Suzanne L. Swafford

**** ****** ***** ***** *****, Unit 57, Denver, CO 80231

303-***-**** (H) - 303-***-**** (c) - acrfwr@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Rocky Mountain Insurance Specialists, Inc. 2009 -

Present

Denver, CO

New, Commercial and Personal Lines Insurance Brokerage

Sr. Vice President

Assisted Former Allstate Personal Lines Producer to set up and manage a new

commercial insurance brokerage operation. Produced new accounts, serviced

and maintained relationships with a purchased book of commercial insurance

accounts, developed new procedures for retention and used marketing

relationships to bring new commercial brokerage insurance companies to the

agency. Hired service and production personnel.

Associates Group of Companies 2008 - 2009

Denver, CO

Regional Financial Services and Insurance Brokerage.

Sr. Vice President-Production - Commercial Lines

Cross Sell and manage a new commercial insurance operation within an

established regional firm. Responsible for personnel, sales, client

service, market liaisons, training, buying and implementing agency

management computer systems. Research and development of risk management

systems and practices, including loss prevention, client education,

training and incident matrix.

CBIZ Insurance Services, Inc., Subsidiary of CBIZ, Inc. 2004 -

2008

Cleveland, OH

Publicly traded U.S. insurance broker subsidiary of business services firm

to include accounting, payroll, human resources outsourcing, and insurance

and benefits. 18th largest insurance broker in US.

Vice President and Director/Agency Manager

Started Denver office of commercial insurance broker for this company.

Built commercial insurance business as well as cross sold other CBIZ

services to commercial accounts. Built cross-service line teams and sold

multiple services to clients through team selling and service standards.

Provided prospecting and servicing training programs at national

conferences. Developed risk management programs for Fortune 1000 accounts

and sold. Marketed and sold insurance coverages to complex international

risks and financial institutions. Developed large book of business in Los

Angeles, CA and supported CBIZ offices in CA for property/casualty

insurance needs of their customers. Developed proprietary programs. Drove

sales and service through management processes and planning.

Talbot Insurance (Now merged into publicly traded Hub International Group)

2002 - 2004

Chicago, IL/Denver, CO

Now merged into publicly traded Hub International Group.

Commercial insurance brokerage in Denver, Colorado.

Vice President/ Production and Team Leader.

Created new business by calling on C-Level management to discover needs in

areas of directors and officers liability, errors and omissions coverage,

products liability and general liability/property insurance. Management

functions for team included recruiting, hiring, performance evaluation, and

training. Developed marketing standards, proposal standards and

implemented standards for client retention. P&L responsibility for team and

unit. Worked with large REIT's to design complex risk management insurance

program. Expertise in Global Insurance programs and with large commercial

accounts.

Richmond American Homes/MDC Corporation 2000-2002

Denver, CO

Independent insurance agency owned by homebuilder.

Agency Manager/Vice President

Responsible for agency operations. Made profit for agency for first time

in its two-year history. Diversified product lines, as well as carriers.

Maintained large personal lines book of business, as well as adding almost

$2 million in new business. Personnel and management included as part of

operations. Responsible for problem solving and part of executive team for

Richmond American as a whole.

Sisk & Company, Inc. 1999-2000

Denver, CO

Senior Vice President

Assisted in development of new large accounts, servicing book of business

from Willis and training new producers in risk management and placement and

design of insurance programs. Responsible for marketing, sales and

customer/company relations.

Willis Corroon Corporation of Colorado 1997-1999

Denver, CO

Senior Vice President

Senior member of the executive team selected to open and staff Willis

Corroon's new Denver operation. Left Aon with 17 others to open a Denver

office for this international top 10 insurance broker. With in two years,

the office was closed due to the company taking itself back into private

ownership and closing eight US offices at the time.

Involved in all areas of management, human resources, sales, sales

management, marketing and budgeting. Also involved in customer service,

insurance company liaison, training and education and employee development.

Profit/loss accountability for the branch.

AON RISK SERVICES 1980-1997

Denver, CO

Senior Vice President/ Vice President/ Director of Gaming & Hospitality

Division, Director of Energy Division/ Assistant Vice President/ Account

Executive/ Marketing Director/ Account Specialist/ Account Assistant

This company is now the second largest insurance broker in the US. Worked

with AON through several of its incarnations prior to becoming and after

becoming AON, Inc. Started with Alexander and Alexander, Inc. in Denver, CO

in 1980. (Now AON).

Other business experience:

Alexander and Alexander, Inc. (Now part of AON Risk Services)

Dairyland Insurance Company-Sentry Insurance Company

Allstate Insurance Company-Management Training Program

Marsh and McLennan, Inc.-Client Service Associate

EDUCATION

MAOM- Masters in Organizational Management- 2004- University of Phoenix -

GPA 3.97 included work in Law and Human Resources as well as case studies

and work with large corporations.

Bachelor of Arts, Sociology/Social Work - with emphasis in pediatric

medical area - University of Wisconsin, Madison

Many continuing education classes and seminars in all fields. Consultative

Selling Skills Trainer, Presentation Skills Trainer, Leadership Trainer.

Insurance Internship in Lloyds of London- Energy and Marine Dept. and

Professional Liability area.

INDUSTRY AFFILIATIONS/DESIGNATIONS

CIC, Society of Certified Insurance Counselors - since 1984 -

National Association of Insurance Women - since 1982 - NAIW, CPIW

SHRM, Member - Society of Human Resource Managers

Licensed Property/Casualty & Health/Life Insurance Broker in Colorado and

20 other non-resident states

Licensed Surplus Lines Broker- Colorado

AON Excellence Awards - 1992-95; Junior Achievement Volunteer Teacher

Member of CBIZ Producer Advisory Task Force-Chairman's Committee.

APW - Alliance of Professional Women - Women's Networking Group in Denver,

CO

Member- University of Wisconsin Alumni - Denver, CO

Facilitator-Volunteer-Fisher Seminars-Denver, CO

9Cares/Colorado Shares Corporate Challenge Volunteer - 2007 & 2008

Currently pursuing faculty appointment with Society of CIC and with

University of Phoenix for occasional classes.

Contact this candidate