Allen E. Bair

OBJECTIVE

To secure a position as a systems analyst utilizing my years of experience with many network topographies, PC operating systems and hardware types.

EXPERIENCE

**/**** – Present

Kendle International/INCResearch

Cincinnati, Ohio

Information Technology

Desktop support and new software deployment testing in the Kendle system image. Rolled out XP to 660 workstations. Network support utilizing Active Directory tools and applications. Administering the RSA secure ID server some helpdesk work answering user questions and remote desktop support utilizing Windows XP remote assistance feature. Doing hardware support on Desktop and Laptop computers. Desktop deployment utilizing Norton Ghost enterprise to image computers and using a Linux live CD to recover system data. Supporting all applications used and created by Kendle International. Created new procedures for data recovery and system restoration. Setup multiple systems using Vmware to test features and applications. Setup and administer blackberries and support the apple computers. Work on the blackberries and the BES server access.

6/1997 – 8/2002

Attachmate Corp

Loveland, Ohio

Technical Product Specialist II

Product testing for new products, interface to engineering to get any problems corrected. Conducted Training on new products, operating systems, and environments. Instrumental in closing several large revenue making deals with State of Washington and Air Force by following through on Problems with rollout and getting them resolved quickly. Providing support for Unisys 2200 emulation and file transfer. Providing support for the airline industry using Lanyon and Attachmate airline software. Supporting all Attachmate software for the 2200 host. Work with SQL databases. Designed software to access the databases from a web page using Visual Interdev and J++. Build web servers utilizing Linux and windows operating systems on VMware and server hardware. Primary in-house support for the Air Force, Internal Revenue Service, State of New York and Virginia Information Technology Dept. Backed up the Air Force Onsite technicians.

3/1992 – 06-1997

American Computer Solutions

Cincinnati, Ohio

Customer Service Engineer

Providing support on all aspects of computer systems and peripherals and software. Went through in-house training on SCO Unix, Lanman, Netware. Certified on all Toshiba and Apple Computers and peripherals. Site support on CC_Mail and MS-Mail, also Word, Excel and Procter and Gambles SEWP standard. Instrumental in setting up systems and procedure for rollout of standard package to 50,000 computers at Proctor & Gamble’s North American Operations.

10/1985 - 6/1991

Eastcomp II Inc.

Cincinnati, Ohio

Hardware Support technician

Provide support for McDonnell Douglas Computer systems using software and firmware diagnostics. Maintaining, upgrading, and supporting numerous types of systems software. Setting up and testing several types of networks (I.E. PICK, MULTI-LINK, UNIX, NOVELL).

EDUCATION

6/1973

Ohio Institute of Technology

US-Ohio-Columbus

Associates Degree in Electrical Engineering.

SKILLS Visual Interdev

J++

Infoconnect

.Net

SQL

MySql

Windows XP

Windows 2000

Windows 98

Windows 95

Redhat Linux

Fedora Linux

Word

Excel

Powerpoint

Access

Office 2003

Onenote

Server 2003

Open office

VMware

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