S A N D R A CONDE

***-***-***** *******, ***** w acrh05@r.postjobfree.com

PROFESSIONAL PROFILE

Customer Service Professional offering more than 15 years experience with significant expertise in the following areas:

Proven success in providing world-class customer service and satisfaction with products and services; history of retaining clientele through prompt management of transactions and creative resolution of problems.

Demonstrated effectiveness in personal interactions with individuals from all backgrounds, cultures and organizational levels.

Skills: Use of Microsoft office Applications; Type 55wpm; Data Entry; 10-key by touch; knowledgeable with copiers, fax, professional telephone skills; Bilingual Spanish.

INDUSTRY EXPERIENCE

SALES ASSOCIATE / MAKEUP ARTIST/ESTHETICIAN

Licensed Esthetician skilled in areas of all spa services including facials, waxing, chemical peels

Licensed by State of Texas for Laser Hair Removal using Candela Yag and Alex laser

Performed body treatments using Coolsculpt by Zeltic, Vella Shape, Vaser, Zerona by Senergy

Achieves personal and team goals with sales of products and services

Provide education and demonstrations to promote new customers and upgrade sales

Generates new appointments and additional sales, builds strong base of repeat customers

Attends continuous training to focus greater service and promote the latest techniques

FRONT DESK PATIENT COORDINATOR

Greeted patients, checked patients in, maintained the reception orderly

Handled calls, scheduled appointments, filing, faxing, and making copies

Verified insurance coverage. Collected co-pays and payments

Printed daily routing slips and pulled patient charts

Managed recall system to remind patients of appointments and follow up treatment plans

Sterilize and disinfect instruments, sanitize rooms, set up instrument trays

CUSTOMER SERVICE PROFESSIONAL

Handled average of 80-100 calls daily in fast-paced call center for cable television, internet service and digital phone service

Gave prompt resolution of customer inquiry by providing appropriate billing, service, programming or maintenance information for customers and equipment problems; documented resolutions and complaints in individual accounts

Achieved quotas for selling new service to new customers; explained promotions, and attempt to upgrade existing customers

Set up appointments for work orders on customized computer software for new installation, problems with service, upgrades/downgrades and disconnects

PROFESSIONAL WORK HISTORY

Amerejuve Med Spa 2012 - 2014

Esthetician/Laser tech/Front desk

European Wax Center /Esthetician 2010 - 2012

Dillard’s /Estee Lauder

Sales associate/Makeup artist 2008 – 2010

Texas Dental Partners Inc. 2007 – 2008

Patient Coordinator

Time Warner Cable 2002 – 2006

Customer Service Professional

EDUCATION

Texas Laser Institute 2012

Maitrix Beauty College 2009

Licensed Esthetician

Houston Dental Assistant School 2007

Registered Dental Assistant

Radiology Certification/ CPR Certified

Houston Community College 2007

Computer Applications / Medical Terminology

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