Anne Miller

*** **** ******** *****

Midvale, Utah 84047

801-***-****

acrgxg@r.postjobfree.com

To be able to further my career by using my degree in Human Resources to Achieve a position where I can use this degree, and grow. Position within a company that will use my skills, and education to further Assist this company in growing and keeping their customers. Have 11 years customer service experience. Both in call center, and in retail experience. Worked on a one to one basis, which and also a great deal on the phones. with those difficult angry, customers, and turning it into a win win for both Customer and the company, this helps to build long lasting customers, and Reputations as active listener, plus one that will solve problems that come Up. 5 Years of supervisory experience, able to set schedules, and to put All together in a workable and winnable team, that can take it straight to the top.Critical thinking is vital in all types of situations. Able to investigate, and use, and analyze HR practices to develop recruiting strategies. Sharepoint, PowerPoint, Excel, Word, Sales Force, CRM,Quality Monitoring, Able Active listening skills were well used on a constant basis. To calm down angry, upset customers, sales, collections, 7 years of supervisory, which was hands On and included listening to my team for any improvements. Scheduling of my team and, doing all of the verbal, written, and if needed Final warnings. Patients, and understanding is required when working with all types of people. Love working with the elderly, and being able to see that joy in their faces when you call them by name. Employment History

General Dynamics Information Technology 10/2013 09/2014 8475 South Sandy Parkway

Sandy, Utah 84070

Quality Specialist: Listen to calls/Chats where I grade the calls/chats to see if the CSR’s are following Proper policy and procedures. And helping the customers with the ACA Act. there is also the Timecard Administrator duties that I do. Which includes the following. Audits for incomplete timecards. Fill in leave time for incomplete timecards. Proxy sign timecards for employees not present in Friday. Act as backup for other TCA’s when they are unable to assist their supervisor groups. Answer questions from Supervisor about timecards. Escalate questions to the GDIT labor Group, GDIT Helpdesk or CCO Connections. Also sent to the CSR’s supervisors emails if they were needed, and did Side by sides for the Supervisors to see where improvements were needed. Went to weekly calibrations in Order for all of the Quality team members throughout GDIT to be properly calibrated according to what The client wanted us to be. Also know adobe.

Galileo Processing 10/2011 3/2013

6510 East Millrock Place

Salt Lake City, Utah 84124

Supervisor : Took incoming calls from my team of 15, from those that had not yet received government benefits upon their prepaid credit/debit cards. Would then research why or if they would receive those benefits. And if necessary contact the correct department to see if those benefits could be deposited upon their cards. Also scheduled my CSR’s in order to make sure there was enough to cover all needed hours. Also if needed would do verbal/written final reports. Meeting with all department heads to plan for any additional staff necessities. This also involved training of new CSR’s that had never worked in a call center environment, and having them sit with me if needed, in order to make sure they followed proper policy and procedures.

VF Outlet 10/201*-**-****

12101 VF Outlet Drive

Draper, Utah 84020

Trainer of new employees on the registers, plus the proper polices, an In which the sales tags were places on the clothing, they were placed on the Sales floor, answering of the store phone. Doing of the returns in the proper manner. Working with the general public on a daily basis. Education:

Jordan High School 1976

University of Phoenix Bachelors in Business /Minors in Human Resources 2013 Certifications: Six Sigma

Yellow Belt

ISO