Rachel Poston

**** ***** *** ** *** ***

converse, TX 78109

Cell: 210-***-****

E-Mail: acrga3@r.postjobfree.com

Summary

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Highlights

High customer service standards

Dedicated to process improvement

Conflict resolution proficiency

Strong problem solving ability

Troubleshooting skills

Telecommunications knowledge

Proficient in customer account software

Telemation e-CRM

Accomplishments

Managed call flow with up to 50 calls in queue per minute.

Experience

January 2013 to January 2014

Transcom San Antonio, TX

Csr

Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.Properly directed inbound calls in phone queues to improve call flow.

March 2013 to January 2014

Melrose San Antonio, TX

Customer Service

Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.

September 2010 to September 2013

West Corporation San Antonio, TX

Csr

Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Built customer loyalty by placing follow-up calls for customers who reported product issues.Properly directed inbound calls in phone queues to improve call flow.

Education

2015 Milan San Antonio, Texas

License Cosmetology

Is a trade school to become a licensed cosmetologist with the state of texas. Not yet completed looking to complete by the end of 2015.

1999 South Lake High Groveland, Fl

High School Diploma General Education

Completed my general education courses to recv.my diploma.

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