s ***** Glenwood Rd s Chicago Heights, IL ***** s 708-***-**** s email: acrh0g@r.postjobfree.com s

SKILLED CUSTOMER SERVICE PROFESSIONAL

Qualification Summary

Dynamic Customer Service Professional with versatility in academic instruction, child care and Medical Assisting. Phlebotomy Trained. Cashiering experience. Floor set experience. Stocking experience. Excellent written and verbal skills. Superior attention to detail. Flexible work schedule. Passionate. Reliable. Responsible and punctual.

Professional Highlights

Child Care Experience

Facilitated an environment for learning using academic and physical activities for mentally disabled child.

Prepared nutritionist lunch meals for child in conjunction with parental meal suggestions and requirements.

Created academic activities and read to child to encourage literacy: escorted child to school on daily bus route.

Customer Service Experience

Performed cashiering duties including receiving cash and credit payments: balanced register at shifts’ end.

Maintained/replenished inventory by stocking and shelving items; completed floor sets for customer appeal.

Opened/closed store: verified all associates timecards were completed and registers were balanced at COB.

Clinical Highlights

Medical Assistance Experience

Recorded and input extensive daily data entries to maintain accuracy of patients’ charts and information.

Prepared rooms for women check-ups by assuring medical equipment is orderly and patient area is sanitary.

Physically arranged/maintained clients’ files at care center for rapid yet confidential access if/when necessary.

Phlebotomy Specialist Experience

Pricked patients’ finger to draw blood during assessment process; conduct interviews, record vital signs.

Verified or recorded identity of patient/donor while conversing with patient/donor to alleviate any anxiety or address any concerns about venipuncture procedure or any additional concerns that the patient may have.

Assembled equipment such as tourniquet, needles (disposable containers for needles), blood collection devices, gauze and alcohol on work tray according to requirements for specified evaluations or procedures.

Applied tourniquet to patients’ arm, locates accessible vein, swabs puncture area with antiseptic and insert needle into vein to draw blood into collection tube or bag using safe and skilled venipuncture techniques.

Employment History

M

Excellent Medical Associates- Orland Park, IL 2013- 2013 2013

Medical Assistant

Echo Learning Institute - Calumet City, IL 2010 - 2012

Teacher’s Aide

Stride Rite - Calumet City, IL 2008 - 2009

Customer Service Representative

Subway Restaurant - Country Club Hills, IL 2006 - 2008

Sandwich Artist

Education & Certifications

Westwood College - Calumet City, IL 2010

Medical Assistant Certificate

Thornwood Township H.S. – South Holland, IL 2008

High School Diploma

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