LYNN KAFALAS

Whippany, NJ 973-***-****

acrgxr@r.postjobfree.com

http://www.linkedin.com/in/lynnkafalas

Instructional Designer/Technical Trainer/Manager

Creative designer and trainer with experience managing the daily operations of a Training Center and staff of instructors. Significant team leader and project management experience deploying courses by applying the ADDIE learning theories of analysis, design, development, implementation and evaluation for blended learning solutions. Known for effective collaboration; skills with clients and Subject Matter Experts to determine appropriate training requirements and with IT to ensure quality configuration of the curriculum and environment. Deep skill set in graphic design, motion graphics, website development, maintenance, SEO, eLearning authoring tools from Adobe software programs and programming languages.

TECHNICAL EXPERIENCE

Software: Lectora, Info-mapping, Captivate, Audacity, Centra, Illustrator, Photoshop, InDesign, Articulate, Engage, Quizmaker, PowerPoint, Dreamweaver, Flash, Microsoft Office Suite, Outlook, WebEx, SAP programs, uPerform, Lotus Notes, Centra, Camtasia, Plateau Learning Management System, SharePoint and other document management systems.

Program Languages: HTML, XML, XSL, DHTML, CSS, JavaScript

PROFESSIONAL EXPERIENCE

Freelance: Instructional Designer/Technical Trainer (2009 - Present)

Trainer:

Develop content and facilitation of courses in a classroom, web and nontraditional environments

Subject matter taught is general or specific per client. (Soft skills, physical education)

Graphic Web Design:

Created and updated web sites for various clients.

This includes optimization of sites, page layouts and anything else that needs to be on a web site.

Developed marketing material; videos, audio clips and documentation for clients.

Project managed all projects from start to completion.

Design logos for corporate image

Developed paper based marketing material and for the web environment

Develop Social Media campaigns for clients. Monitoring and posting for sites.

Project Managed all projects from start to completion

SAS Insurance: Designer; (ongoing when needed)

Online marketing and social media developer. Setup an online marketing strategy. Created an Email Marketing Campaign, Linkedin, Facebook, SEO for the corporate website.

Sanofi: Technical Trainer;

Team member that developed content for a curriculum pertaining to a SAP implementation - a one day CBT course that involved all employees corporate wide

Fiserv: Technical Trainer;

Designed, developed and validated an on-boarding curriculum of 90 courses for new hires

Collaborated with SME’s and client to deliver curriculum via classroom based materials, eLearning and web classes using WebEx

Created and supported web sites for various clients by utilizing (SEO) search engine optimization of sites and page layouts

Becton Dickinson: IT-Training Support;

Supported the IT Training Division that directed a global SAP re-implementation of the GUI and Portal environments project using the SAP s/w stack (CRM, ERP, and uPerform)

PricewaterhouseCoopers: Materials Developer (2006 – 2009)

Developed & project managed blended learning environments (classroom and eLearning courses)

Created pre & post assessment questions; SCORM standards

Designed and developed storyboards under ADDIE & compliance standards

Record and edit audio with animations according to pre-defined scripts

Addressed and resolved problems by proactively responded to all issues. For Example:

An audio software issue transpired and was quickly resolved; thus, preventing 4,000 people from receiving misinformation. Received senior management recognition for the proactive response

Utilized vendor and project management skills with SME’s, Instructional Designers and Project Managers – resulted in becoming key resource sought after by colleagues to work on additional projects and engagements

Freelance (2001 - 2006)

Gemini Industries/Philips: Traffic Coordinator;

Coordinated and designed consumer packaging of electronic products/line including: For Dummies, Game Elements, Philips, Magnavox, Nickelodeon and Gemini

Various Pharmaceutical Clients: Graphic Web Site Designer;

Implemented, redesigned and enhanced web sites and marketing related projects for small to major corporations in the pharmaceutical industry including Berlex, Common Health, and Ohaus

SAP America: Education Coordinator (1995 - 2001)

Established Training Center with a staff of 15 instructors which delivered programs to the customer base for the SAP application software

Achieved customer satisfaction lift to 95% as part of new office staff by introducing new troubleshooting procedures, and effective risk/issue recognition and mitigation

Ensured operational uptime of Computer Servers in the Training Center and Demo Rooms

Coordinated and arranged Meeting Planner/Hotels/Conference Centers for offsite corporate functions

Coordinated Classes/Materials/Enrollment/Daily office issues

ADDITIONAL SIGNIFICANT EXPERTISE

Meeting Planning:

Created and coordinated public relation events for non-profit organizations

Developed promotional materials

Conceptualized branding images

Nabisco:

Reengineered a product timeframe structure to nine months from 18 months to increase profitability

Team member that was responsible for the Fleischmann’s Margarine product line

Coordinated public relations events to promote new and existing products

Bayer Consumer Care: Team member responsible for the product Clearasil

Package Design: Food, Automotive, Gaming & Pharmaceutical industries,

Created packaging, color correction, vendor contact/translators/printers

Novartis: April – May 1989; administrative role in the print packaging division

SS Art and Engraving: Created mechanicals of package designs for consumer products

Retail Advertising: Created weekly ads for newspapers (Karl’s Appliances, Weight Watchers)

Newsletter Design: Designed the corporate monthly newsletter, including photography and content

EDUCATION

The Chubb Institute, New Jersey; Web Design

The College of New Jersey; BA, Advertising Design

County College of Morris, New Jersey; AA, Art

Berkeley College, New Jersey; AA, Fashion Marketing and Management

PROFESSIONAL ASSOCIATIONS & INTERESTS

NJCN-New Jersey Creative Network (Board Member)

Airbrush Action Getaway: Alumnus

DunDean Studios: Alumnus, NJ

ASTD: American Society for Training & Development

IDAL: International Decorative Artisans League

Instructor: OSCI (One Stroke) Painting Technique

Instructor: Group Fitness AFAA Certified

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