Michael Farmer

**** ******** ** *******, ** ***** C: 405-***-**** acrh1q@r.postjobfree.com

OVERVIEW

I take pride in quality. I seek to create a positive legacy with my work. Every project, task, and result is a reflection on me. I live by concrete principles of character and integrity. I also seek to positively influence the lives of others through relationships and strong leadership. My skills include:

Change Leadership

Lean / Six Sigma

SQL Performance Tuning

Symantec Endpoint Administration

Windows Server Administration

Business Analysis

Server Performance Analysis

LAN / WAN Performance Analysis

Teaching and Facilitating

Enterprise Desktop Support

EXPERIENCE

State of Oklahoma, OKDHS, AFS

Business Analyst

5/2011 – 8/2015

Business, systems, and process analysis. Change leadership and training. Liaison between Family Support Services Division business unit and Data Services Division. Business unit technical expert on software and hardware relating to imaging systems, web applications, and system performance. Key projects:

Coordinated project to implement document imaging in large state government enterprise.

Deployed more than 300 networked kiosk document scanners to over 100 remote offices.

Trained over 1500 end users on document imaging. Trained on use of scanner hardware, as well as on daily use of new document workflow software. This training also focused on change management.

Performed business analysis function for project to enable customers statewide to verify eligibility for programs via the internet.

Statistical analysis and reporting on imaging implementation and scanner usage statewide.

Consultation on policy and procedure updates related to shift to electronic documents and web based eligibility.

Facilitated communication between business unit and IT. State of Oklahoma, OKDHS, DSD

Information Systems Services Coordinator III

2/2007 – 5/2011

Performance analysis on IBM System Z, Microsoft Server, Cisco networks, DB2, MSSQL databases and queries, Terminal Services, and VMware. Analysis performed using a variety of modern, industry leading performance monitoring and analysis tools, as well as network packet analysis. Business Analysis for new IT projects as well as upgrades and modifications of existing products. Consultation with other IT units, business units, and leadership on system performance as well as troubleshooting. Root cause analysis. Utilized ITIL and Six Sigma principles.

Key projects:

Administrator of Symantec Endpoint Protection Enterprise

Recommended and consulted on z/OS upgrade and memory upgrade based upon extensive analysis.

Recommended and consulted on acquisition of additional core routers and redesign of enterprise network architecture for increased reliability and performance.

Key member of Disaster Recovery team. Participated in drills, made recommendations for increased performance of both backup and recovery procedures.

Administrator of Compuware Vantage Suite of monitoring and analysis tools. This included administering Windows file, web, and database servers, in addition to network probe servers and probe desktop clients.

Network performance consultation for project to move appropriate training from the classroom to an interactive online solution.

State of Oklahoma, OKDHS, Field Operations

Information Systems Services Coordinator II

2/2005 – 2/2007

Sole on-site computer support for over 250 users in three offices in Moore, Norman, and Noble, OK. Key projects:

User training on new systems, procedures, and software. Custom training by request, both one-on-one, and classroom.

PC troubleshooting and root cause analysis.

LAN and WAN troubleshooting in a Cisco environment.

Mobilized statewide for equipment deployments and disaster mitigation, for example, statewide infection by Zotob worm.

Maintained error-free inventory tracking.

Practiced superior customer service at all times. State of Oklahoma, OKDHS

Social Services Specialist

10/2004 – 2/2005

Determine eligibility for state and federal entitlement programs. Work directly with Oklahomans in need in order to offer solutions. Caseload management including mailings, phone calls and other forms of contact with employers, community resources, clients, and other groups and individuals. Key projects:

Ensured compliance with federal and state guidelines while maintaining excellent customer service.

Familiarized myself with the benefits / entitlement area of OKDHS State of Oklahoma, OKDHS

Child Support Specialist

11/1999 – 9/2004

Create and file legal documents in Administrative Court. Prepare court orders for attorneys and judges. Negotiate legal settlements between parents regarding child support obligations. Settle majority of disputes out of court.

Key projects:

Organized technology process improvement committee.

Organized employee safety and security committee..

Pilot participant in Child Support Specialist Certification Program. EDUCATION & TRAINING

Southern Nazarene University, Bethany, OK

Bachelor of Science, Major in Organizational Leadership, Cum Laude 12/2002

University of Oklahoma, Lean Institute, Oklahoma City, OK Six Sigma Green Belt

9/2007

State of Oklahoma, Office of Personnel Management

Certified Public Manager

11/2011

Contact this candidate