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Customer Service Management

Location:
Winston-Salem, NC
Posted:
August 30, 2015

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Resume:

Courtney E Wilson

acrgty@r.postjobfree.com

203-***-****

PROFILE

Solutions-oriented professional with training in business management, and recruiting to support company goals. Combine knowledge of management, and clerical skills with aggressive approach to executing special projects. Offer well developed oral and written communications skills.

Multi-Tasking

Problem solve

Payroll

Document Preparation

Records Transcription

Schedule Management

Receptionist

Management

Microsoft Office

EDUCATION

BA, Mass Communications Bennett College for Women – Greensboro, NC 2011

Activities

Urban Ministries Summer 2006-2011

Aided the homeless community of Greensboro through active involvement in food drives and various charity events

Worked in the ministry cafeteria, thrift store, and food bank during tenure

National Charity League-Redding Chapter Spring 2000-2011

Supported and organized a variety of charitable events in the Redding community from hospice care to food drives

PROFESSIONAL EXPERIENCE

Vector Marketing – Greensboro, NC

Office Manager 2012-2014

Responsibilities include: In charge of Receptionist training, hiring, and termination process. Managing, a team of twelve customer service reps. In addition to handling payroll duties and scheduling for the management team, I assisted with the recruiting process.

My customer service team is the first impression clients receive of our company, we won multiple site performance awards for our region. I perform a wide range of duties from handling Multiple Phone lines, to making sure the office is stocked with supplies.

Academic Coaching service – Greensboro, NC

Academic Tutor 2010-2011

Responsible for assisting 2nd-4th grade students with homework assignments, math and reading comprehension exercises, as well as special projects.

Conducted student assessments

Wrote student progress reports and updates to parents

Conducted parent orientations

Mentored students

Urban League of Southern CT – Stamford, CT

Internship 2006-2010

Provided administrative support to one of the largest non-profit organizations in Southern Connecticut

Responsible for day-to-day management of the ULSC web site

Assisted in compiling information for agency newsletter

Researched grant opportunities

Scheduled press interviews for the CEO

Researched advertising opportunities

Responsible for staffing all community outreach events

Compiled and distributed press kits during agency press conferences

General office duties as assigned by supervisor such as answering phone calls

ADDITIONAL QUALIFICATIONS

Computer Skills:

MS Word, MS Outlook, MS PowerPoint, MS Excel



Contact this candidate