DWIGHT MITCHELL 647-***-**** / 416-***-****

* ******** *****, **** ** L1T 0G3 acrgr1@r.postjobfree.com

OBJECTIVE

To obtain a position as a Customer Service Representative

SUMMARY OF SKILLS

Customer Service & Call Centre Skills

Over 9 years’ experience working in a Call Centre environment, receiving inbound and making outbound calls to new and existing customers

Sold retail banking products such as credit cards by ensuring activation of card and collecting annual fee; worked in a team which consistently met and exceeded company targets

Contacted clients of retail credit cards to notify of past due accounts, collect payments, and establish repayment schedules

Negotiated payment arrangements in accordance with the policies of Sears Canada, Capital One Canada, City Financial, and Key Bank

Assessed client needs and provided advice to maintain an updated account and retain an adequate credit bureau rating

Informed clients of personal account information, answered questions, and responded to requests

Identified, researched, and resolved customer issues using the computer system

Trained new staff in phone systems, computer programs, and customer service etiquette

Consistently achieved required statistics and production objectives with regards to call times, calls per day, and after call work

Utilized excellent interpersonal skills to handle complaints in a friendly and courteous manner

Personal Strengths

Proficient with Microsoft Office Word, Excel, PowerPoint, Internet, and Electronic Mail

Efficient and accurate when speaking with clients and updating account information

Strong communication skills to convey information to clients over the phone and build interest in the products and services offered by the company

Highly skilled in accurately updating existing database with changes and the status of each account

WORK EXPERIENCE

Cook, The Toronto Hunt March 2013 – January 2015

Cook, Bollocks Pub & Kitchen January 2012 – November 2012

Collections Officer, Global Credit & Collection January 2011 – June 2011

Collections Officer, Allied International Credit Corp. 2003 – 2010

Records Handler, CIBC 1990 – 2000

EDUCATION & TRAINING

Culinary Arts Diploma, Liaison College 2013

Call Centre Operations Certificate, Centennial College

Ontario Secondary School Diploma, Timothy Eaton Business & Technical Secondary School

REFERENCES AVAILABLE UPON REQUEST

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