ELIZABETH RIVERA*P.O. Box **** West Jordan, UTAH *84084 acrgtm@r.postjobfree.com 385-***-****

Education; Salt Lake Community College Salt Lake City, Utah Associate/Business Hillcrest High School Midvale, Utah Diploma

*IRS Tax Certified since 1998 TAX ID# P00628995*Notary Public since 2004*Bilingual: English and Spanish*

Work Experience; 12/2014-Present MetroPCS 150 No Washington Blvd Ste C Ogden, UT. Responsible for the daily employee call stats,internet sales and store quotas. Required to evaluated credit reports for financing of mobile equipment, Required to meet sales and commission quotas, update spiffs and varies rate plans changes and promotional sales, Offering additional services to all new and active accounts as we’ll as upgrades and insurance to all members, Insure new hires received proper training in implementing their sales skills and secure that goals are met at a company level, handling high customer and call volumes at varies times throughout the day.

10/2009-03/2012 Laquey School District 12700 HWY AA Laquey, MO. Hospitality Specialist; Offered quality service to all VIP recipients of Special School Events. Over saw and set up all banquets provided to school officials and all VIP patrons such as School Officials, Law Enforcement, Bus Drivers, Event Volunteers, and other neighboring school officials, Ordered all supplies food, Catered and prepared event meals .Created menus for Special Events. Demonstrated strong and professional quality of service to achieve a better performance on a minimal budget.

Easy Living & Sales Leasing from 2004 – 2014 Rolla Missouri

09/2004-08/2012 Property/Storage Manager 22677 Hector Drive, ST. ROBERT, MO 65534 Manager of 2 separate locations the 1st property housing 32 Senior Housing Rentals and the 2nd location housing 89 Rental units for a total of 121 housing units with minimal staff and 100 storage rental units. In charge of collections of past due and current rent and storage fees. Responsible for daily, monthly, and quarterly rent roll reports, financial reports used for yearly auditing. Responsible for employee payroll. Mail, Answered and screened calls and email replies. Offered Strategic Advertising, Processed billing and collections, Collected rent, Processed move-ins and evictions. Processed HUD, Section 42, Senior Rentals, Military &Private housing also over saw inspections and renewals, processed time cards and payroll.

03/2001-08/2004 Metro PCS Call Center Department Manager Fort Worth Texas Wireless Manager responsible for the supervision several call center employee’s, managers and floor shift assistants. Responsible for the daily employee call stats and internet sales. Requiring employee’s to meet proper credit check evaluations, sales and commission quotas, spiffs and varies rate plans. Keeping p with all company changes of rate plans requirements and making sure that all employee’s received proper training to implement and reach all requirements. Familiar with POS system batching of Sales for Varies shifts. Handling high call volumes

06/1993- 03/2001 Easy Living & Sales Wireless District Manager Salt Lake City, Utah Responsibilities for this position include but are not limited to:

Trained sales team to meet exceed personal and competitive sales goals. Taught effective communication skills related to products, rate plans and company policies. Perform active greeting technique and 7-step sales process to sell solutions to your customers. Maintain and built relationships to create a positive customer rapport

Lead a sales team in daily operations of the store, including communicating policies and procedures, as we’ll properly managing inventory and to manage the overall appearance of the store and additional sales promo’s in order to produce higher sales. Provided sales leads to sales consultants. Responsible for the Opening of all new stores in my district. Trained over 100 employee’s. Provided Service to consumers for varies services like VoiceStream Wireless, Cingular Wireless, Sprint and Cricket. Familiar with POS system and proper batching.