Patsy (Pat) Garrett

**** ******** *****

Clemmons, NC 27012

336-***-****

acrge6@r.postjobfree.com

Summary

Conscientious and self-directed administrative assistant with 35-plus years of experience in a medical center environment, who establishes trust with others through courteous and compassionate assistance.

This position required the development of exemplary skills in dealing with individuals experiencing grief, bereavement and loss.

Expertise includes:

•Promoting a cooperative work environment

•Keeping accurate records of contributions

•Maintaining understanding of basic accounting skills

•Coordinating and assigning work to volunteers and part-time staff

•Mentoring new staff

•Being proficient in Microsoft Word and Excel

•Understanding medical terminology

•Recognized for willingness to take on additional assignments as requested

Employment

Wake Forest Baptist Medical Center (North Carolina Baptist Hospital) 1977 - 2014

Winston-Salem, NC

This medical complex has been rated top 100 in the country. It has a $2 Billion budget and employs over 12,000.

Administrative Assistant, Division of Pastoral Care

Assisted indigent and needy patients and family members to solicit services and request funds to help cover part of their medical expenses.

A primary accountability was to support the director in planning and implementing activities designed to maintain and improve relationships with patients, pastors, laity, Trustees, the public and medical center staff. Many of these individuals were affiliated with the Baptist State Convention of North Carolina or other ministries of benevolent care.

An ongoing parallel responsibility was to assist Liaisons with the Convention in a broad spectrum of activities such as developing written materials for annual and quarterly committee meetings; holding fund raising events and donor recognition dinners.

•Evaluated immediate needs of patient and family members, explained procedures and protocols; referred individuals to appropriate sources for help: medical appointments,

financial aid, and grief counseling.

•Recognized for improving financial processes and procedures.

•Completed monthly financial reports.

•Responsible for disbursement of Discretionary Funds. In FY 2013 processed 1,258 requests for assistance.

•Supervised and mentored volunteers and a part-time secretary.

•Gave input on policies and procedures for the department.

•Wrote, rewrote correspondence for executive staff and managers.

•Took minutes at executive meetings and prepared minutes for distribution.

•Wrote correspondence related to donations for management’s signatures.

•Promoted a professional image of Wake Forest Baptist Medical Center, the Division of Pastoral Care, and the Department of Church and Community Relations.

During my 37 years at Baptist, I worked with five executives who managed the Division of Pastoral Care and the Department of Church and Community Relations. I served as Administrative Assistant to each of these executives.

Dr. Andrew Lester, Director of Pastoral Care 1977 – 1977

Dr. Mahan Siler, Director of Pastoral Care 1977 – 1984

Dr. Dewey Hobbs, Director of Pastoral Care 1984 – 1995

Rev. Bill Yates, Vice President, Pastoral Care 1995 – 2000

Dr. Paul Mullen, Director, Church & Community Relations, 2000 – 2014

a department of the Division of Pastoral Care

I was recognized for my "positive spirit and support during times of transition," which accompanied management change.

Education

Salisbury Business College, Salisbury, NC – graduated 1966 with degree in Executive Secretarial Science

Davie County High School, Mocksville, NC – graduated 1965

Other Positions

Wachovia Bank and Trust Company 1966 – 1972

Lawyers Title Insurance Company 1972 – 1974

Womble, Carlyle, Sandridge & Rice 1974 – 1976

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