Trini B. Shakir

** ******** *****

Irvington, NJ 07017

Phone: 973-***-****

QUALIFICATION HIGHLIGHTS

• 15 yrs Customer Service, management and team building experience.

• Experience in managing a staff of 25 to 30 people.

• Strong customer service, written and verbal communication, multi tasking.

•Proven track record of meeting targets, balancing budgets and earning profits.

• Results-oriented, organized; known for reliability and ability to meet tight deadlines.

• Ability to direct, lead oversees, train, and provide coaching as needed to employees.

•Tenacious problem-solver

EXPERIENCE:

Comcast, Monmouth Junction, NJ 03/2013-Present

Retention Account Executive Sales

Excellent customer service and sales. Continuously learn and retain knowledge of new services and promotions being offered by the company. Learning and execute marketing/selling techniques. Strong interpersonal skills including excellent time management, listening and people skills. Exercise good judgment, aligned with company policies and procedures. Effectively execute conflict resolution techniques. Ability to work in a fast-paced, highly demanding and high stress work environment. Strong verbal and written communication skills, basic math, reading, writing, and organizational skills, Typing speed of 40 WPM. Working knowledge of the ICOMS & CSG, Vision, Eistein billing systems,

Cablevision, Piscataway, NJ 1/2012 - 03/2013

Inbound Sales Rep

Excellent customer service and sales. Continuously learn and retain knowledge of new services and promotions being offered by the company. Learning and execute marketing/selling techniques. Strong interpersonal skills including excellent time management, listening and people skills. Exercise good judgment, aligned with company policies and procedures. Effectively execute conflict resolution techniques. Ability to work in a fast-paced, highly demanding and high stress work environment. Strong verbal and written communication skills, basic math, reading, writing, and organizational skills, Typing speed of 40 WPM. Working knowledge of the ICOMS & CSG billing systems, Vision

Bare Feet Shoes, Union, NJ 4/2010 - 1/2012

Store Manager

Handled overall day to day operations and ensured maximum profitability.

Responsible for payroll, recruiting, training, coaching, interviewing and hiring. Assistant Store Managers and Sales Associates who could achieve established goals that were set before them. Maintained the overall image of the store by updating visual merchandise, and rotation on old and new merchandise ensuring it stayed clean, shelves were properly stocked, inventory properly displayed with proper lighting and ventilation. Created a positive and safe working /shopping environment. Regularly communicated and partnered with the District Manager and regional office to provide a status update on our progress and discuss new ways to bring the company vision and values to life in our store. Protected and maintained company assets and resources (i.e. store opening/closing, inventory planning, collating daily sales and running various profit/loss reports, creating a positive and safe working/shopping environment).

BCI International Fur Salon, Short Hills, NJ 2/2009 - 4/2010

Assistant Store Manager

Assisted with payroll, recruiting, training, coaching, interviewing and hiring.

Maintained 100 % customer satisfaction and handled customer retention efforts.

Moderated weekly sales meeting w/staff and management on district updates on visual marketing. Discussed obtainable goals, marketing techniques and current trends. Executed maintained operational, promotional and visual/merchandise standards and initiatives. Opened and closed this site, maintained employee schedules and assisted in logging daily sales.

New York & Company, Paramus, NJ 10/2006 - 2/2009

Store Manager

Handled overall day to day operations and ensured maximum profitability.nn

Responsible for payroll, recruiting, training, coaching, interviewing and hiring.

Maintained the overall image of the store by ensuring it stayed clean, shelves were properly stock

inventory properly displayed with proper lighting and ventilation Maintained 100 % customer satisfaction

and handled customer retention efforts. Regularly communicated and partnered with the District Manager and regional office to provide a status update on our progress and discuss new ways to bring the company's vision and values to life in our store. Conducted weekly sales meeting w/staff. Discussed obtainable goals, marketing techniques and current trends. Protected and maintained company assets and resources (i.e. store opening/closing, inventory planning, collating daily sales and running various profit/loss reports, creating a positive and safe working/shopping environment).

Bank of America, Inc., Newark, NJ 4/2003 - 9/2006

Customer Service Rep Inbound Sales Supervisor

Answered all inbound calls and process new account requests. Balance transfers, account management. Home equity loan process. Also worked on charged off accounts up to 120 days past due. Displayed a positive, professional tone, always working toward first call resolution.

Assisted in various complex scenarios that require strong knowledge of company policies and procedures.

Made follow-up notations and calls to customers to ensure the customer was assessed properly.

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