PERSONAL SUMMARY

A highly successful retail store manager with a track record of turning problematic stores into profitable ones. Proactive leader with years of management experience and proven ability to motivate employees to excel and develop their skill set. Self-starter with a customer focus who continuously strives to exceed company expectations and goals. Residency status - U.S. citizen.

KEY ACHIEVEMENTS

Grand Openings – Opened two new stores for Walgreens Co.

Store Profitability – Generated store gross profit of 35% in 2011-2012 year. Store profit of $1M in 2010 showed an increase of 25% in profitability from 2009.

Customer & Employee Focus – Motivated team to offer excellent customer service. Conducted daily staff meetings to communicate corporate and storewide goals and directives as well as received employee feedback. Offered proper training and developmental opportunities to staff.

Shrinkage – Achieved remarkably low shrinkage overall of -2.4% in 24-hour store.

Inventory Control – Ensured accurate inventory counts and ordering intervals by monitoring discrepancies between actual and system inventory. Best store inventory in 2011 and 2010.

Cost Cutting – Aggressive focus on reducing store overhead expenses (cleaning services, yard maintenance) by using competitively priced vendors.

Margin Focus – Sought outside vendors for low cost-high margin items to offer for sale in stores resulting in improved profitability.

Payroll Control – Managed employee schedules to consistently achieve ten hours under hourly resource budget per week while ensuring proper floor coverage.

RETAIL EXPERIENCE

Assistant Operational Manager – Dufry Houston, Houston, TX (Apr 2014 – Current)

Dufry is a global travel retailer with operations in 47 countries, 1350 shops, and revenues of $3.8 billion in 2013.

Responsible for two stores in international terminal at IAH with monthly sales of $1.5M.

Manage store operations including payroll responsibilities, inventory, merchandise ordering, and on-time customer deliveries.

Oversee and motivate staff of 25 total employees and manage shift scheduling.

Store Manager – Walgreens Co., Houston, TX (Sep 1995 – Aug 2012)

Walgreens is the largest drugstore retail chain in the United States with revenues of $72.2 billion in 2013.

Transferred between five different store locations (including 24-hour) during time as store manager. Managed forty employees at 24 hour locations.

Oversaw all store operations including payroll, inventory and merchandise ordering.

Conducted interviews and hired staff as well as guided new associates.

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