Jessica Smith

*** **** ******

Easton PA *****

484-***-****

acrh4u@r.postjobfree.com

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

High customer service standards

Dedicated to process improvement

Devoted to data integrity

Strong problem solving ability

Service solutions expert

Active listening skills

Courteous demeanor

Adaptive team player

Work Experience

Customer Service Representative

2/15 to Current IQOR, Bethlehem, PA

Managed quality communication, customer support and product representation for each client.

Assisted customers with their complex and common issues.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Provided accurate and appropriate information in response to customer inquiries.

Formulated and enforced Service Center policies, procedures and quality assurance measures.

Sales Associate

Boscov’s 3/2005-2/2015 Easton PA.

Increased store sales by 50% by upselling merchandise.

Organized the store by returning all merchandise to its proper place. Maintained adequate cash supply in cash drawers in multiple checkout stations.

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Prevented store losses using awareness, attention to detail and integrity.

Excelled in exceeding daily credit card application goals.

Developed highly empathetic client relationships and earned reputation for exceeding sales goals.

Expressed appreciation and invited customers to return to the store.

Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.

Successfully interacted with customers and retail buyers to expedite orders.

Education

Easton Area High School, Easton, PA

General Education, High School Diploma

CIU, Columbus, OH

Billing Specialist, Medical

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