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Customer Service Engineer

Location:
San Francisco, CA
Posted:
September 02, 2015

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Resume:

CHARLES LUCAS YORK

*** **** ******** **. 812-***-****

New Harmony, IN 47631 acrh6j@r.postjobfree.com

Objective: Obtaining a career in a progressive manufacturing environment where my skills are enhanced and implemented.

Profile: -PLC experience through Robotics and SCADA -Knowledge of Microsoft Word, PowerPoint and Excel

-Management Experience -Ability to work in strenuous environments

-Hardworking, motivated individual -Effective communication skills

-Five years customer service experience

-Lean Manufacturing knowledge

-Critical thinking and problem solving abilities

-Experience in teams and projects

Education: University of Southern Indiana, Evansville, IN

Bachelor of Science in Engineering, Advanced Manufacturing Background: December 2013

Classroom -Workcell/Production Systems Design -Engineering Organization and Management

Experience: -Servo Non-Servo Hydraulics -Safety in Manufacturing

-Statistics in Manufacturing -Operations Research

-Process and Facility Design -Mechanics for Technology -Business Communications -SCADA Systems Design

-Engineering Economics

-Manufacturing

-Advanced Manufacturing

-Fundamentals of Instrumentation

-CAD Fundamentals

-Robotics

-Materials

-Among several others

Work Plating Engineer (June 2015-Present)

History: SRG Global, Evansville, Indiana 47715

•Trained in the operation of a plating line

•Obtained a basic knowledge of Aucos (Software that is used to program the plating line)

•Reacts and prevents the plating line from alarming

•Ensures the tanks contain the correct process parameters

•Uses scrap analysis to pinpoint process issues

•Trained in the proper way to change/clean several different filter types

•Assists maintenance on many different issues

•Ensures environmental accordance with all standards and laws

•Guarantees that shutdown maintenance is completed correctly and efficiently

•Assists the technical staff on solution additions, tank drains/fills, etc.

•Obtained a knowledge of basic plumbing and the mechanics behind it

•Assists in supervising the technical team

Manufacturing Engineer (Jan 2013-June 2015)

SRG Global, Evansville, Indiana 47715

•Used Six Sigma methods to find root cause

•Assisted in launching new programs in the Molding Dept.

•Lead multiple teams

•Performed layered process audits

•Involved in cross functional teams to combat issues

•Created value through continuous improvement activities

•Created and implemented best practice methodologies

•Trained personnel in the use of Mattec (Software used to monitor the shop floor)

•Used data to drive actions

•Obtained an understanding of 5 Why’s, Kanban’s, PFMEA’s, quality control, and PDCA’s

•Performed analysis of machine capacity, rate attainments, improvement opportunities

•Assisted in increasing the safety of the facility

•Obtained a knowledge of Minitab

Manufacturing Engineering Intern (May 2012-June 2015)

SRG Global, Evansville, Indiana 47715

•Composed and revised work instructions

•Created: Charts and graphs, and designed a standardized SMED program

•Performed temperature readings on barrels and dies using a pyrometer

•Assisted with quality assurance on plated plastic

•Performed cross sections of samples to help identify root causes of defects

•Helped with 5S activities

•Gave presentations over findings and activities

•Overviewing and tracking of sample parts

•Taking samples of raw materials and performing analysis of the capabilities of the material dryers

Assistant Manager (July 2010-August 2012)

Pet Food Center (West), Evansville, Indiana 47712

•Perform customer service face-to-face and via telephone calls

•Daily clerical activities, counting deposits and daily paperwork

•Knowledge of products and services

•Ensured customer satisfaction while catering to their needs

•Leading the sales team

•Receiving orders

•Dealt with concerned customers in a calm and collected manner

•Physical ability to load and unload pallets of pet supplies (cages, food, etc.)

•Fork truck operation

•On feet constantly carrying 50+lbs of pet feed and products



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