

HBS 204 Customer Focus

SPS 101 Sps Fpds-Ng User

CLG 004 Government Purchase Card Refresher Training

CLC 033 Contract Format And Structure for DoD E-Biz

CLC 006 Contract Terminations

CLM 017 Risk Management

CLM 023 Javits-Wagner-O’day (JWOD) Tutorial

CLC 027 Buy American Act

CLG 004 Government Purchase Card Refresher Training

CLM 003 Ethics Training For AT&L Workforce

CLG 001 DoD Government Purchase Card

Leadership and Management II Non Commission Officer Academy (Apr 07)



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