Curriculum Vitae / Resume

SUSIE CHUNG

E-mail: acrfq4@r.postjobfree.com Mobile : 510-***-****

PROFESSIONAL OBJECTIVE

My goal is to pursue a business career in a challenging environment utilizing my experience, and multi-strengths in administration, human resources, operation and finance to improve company-wide efficiency and management effectiveness.

STRENGHTS AND QUALIFICATIONS

Dynamic personality who believes in the team concept

Capacity to analyze and assess the financial needs of clients with a result driven approach

Ability to communicate and manage relationships with the client’s senior management (CEO, CFO, COO level)

Proactive and persistent in establishing new relationships with potential clients

Language Skills: English, Conversational Cantonese and Mandarin

Keys of Success: Integrity & Ethics, Leadership, Teamwork, Training, Recognition, Communication, Continuous Improvement

PROFESSIONAL EXPERIENCE

2007 - 2015 Landes Hong Kong Limited (from Jan 2007-July 2015) & Global Brand Merchandising Limited (from Jan 2007-April 2012) Hong Kong

Office Management /Finance /Human Resource / Purchasing & Operation Key Skills: JE/JA, Reward Management, Managing Motivation for Performance Improvement, Performance Management, Finance & Accounting Skills

Managed the team of customer sales representative as well as manufacturing foreman of the company. Overseas the day to day issues for about 40 people in the manufacturing of leather goods at Landes HK and 8 people customer sales associates at GBM.

Develop compensation policy and reward schemes. Including the design of their manpower plan for each business as well as recruiting, screening, accepting or rejecting applicants of various levels. Designed organization-wide reward policy for both companies. Job description, job evaluation, interviews, reward policy and performance management

Conducted job analysis and job evaluation throughout the organization for GBM’s sister company Brilliant Labels (now CheckPoint) consisting of more than 3,000 jobs - includes interviews with employees, line managers, supervisors, managers and directors. Developed questionnaire to solicit information pertaining to each job.

On the operational side of the business, overseas all financial responsibilities of both companies in buying, selling, manufacturing and logistical aspects. Handle personnel issues relating to staff conflicts, absenteeism, performance issues, etc.

Responsible for all areas relating to financial reporting: developing and maintain accounting principles, practices and procedures to ensure accurate and timely financial statements, accounting activities including general ledger preparation, monthly financial reporting, daily banking requirements, timely processing of positive pay transactions, ensure the monthly and quarterly bank compliance activities are performed in a timely and accurate manner, year- end audit preparation and the support of budget and forecast activities. Responds to inquiries from the Global Director of Finance Controller regarding all financial results and special reporting requests. Support Controller with special projects and workflow process improvements. Curriculum Vitae / Resume

SUSIE CHUNG

E-mail: acrfq4@r.postjobfree.com Mobile : 510-***-**** 1999 - 2007 HayGroup Limited Hong Kong

Consultant / Manager of Professional Development

Key

Skills:

JE/JA, Reward Management, Managing Motivation for Performance Improvement, OBL, Sales force Effectiveness, HR Consulting Skills and Performance Management, Competency-Based Approach to HR Mgmt.

Led analysis for re-organization of a local company with average annual revenue over $12 million.

Assist in the designing of organization-wide reward policy for Hong Kong multinationals including the Hong Kong & Shanghai Bank Corporation, Sumitimo Bank, Jetco and New World Group.

Conducted job analysis and job evaluation throughout the organization for the above clients. Includes interviews with employees, line managers, supervisors, managers and directors. Developed questionnaire to solicit information pertaining to each job. Assign Hay points to each job; establish internal ranking, compa-ratio analysis, job matching and market comparison. Develop compensation policy.

Assist in the designing & delivering of bonus schemes that realized a 35% increase in staff satisfaction and retention for several local and multinational firms.

Consulted with CEOs and COOs to create and introduce an executive compensation program. Managed executive program implementation for some of Hong Kong’s leading technology, banking and insurance sector firms.

Establishing a reward management system for an Internet company in Hong Kong. Included the design of their manpower plan for each business, screening and acceptance/rejection of applicants, and recruitment/examination processes. Job description, job evaluation, interviews, reward policy and performance management.

1997-1999 LLA Pacific Limited Hong Kong

Consultant / Marketing Manager

Key

Skills:

Performance Management, Corporate Strategy, Customer Service and Business Process Re-engineering

Managed the “benchmarking” consultancy service for Jardine Airport Services. Goals were met ahead of schedule, efficiencies were realized and management was satisfied with the program. Implementation allowed them to achieve greater consistency and quality in their service.

Assist in the designing of a new competency-based performance management system for government departments (Lands, Hong Kong Police, etc.) and Hong Kong Convention & Exhibition Center. Resulted in an increase in productivity and efficiency within the institution and improved employee understanding and acceptance of the reward for performance concept.

Conducted a staff compensation survey for the Chinese University to establish a competitive pay scale and internal compensation equity.

Assisted in directing a change management project with a team of 4 consultants on the paradigm shift of Caltex Far East’s Marketing Function.

Assisted in conducting organization effectiveness and process improvement for Hong Kong Science & Technology. Reviewed and revised their workflow processes to improve productivity and efficiency. Streamlined the application form process.

Initiated and managed all the marketing activities required to develop business relationships with Curriculum Vitae / Resume

SUSIE CHUNG

E-mail: acrfq4@r.postjobfree.com Mobile : 510-***-**** private and public companies in Hong Kong. Involved market research and analysis, marketing strategy development and implementation.

Closed accounts with Adidas, V-Tech, Epson, Hong Kong Tourist Association and Chinese University by producing proposals that were devised to generate revenue and improve efficiencies. Developed recommendations that were targeted to each client’s specific needs. Exceeded client expectations with re-engineering, strategy and performance management projects.

RELEVANT EDUCATION

MBA, Master of Business Administration in Strategic Management, 2001 California State University, Hayward, USA

BA, Bachelors of Arts Major degree in International Business, 1994 BA, Bachelors of Arts Minor degree in Rhetoric, 1994 University of California, Berkeley, USA

Real Estate License, Real Estate Principles & Law, 1995 California State University, San Francisco, USA

PRACTICAL SKILLS

Human Resources Finance Marketing Others

Job Evaluation Financial Analysis ACT Marketing Detail-Oriented Job Analysis Stock Research Brochure Development Organized Compensation Analysis IPO Analyst Marketing Pamphlets Communication Skills Employee Handbooks SBT Accounting Telemarketing Interpersonal Skills Recruiting: Interviewing

Competencies

Inventory

Management

Marketing Strategy

Development

Time Management &

Prioritization

Reward Management Accounts Payable Sales Research & Analysis Variable Incentive Design Accounts Receivable Database Management Internet Savvy Performance Management Payroll Management Client Management Microsoft Windows Process Re-engineering Peachtree Accounting Power Point Human Resource Policy Multiable System Word, Excel Strategy - Change Mgmt Arrisontech System Ten-Key by touch PROFESSIONAL CERTIFICATIONS / MEMBERSHIP & AFFILIATIONS

NCHRA, Member of the Northern California Human Resources Association, USA

GRP, Accredited certification as a Global Remuneration Professional, 2001

American Compensation Association, USA-Hong Kong

Human Resource Certifications: Job Evaluation, Job Analysis, Remuneration Management, Sales Force Effectiveness, Performance Management, HR Consulting Skills, Incentive Design, Competency-Based Approach to HR Management, Interviewing Competencies, People Management for Line Managers, Strategic Reward Management. HayGroup Company Limited, Hong Kong

IHRM, Member of the Hong Kong Institute of Human Resources Management, Hong Kong

Licensed Real Estate Broker, 1994

Member of the California Association of Real Estate Curriculum Vitae / Resume

SUSIE CHUNG

E-mail: acrfq4@r.postjobfree.com Mobile : 510-***-**** SUPPLIMENTARY IFORMATION

(USA EXPERIENCES)

PROFESSIONAL EXPERIENCE (Continued)

INTERLAND CORPORATION, San Mateo, California

Property Management Administrator, (1996 - 1997)

Served as Property Coordinator, I provided support to the Senior Vice President in managing the progression of fourteen different residential properties and five different commercial projects comprising of $2.5M to

$12M. My responsibilities included preparing contracts, financial reports, budget analysis, income statements, and maintaining reports on product manufacturing. Other responsibilities include the negotiation of commercial and residential leases consisting of 400-600 units. Interfaced with other management companies, I ensure the smooth transition during two changes in a project's ownership. UCSF MEDICAL CENTER, San Francisco, California

Senior Hospital Administrator/Triage Nurse (1995 - 1996) As the coordinator of patient processing and discharging in an evening Acute Care environment, I maintained clinical operations and communications, supervised patient flow, facilitated patient care and continuity as well as administering and providing liaison services between doctors and patients. GENEVA KITCHEN CENTER, San Francisco, California

Operations/Office Manager (1994 - 1995)

Trained and supervised the office staff of a kitchen cabinetry firm. Implemented employee relations, and streamlined internal controls with an emphasis on improving productivity levels while reducing overhead costs. Analyzed business trends by identifying short falls and implementing innovative measures to remedy those concerns. Instituted proactive customer relations. Tracked inventory controls, accounts payable, accounts receivable, and payroll. Managed and balanced the entire business account. APEX MARBLE, INC., San Jose, California

Accounting / Operations Manager, (1993 - 1994)

Responsible for maintaining the accounting system for a marble manufacturer. Supervised the daily operations of the general office and various administrative matters. NORDSTROM, San Francisco, California

Sales Representative, (1990 - 1992)

Major duties included the sale of fashion accessory products and maintaining the best customer service possible. Recognized as the top sales person for two consecutive years. REFERENCES

References and letters of recommendation available on request

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