Amr M. Mostafa

Address **** ********* **. ***********, ** L5M 7K9 .

Tel. 905-***-**** Cellular 416-***-****

E- mail acrfpg@r.postjobfree.com

LinkedIn https://ca.linkedin.com/in/amrmostafa17

Job Posting Operations Assistant

Profile Summary

Extensive experience and accomplishments in field work and management with increasing levels of responsibility within a technical and professional environment.

A proven track record of Program/Projects Management, and delivering the Organization’s results through people.

Working experience in Customer Service management and administration in a fast paced environment.

Double Major degrees in Engineering and International Business Law.

Bilingual English and French .

Certified Project Management Professional (“PMP”).

Career Highlights

Mar. 1996 to Dec. 2014

* Contracts, Customer Master and Pricing Manager ( Customer Service )

Leading three professional team units of 9 persons from diversified backgrounds;

Management and Administration of 5 countries Customer’s Accounts, Receivables, Payables, Credit and Pricing.

Customer’s Contracts administration, and management.

Setting team/individual objectives, KPI’s and budget Control.

Providing training and development for reporting staff.

Selected Achievements:

Special Project Centralization of 5 Affiliates Customer Service activities in Business Support Centre (BSC)

Flawless Migration from JDE legacy systems / interfaces to new ERP (SAP, GCMS) with minimum business disruption.

Development and Standardization of relevant processes, procedures and work instructions.

High volume, fast paced day-to-day environment.

* Asset Management Specialist (GREF)

Stepped up to the challenge of developing the start-up of a new Asset Management Department ;

Wholesale Customer’s service and management.

Wholesale Contract administration and management.

Maintenance and Repair for over than 375 outlets in AME affiliates.

Capital budget and Operating expense stewardship and execution.

SSHE and OIMS implementation.

Selected Achievements:

Developing a team for the new Industrial and Wholesale Asset Management function form different countries and backgrounds.

Developing new standard procedures and processes including roles and responsibilities for AME affiliates to align with global guidelines.

Dealing with virtual organization, diversified cultural backgrounds, different time zones and language barrier.

* Network Planning Supervisor (Asset Management)

Supervising contracted employees ;

Lease contracts administration and management.

Program Management, SSHE and OIMS implementation

Company’s assets management amounting over M$ 150 .

Selected Achievements:

Joint Venture and CNG deals conclusion with third parties .

Retail Network Rationalisation program implementation ( On The Run Stores )

Trespassed plots sold to trespassers with Fair Market Value, eliminating the risk and saving the Company time and cost of litigation.

Applied a new Rent Receivable pattern for agriculture provinces to become annually (after harvest season) instead of monthly, saving the Company the time and cost of litigation with defaulted tenants.

Market recession Vs selling M$ 6.5 of real estate assets to candidate purchasers.

* Retail Territory Manager (Sales & Marketing)

Reporting to Retail Sales Manager, improved sales and marketing of Company’s products through Retail outlets via budget control, limiting credit exposure, SHE awareness and operating expense reduction .

Substantial Achievements included:

The reduction of credit exposure from M$ 1.1 to M$ 0.1 in 18 months without affecting the sales volumes nor the Territory revenue

Managing change through the transition period of Merger between ESSO and Mobil Companies .

Dealership contracts administration and management.

Retail Customer’s service and management.

* Projects Manager (Engineering)

Reporting to Engineering Manager, completed design, construction and streaming of more than 25 Retail outlets and Fuels Depots . The scope included the preparation of the Contract Strategy or Plan and all aspects of pre and post award of the project Contracts, cost estimates, call for tender, bid analysis, awarding, project management, time scheduling, supervising Contractors/Subcontractors, reporting, contractors evaluation and reappraisal.

Previously:

1994 –1996 Management and Financial Consultants ( MAFCO )

1989 –1994 International Engineering Consultants (Dar Al Handasah) Bridges & Special Structures

Additional Information

Education

INDIANA UNIVERSITY SCHOOL OF LAW, 2012

Master of Laws, LL.M.

EIN SHAMS UNIVERSITY, 2003

B.A. in Law

CAIRO UNIVERSITY, 1991

Post Graduate studies in Structures

CAIRO UNIVERSITY, 1989

B.Sc. in Civil Engineering

Computer Skills

Proficient in MS Office programs (Word, Excel, Access, Outlook, Power Point)

Experience with SAP, JDE, Ariba, eSpeedby, GCMS, and WMS.

Certification

Dale Carnegie Soft Skills Trainer ( Communication, interpersonal, presentation, leadership, teamwork, etc.).

Professional Courses Attended

Basic Operations / EHS Persuasion & Influence

Financial Business & Accounting Basics Risk Assessment

Wet Stock Management Mentoring

Supervisor Program Smith Defensive Driving

Anti Trust Laws Retail Investment Basics

Finance for non-finance Managers Presentation Skills

Dale Carnegie Course (DCC) Dale Carnegie Leadership (LTM) Course

Awards

Pegasus Elite Club member.

Service culture Hero .

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