MARITZA VAZQUEZ

**** *. ******** ****** ************, Pennsylvania 19133

acrh0u@r.postjobfree.com. 215-***-****

OBJECTIVE

Clinical Administrative professional with an intricate background servicing the public. Enjoy interacting with people striving to consistently satisfy the customer and their need. An extremely diligent, hard working and detail oriented individual focused on performing assignments above and beyond expectation.

EDUCATION

Center for Innovative Training and Education (CITE) Philadelphia, PA

Certificate in Secretarial Science/Word Processing 1993 – 1994

Community College of Philadelphia Philadelphia, PA

GED Preparation/General Studies Diploma 1992 – 1993

Temple University. CLIC (Feeder Program) Philadelphia, PA

Certificate in General Studies 1992

EMPLOYMENT

OrthopaediCare Willow Grove, PA

Appointment Scheduler/Call Center Specialist June 10, 2015 - Present

• Answer Telephone with established time guidelines.

• Register patients and schedule appointments according to documented practice policies.

• Compile and send new patient packets when necessary

• Triage calls, transfer to appropriate staff and/or departments

• Confirm new patient appointments

• Compile and fax on-call schedule for each month to the answering service as scheduled

• Set up and run Phone Tree appointment confirmation system as scheduled

• Forward phone lines to the answering service at the end of the day as scheduled

Joseph J. Peters Institute Philadelphia, PA

Administrative Assistant/Clinical Secretary June 2004-June 2015

• Assist the office manager with administrative duties including data entry, confirming patients’ insurance eligibility and supplying the office check incoming and outgoing mail.

• Assist with operation of the agency including making calls to vendors for machine maintenance, assist with Board Meetings, and training the front desk staff.

• Provide clerical support to clinicians, Medical Records Manager, and Executive Assistant.

• Assist the Billing Department with verification of eligibility with insurance contact insurance companies to get authorizations.

Express Scripts Horsham, PA

Customer Service Representative December 2003 – June 2004

• Managed member’s prescriptions plan and co-pays.

• Assisted with coverage checks on prices and co-pays for retail pharmacy and mail order Pharmacy.

• Provided replacements of lost medication, overrides of refills at retail Pharmacy, and refilled mail ordered medication.

Quest Diagnostics Horsham, PA

Specimens Processor/ Test in Questions December 2000 – October 2003

• Performed data entry and secretarial duties which included entering specimen codes and customer information into the system.

• Entered data into system to ensure proper billing.

• Distributed specimens to different de Have day-to-day contact with clients to resolve problems with specimens or testing.

• Make the correction and code test correctly to have the proper test ran on the specimen.

Allied-SpectaGuard Security King of Prussia, PA

Dispatcher July 1995 – August 2001

• Monitored all Branch Bank Alarms for 440+ locations.

• Monitored all alarms for over 600 Money Access Machines, 100+ Office High Rise locations.

• Acted as a liaison between First Union, PNC, Sovereign Loss Prevention and various law enforcement agencies throughout the eastern seaboard.

• Advised Account Managers of employee absence.

• Provided support with updating various types client and employee information.

Comcast Cablevision Philadelphia, PA

Customer Account Executive September 1997 – September 2000

• Marketed Comcast Cable products and services to inbound callers.

• Upgraded existing and potential customers to new cable packages.

• Provided a full range of customer service support through billing; trouble shooting, and product knowledge.

Specialized Skills

• Proficient in the operation of IBM-personal computers, Excel, M-S Windows, 10 key adding machines, and all general office equipment.

• Pitney Bowes posting meter machine.

• Typing speed 50-60 wpm., Data Entry speed 8K kph.

• Proven proficiency in Windows Operating Systems from Windows 98 to Microsoft Office with an emphasis in data entry.

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