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Customer Service Sales

Location:
Gilbert, AZ
Posted:
August 31, 2015

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Resume:

Mike Bzdusek Sr

**** * ****** **

Gilbert, AZ ***98

Home: 480-***-****

Cell: 602-***-****

acrgze@r.postjobfree.com

Objective

To apply my skill set to a role that will be both challenging and provide new growth opportunities for learning as well as utilizing my technical knowledge and my experiences in management, sales and customer satisfaction.

Experience

CDW

2/2013-Present

Account Manager

Working with Corporate IT Staff to provide solutions they have in their IT environments by utilizing the relationships I have with all the top Manufacturers I can provide them with the best solution for the best price. I also work with Corporate IT staff and C-level management with creating their IT budgets for their next fiscal year. Outbound calling to potential and established customers on a daily basis. Establishing and expanding relationships with key executives and decision makers.

General Electric (GE)/Part time

9/2011-2/2013

Retail Finance Specialist

Responsible for reviewing and analyzing credit applications, credit bureau information, communicating credit decisions, and providing support for customer application issues. Main point of contact for consumer applicants who are looking for answers regarding Healthcare and Retail financing programs.

Allstate - Bzdusek Agency

2/2007- 3/2012

Insurance Agent

Self-employed insurance agent offering property, casualty, health and life insurance to individual and group populations. Provided excellent customer service, high retention levels and steady growth which resulted in our agency earning “Premier Service Agency” recognition within our first year of service and maintained this status to present. Appointments also with BCBS of AZ, Humana and United Healthcare.

Westview Financial, Mesa, AZ

4/2005 – 8/2007

Loan Officer

Generate business through marketing initiatives and strategic prospecting. Originated and sold prime and sub-prime mortgage and home equity loans. Ordered appraisals and title. Worked closely with underwriting and closing representatives to understand and meet lending requirements. Evaluated assets, appraisal, property and credit documentation. Determined the degree of risk and decision the loan based on company criteria. Provided customer service support including cold calling and lead generating.

GE: Consumer Finance Division, Tempe, AZ

Loan Officer

9/2004 – 3/2005

Generate business through marketing initiatives and strategic prospecting. Originated and sold prime and sub-prime mortgage and home equity loans. Ordered appraisals and title. Worked closely with underwriting and closing representatives to understand and meet lending requirements. Evaluated assets, appraisal, property and credit documentation. Determined the degree of risk and decision the loan based on company criteria. Provided customer service support including cold calling and lead generating.

Adecco: JP Morgan Chase, Tempe, AZ

Group Lead Loan Officer

3/2004 – 5/2004

Developed and led a new team of 5 Jr Mortgage Consultants chartered to drive internet based leads of potential clients. Team averages 300 leads per day which results in approx. 75 transfers and 45 call backs. Validate, track and disposition fake or bad leads for reimbursement. Ordered appraisals and title. Worked closely with underwriting and closing representatives to understand and meet lending requirements. Provided customer service support including cold calling and lead generating.

FreeStand Financial, Phoenix, AZ

Loan Officer

6/2003-3/2004

Generate business through marketing initiatives and strategic prospecting. Originated and sold prime and sub-prime mortgage and home equity loans. Evaluated assets, appraisal, property and credit documentation. Ordered appraisals and title. Worked closely with underwriting and closing representatives to understand and meet lending requirements. Determined the degree of risk and decision the loan based on company criteria. Provided customer service support including cold calling and lead generating.

Direct Alliance, Tempe, AZ

Sales Associate

5/1999-6/2003

IBM and Hewlett Packard (HP) Sales Division

Responsible for developing and maintaining a working relationship with specified companies. Profile companies and assessing their business needs to provide best working IBM/HP solution. Successfully act as liaison to IBM/HP Field Sales force. Drove product sales from both sides: inside and outside. Provide technical support, maintaining inventory, asset management, customer service support including cold calling, lead generating, order processing, purchase order creation and maintenance, credit and reference verification, as well as building, upgrading and configuring PC systems.

3M Company, Aurora, IL

4/1997-4/1999

Warehousemen

Responsibilities included managing inventory control, asset management, shipping, receiving, stocking, palletizing, order picking, and maintained proper documentation. Served as a trainer for new employees. Member of the Hazmat team. Certified forklift operator.

Computer Renaissance, Burbank, IL

Store Manager

3/1996-3/1997

Responsibilities included monitoring store activities: Managed a staff of 8 sales associates, drove PC sales (full system, hardware, and printers), provided technical support, maintained inventory and accounts, asset management, customer service support, order processing, credit and reference verification, heavy emphasis on building, upgrading and configuring PC systems. Emphasized on team building development and key player retention strategies. Implemented skills up scaling program to develop strong trouble shooting and problem solving techniques. Maintained month-end reconciliation, and handled all procurement activities.

Kanrich, Inc, Chicago, IL

Sales Manager & Warehouse Supervisor

8/1994-3/1996

Specializing in high growth, start-up, and turnaround situations in sales and service organizations. Responsibilities included developing and driving a staff of 10 employees. Coached on PC hardware sales, provided technical support, maintained inventory and accounts, asset management, customer service support including cold calling, order processing, purchase order creation and maintenance, credit and reference verification, as well as building, upgrading and configuring PC systems. Developed and implemented new cost effective processes for restructuring the Warehouse and Shipping Depts. Increased sales and productivity numbers by 25%. Standardized receiving, stocking, checking, and housekeeping procedures resulting in a cost savings of over $30k annually.

Kehe Foods Distributor, Addison, IL

Warehousemen

1/1989-8/1994

Responsibilities included managing inventory control, asset management, shipping, receiving, stocking, palletizing, order picking, and maintained proper documentation. Served as a trainer for new employees. Certified forklift operator.

Education

Arizona State University, Tempe, AZ

BA Psychology (expected graduation in spring 2016)

DeVry University, Addison, IL

Course work in Computer Science

Health, Life, Property and Casualty licenses from Arizona Department of Insurance



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