THOMAS A. DENZ

P.O. BOX *****

WASHINGTON, DC ***26-4644

202-***-**** (home)

acrgvr@r.postjobfree.com

SUMMARY:

Installation, deployment, and configuration of Windows computers

Network support, system administration in Microsoft Windows

BS in Computer Information Systems, Strayer University, March 1999

A+, Network+, MCSA Windows 2000

EMPLOYMENT:

TEMPORARY POSITIONS IN COMPUTER / PRINTER DEPLOYMENTS AND STAFF SUPPORT

Graham Staffing, Marathon Deployment, Advantage Resourcing, Randstad

9/2014 – Present

Deployed new computers and printers at various client locations. Provided office and staff support on temporary projects.

COMPUTER DEPLOYMENT TECHNICIAN

Insight Global

1/2014 – 5/2014

Installed new HP servers, workstations, printers, peripheral devices, and UPS units at various Bank of America branches.

Refreshed existing Windows XP and Server 2003 computers with new Windows 7 and Server 2008 hardware.

Checked and recorded inventory information.

Coordinated with HP personnel to ensure the data migration and network setup performed properly.

DESKTOP SUPPORT

DISYS

12/2012 – 3/2013

Provided end user support at the Metropolitan Washington Airports Authority at Reagan National Airport.

Assisted users with Microsoft Windows, MS Office, and software application problems, questions, and configuration.

Used Ghost to configure new computers with current images.

Installed various software applications, fixes, and updates for different users.

Set up and relocated computer workstation and peripheral equipment as needed.

Performed software and peripheral device troubleshooting.

Coordinated with server, network administration, and network security personnel to resolve various issues and network access problems.

QUALITY CONTROL TECHNICIAN

Quadrant Incorporated

(contract assignment with Evolver Inc. at the U.S. Patent and Trademark Office)

8/2011 – 9/2012

Performed quality control follow-up for end users with new HP laptop and desktop computers in a Windows 7 and Microsoft Office 2010 environment at the U.S. Patent and Trademark Office. Supported users in person, by telephone, and remotely for resolution of problems after the data migration to the new equipment. Assisted with new Universal Laptop (UL) and Universal Desktop (UD) asset tracking and follow-up visit reporting.

Checked the operation of new computer hardware and software.

Assisted users with login procedures for Windows, Microsoft Office Communicator, and VPN.

Checked network access.

Checked users’ Microsoft Outlook operation.

Assisted users with local and network printer access.

Loaded software and drivers.

Performed Windows 7 desktop configuration for users.

Provided troubleshooting support for desktop issues and escalated problems as necessary for resolution.

Documented procedures for other QC Technicians.

INSTALLATION (DEPLOYMENT) TECHNICIAN / DESKTOP SUPPORT

Apex Systems

(contract assignments with Dell and Unisys)

8/2008 – 3/2011

Prepared, installed, and configured new Dell and HP PC and laptop computers and Lexmark printers at client sites.

Applied ghost images and migrated users to new equipment.

Collected old equipment and recorded inventory information.

INTERNAL IT SUPPORT

Robert Half

(contract assignment at Raffa, P.C.)

2/2007 – 5/2007

Provided internal IT support to staff members at an accounting firm in a Windows XP environment with IBM ThinkCentre and ThinkPad computers.

Performed troubleshooting of user problems in Windows, Microsoft Office, and Microsoft Outlook.

Interfaced with IBM and Siemens personnel for repair and service.

Trained new employees on the company IT environment and procedures.

Performed initial setup of Siemens telephone accounts for new employees.

Prepared a system administration manual to document numerous company IT procedures.

NETWORK ADMINISTRATOR

FC Business Systems / General Dynamics Network Systems

2/2005 – 5/2006

Provided system administration support to the U.S. Navy SMART Project Office at the Naval Medical Information Management Center (NMIMC) and the Bureau of Medicine and Surgery (BUMED) in a Microsoft Windows environment.

Administered the production and development servers hosting the TM1 SMART database using radmin remote access software and terminal services. Responded to application problems to minimize downtime for users located worldwide. Performed database source file processing remotely for the BUMED client.

Performed troubleshooting of network connectivity issues. Interfaced with network personnel to discuss user account parameters and firewall policies to resolve FTP connectivity problems.

Created Windows accounts, defragmented hard drives, monitored hard disk space and event logs, and cleaned up disk space. Logged network and application problems. Modified Windows account and audit policies.

Configured, monitored, and documented backup procedures with Veritas Backup Exec. Performed backups and restores of key data as needed.

NETWORK ENGINEER / SUPPORT (OPERATIONS)

Unisys

10/2000 – 2/2005

Provided onsite Windows technical support at a General Services Administration (GSA) data center that grew from approximately 30 servers to over 130. The network included a number of different domains and workgroups for production, IVV, development, and intranet and extranet sections. The hardware included a variety of Windows servers, Unix servers, Unisys A Series enterprise servers, workstations, tape drives, EMC SAN equipment, hubs, and Cisco switches.

Installed and configured Windows Server 2003, Windows 2000, and Windows NT 4.0 on Dell PowerEdge and Compaq ProLiant servers.

Configured RAID in BIOS and with Dell OpenManage and Compaq SmartStart.

Configured TCP/IP information with static IP addresses and subnet mask, default gateway, DNS, DHCP, and WINS information.

Installed and configured McAfee anti-virus software, service packs, security patches, SNMP, and software applications.

Performed security hardening and registry changes on servers to meet GSA requirements. Automated portions of the process.

Wrote DOS batch files to automate network administrative tasks.

Performed backups and restores of data with Veritas Backup Exec.

Created user accounts for access to the network and web applications and assisted users with login problems.

Collected server configuration information and performed software inventory.

Fabricated and installed category 5 network cable with RJ-45 connectors.

Mounted servers, network hubs, KVM units, and cables in racks.

Performed server and workstation hardware replacement.

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