Pamela Soriano Gonzalez

Phone number: 832-***-****

Email: acrh2v@r.postjobfree.com

OBJECTIVE

Seeking a position in a driven work environment where I can use my skills to their maximum potential while developing additional knowledge and abilities.

WORK EXPERIENCE

Lonestar Title Loans (July 2013 - July 2015)

Customer service representative

Complete opening and closing duties.

Analyze loan applications and collect all necessary information and documents from clients in order to open a loan.

Create loans, submit special requests, and rescissions.

Explain contracts thoroughly.

Receive a high volume of calls.

Input information into computer.

Handle important documents, also Texas and out of state titles.

Interact and having continous communication with repo companies, insurance companies, tax offices, and DMV's.

File daily cash activity reports, complete transactions, take payments, and dropping off end of day deposits.

360 promotions (2013)

Brand ambassador

Travel to the location where the company performs the promotion.

Approach and engage customers with the accordingly products.

Ensure customers were well informed about the product(s) by the company being promoted.

Filling out forms for the company to contact customers back.

Interacting well with the customers.

Getting performance goals done.

Stand and/or walk for extended periods of time.

Westcreek cleaners (August 2011 – March 2013)

Front desk attendant and customer service

Responsible for monitoring and reporting daily cash activity.

Maintained proper amount of money available for daily transactions.

Handling special requests from customers and ensure they were satisfied with the results.

Answering calls in a proper manner.

Assure meeting business daily performance goals.

Cell Hub (January 2011 – June 2011)

Customer service and sales representative

Monitor and report daily cash activity.

Enforced our policies and procedures.

Assure accurate customer service with each customer.

Establish and retain close relationships with my clients.

Responsible informing customers of any changes to their current accounts or services offered.

Ensured customers were well informed about the variety of products in our store.

Handling special requests and liaised with customers to assure complete satisfaction.

COMPUTER SKILLS

I took a computer class in high school all year long. I worked with Microsoft Word, Excel, Power Point, Publisher, and Windows Vista.

VOLUNTEER

Ashford Elementary School – While interacting with teachers, parents, and kids; I performed clerical duties such as filing, filling out forms, making copies, writing and printing documents, and taking messages accurately. I also participated in special events and field trips.

LANGUAGES

Fluent in English and Spanish both written and orally

Took French speaking classes for two years (2006-2008)

EDUCATION

HCC Continuing Education Online Course, Houston Texas In progress

Legal Secretary

Westside High School, Houston Texas Graduated 2011

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