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Customer Service Microsoft Office

Location:
Bismarck, ND
Salary:
38,000/yr
Posted:
September 01, 2015

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Resume:

Elizabeth Spaeth

*** *. **** **, ********, ND

Cell: 701-***-****

Email: acrh1o@r.postjobfree.com

Professional Summary

Office assistant who continually maintains a positive attitude while interacting with demanding clients. Also serves as the secondary point of contact for both in-house and external phone calls and website queries.

Skills

Professional phone etiquette

Excellent communication skills

Articulate and well-spoken

Customer service oriented

Excellent planner and coordinator

Database management

Works well under pressure

Advanced Microsoft office experience

Logistics management

Inventory control

Efficient multi-tasker

QuickBooks knowledge

Social media knowledge

Pleasant demeanor

Advanced clerical knowledge

Filing and data archiving

Work History

10/2013 to Current Administrative Assistant II

Attorney General - BCI - Bismarck, ND

Prepare, edit, and mail out agent reports

Make agent and other employee’s travel arrangements

Fill out required travel forms

Maintain travel records and receipts

Answer phone calls and direct callers to the appropriate department

Answer walk-in questions

Check in visitors

Stock and order supplies

Maintain a record of supply orders and receipts

Stock and order forms

Maintain a record of old and new forms

Sort incoming and outgoing mail

Sort incoming faxes

Prepare my monthly credit card statement for finance

Maintain confidentiality that the job requires

05/2008 to 09/2013 Truck Logistics Manager/Marketing/Quality Control

JM Grain, Inc. – Garrison, ND

Coordinated domestic and international travel arrangements, including booking airfare, hotel & transportation.

Managed office supplies, vendors, organization & upkeep

Answered and managed incoming and outgoing calls while recording accurate messages

Dispatching trucks

Preparing inbound and outbound BOLs

Filing quarterly IFTA reports

Opening and properly distributing incoming mail

Maintaining a clean reception area

Assisting with events planning

Screening all visitors and directing them to the correct employee or office

Maintaining several databases and coordinating paperwork

Directing incoming and outgoing trucks

Working daily in QuickBooks, Internet explorer, Adobe, and Microsoft Office (Word, Excel, Publisher, Outlook, FrontPage, and Access)

Preparing farmer settlements and grading incoming product daily

Tracking all incoming and outgoing railcars daily

02/2008 to 05/2008 Realtor’s Assistant

Rockstar Realty – Minot, ND

Advertised client properties on websites, through social media and in real estate guides

Coordinated appointments to show marketed properties

Oversaw the advertising of properties for web and print media

Created and implemented marketing plans to drive sales

Answered a high volume of phone calls and email inquiries

Filed paperwork and organized computer based information

Executed basic banking and bookkeeping tasks

05/2006 to 08/2006 Teller

09/2003 to 05/2004 Garrison State Bank & Trust – Garrison, ND

Executed customer transactions, including deposits, withdrawals, money orders, and checks

Organized, stocked and maintained the teller window area

Coordinated daily cash reconciliation

Handled various accounting transactions

Collected member loan payments

Sold cashier’s checks, traveler’s checks, and money orders

Processed exchange and foreign currency

Answered telephone inquiries on banking products including checking, savings, loans and lines of credit

Maintained friendly and professional customer interactions

Education

2008 Bachelor of Science: Marketing, Management, & International Marketing

Minot State University – Minot, ND



Contact this candidate