Janna Lishner

**** * **** **

Littleton, CO *****

303-***-****

acrglr@r.postjobfree.com

Professional Experience

Epic Certifications

Data Courier Administrator -Spring 2008 - (Active)

Chronicles Programming -Spring 2007 - (Active)

Cache Unix -Spring 2008 - (Active)

Chronicles Install Utility - Spring 2007 - (Active)

ETL - but did not take the test.

November 2014 - July 2015

Artech Consulting LLC

Programmer/Analyst - For Kaiser Permanente Colorado

For development, majority of time is spent coding with broad direction to meet client/user specifications or conducting routine maintenance activities (basic changes or adds to program/application/system).

For production support, majority of time is divided between maintenance (monitoring systems, responding to standard client/user requests and issues), development (standard coding, installing minor upgrades) and testing activities.

Supports implementation of new program releases or updates through assigned tasks.

Conducts analysis for efficient program/ application solutions which support client business processes and functional requirements.

July 2007- November 2014

Children’s Hospital

Epic System Engineer

Provide day to day monitoring and maintenance to the Epic system.

Support 2 production environments and 20 non-production environments.

Apply monthly server side SU packages

Apply window patches to the window boxes

Coordinate Unix patches

Write and promote custom code

Set up needed alerts in System Pulse and coordinated needed alerts with the nogios system.

Maintain needed system documentation.

Provide support for the Clarity ETL process

Currently working on switching platforms, switching from shadowing to mirroring, 2014 upgrade.

April 2006-June 2007

Exempla Healthcare

Application Analyst

Provide customer support for the EPIC Hospital Billing, LSS (Physician Billing), Soapware (Clinic Electronic Medical Record), and Meditech (BAR, ADM) systems.

Implement new functionality.

Troubleshoot system problems

Develop NPR reports for Meditech and LSS users.

Work with Contracts, Work queues, and Denial Management within EPIC

February 2004 - April 2006

Exempla Healthcare

Manager, Special Projects and Systems, Revenue Services IST

Responsible for team of eight IST Liaisons that support the Revenue Services department.

Work with business customers to define needed applications and system changes.

Improve uptimes and error rates for currently installed software.

Replace and decommission outdated systems.

Support six department applications

Provide Mumps and NPR resource as needed

Develop NPR reports for Meditech team.

Decommissioned Resolute data from old EPIC system. Required creating reports that produced access to needed archived claim data. The extraction was done in Mumps and the database created in Access.

March 2002-March 2004

Henry Elliott & Company, Inc.

Sr. Consultant, Health Partners Medical Group (HPMG)

Worked with client to improve performance of current interfaces

Verified correct EPIC Bridges interface specifications were set

Worked with sending systems to verify data mapping

Modified profile and postfile routines using Mumps

Created verification process to ensure all data was received.

Worked with end users to verify results were correct.

Project Lead for implementation of incoming and outgoing interfaces Misys-Epic Lab interface (HL7).

Create MIsys interface specifications.

Data mapping

Created EPIC interface specifications

Designed required workflow

Designed and coded required interface customizations.

Modified existing ADT interface to update MIsys system.

January 1999-November 2001

Exempla Healthcare

Sr. Technical Analyst, Application Analyst

Responsible for upgrade of four out of sixteen modules during yearly Meditech upgrade (Member of four person team).

Analyzed application and system changes

Communicated enhancements to user community.

Coordinated roll out of enhancements. This included a new user interface that had to be deployed to each PC organization wide.

Worked with users to prioritize enhancements and measure effect to business and system resources.

Developed test plans for individual modules and cross module applications.

Tracked issues from testing stage through module sign-off after implementation. This included working with Vendor on application problems and with the user community on process changes required.

Responsible for technical aspects of EPIC version upgrade. Ambulatory Billing, Scheduling, Registration, and EPICARE.

Acted as main source of contact with Vendor. Coordinated and prioritized all application problems with technical team and escalated to Vendor when necessary. Tracked issues from initial complaint until changes were verified correct.

Verified screen flow enhancements were implemented correctly.

Tracked all previous customizations through upgrade. Verified necessity and correctness.

Technical Lead for De-implementation of EPICARE.

Worked with management team to furnish information needed for financial decision. This included information on monthly cost of maintenance, each clinics usage, estimated savings and after de-implementation

Worked with Clinic management to define process and system changes required.

Developed an archive report to export all Medical Records to external format. Worked with Medical Records department on legal and organizational requirements.

Developed CD retrieval application for Medical Records department as well an real-time report for clinics.

Served as Technical Team Lead for three-month period during department reorganization.

Mentored other team members on EPIC and M(Mumps).

January 1996-January 1999

University Physicians Inc..

M(MUMPS) Programmer Analyst/System Analyst

Provided day-to-day programming and analysis resource for vendor supported software.

Technical Lead and Project Manager for HL7 scheduling/demographic interface between IDX and HBOC (TPA) system.

Created Project plan for implementation of interface. Three member team with representation from University Hospital and University Physicians.

Participated in week long meeting detailing interface specifications with all parties involved. This included HBOX, IDX, University Hospital (applications and technical) and University Physicians.

Created technical specifications for IDX contract programmer.

Technical Lead for Y2K project for IDX application.

Defined software inventory, assessed risk, identified necessary changes.

Developed roll out and test plan.

Defined and developed software tool kit to encapsulate future date changes.

Maintained Batch interfaces.

January 1994-March 1996

AA Data Services

Project Manager/ System Analyst

Developed scanning department for legal scanning I was responsible for customer contact, procedure choice, training staff and clients, vendor support, and scheduling resources.

Created production tools using Visual Basic.

EDUCATION

2002 University College, DU

Course work towards Masters Degree of Masters in Technology Management

May 1989 University of Colorado at Denver

Bachelors Degree Bachelor of Science in Computer Science and Engineering

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