Joy A. Smith

PO Box *

Shawnee Mission, KS *****

515-***-****

acrfol@r.postjobfree.com

WORK EXPERIENCE:

Internal Revenue Service

*** *. ******** **

Kansas City, MO 64108

**/**** - **/****

Salary: 46,551.00 USD Per Year

Hours per week: 40

Series: 0203 Pay Plan: GS Grade: 0707

Human Resources Assistant (This is a federal job)

Duties, Accomplishments and Related Skills:

* Prepare case files for specialists usage.

* Enter data into the principal inventory control system.

* Review, process and assist in preparing required forms.

* Prepare, code, and input data in to the automated systems.

* Evaluates qualifications of external job applicants.

* Since work is varied, I am able to change priorities when necessary to meet

established guidelines.

* Assist in the scheduling and conducting of orientation sessions for new

employees.

* Maintains reinstatement applicant files.

* Notify applicants of selection.

* Respond to job applicant inquires via telephone and via written

correspondence.

* Prepare OPF files.

* Conduct research for and assists specialists on a variety of issues or special

projects.

* I have practical knowledge of the principles, practices, methods,

techniques, and applicable guidelines of one of the personnel management

functions in order to perform technical work and provide assistance in the

area of labor/employee relations, position management/classification, staffing

and recruitment.

* I deal with work that involves a diversity of issues and problems related to a

wide range of the hiring process regulatory requirements and procedures

administered by the IRS.

* I have thorough knowledge of the IRS mission, functions and

organizational structure. This includes extensive knowledge of functional

programs, operations and processes.

* I have the ability to communicate instructions and provide information to

various levels of management and employees, and to meet and deal

effectively.

* I follow regulations, policies, standards and procedures including referral

criteria.

* I have completed an on-line training course on ELMS for PIV processing to

become a Sponsor, Registrar and Issuer.

* I verify Selective Service registrations. I also verify citizenship and any

Veteran Preference.

* I have prepared materials for fingerprinting sessions, processing sessions

and orientation sessions.

* I have input 10-key record results and LR Alerts in to C-Comp.

* I assemble potential employee's files. I create labels; and assemble

paperwork in to the correct order. I update the suitability check sheet with the

applicable information. I perform numerous clerical functions such as filing

and sending correspondence.

* I have the ability to gather and assemble information, analyze facts, draw

conclusions and make recommendations.

* I possess the knowledge of the techniques and procedures used to input data

in to the automated systems such as C-Comp, Excel, Word, and Outlook.

* I possess the initiative in carrying out the recurring work according to

accepted practices.

* I often use my own judgment to determine the applicability or

appropriateness of guidelines and adapt them to specific situations.

* I identify the scope or nature of the issue, determine the need for, and

obtain additional technical information via such means as review of technical

manuals, to make an appropriate decision.

* I take various actions and resolve issues according to established criteria or

practices of management.

* I process proficient communication with employees, management and other

officials at all levels. I have also had contact with other representatives and

other agencies and with members of the general public within a moderately

structured setting.

*Effective use of time and ask for additional work when assignments are

complete

Supervisor: Della Booher 816-***-****)

Okay to contact this Supervisor: Yes

Internal Revenue Service

333 W. Pershing Road

Kansas City, MO 64108 United States

04/2003 - 04/2008

Salary: 38,135.00 USD Per Year

Hours per week: 40

Series: 0203 Pay Plan: GS Grade: 07/03

Correspondence Examination Technician (This is a federal job)

Duties, Accomplishments and Related Skills:

* Comprehensive knowledge of and skill in applying the methods,

precedents, and guidelines related to the specialization of the assigned

workload.

* Examine income tax returns involving a wide complexity of tax liability

issues through clear and concise correspondence and telephone

communications with taxpayer. Accurate application of current and prior year

tax rules, regulations and procedures.

* Remarkable ability to plan work assigned and to efficiently complete

assignments in my position that involves a high case inventory and changing

priorities.

* Administer case analysis on returns and unresolved responses to determine

the nature, scope, and direction of the examination.

* Amend or reject work that is not meeting established standards and refers to

supervisor any problems on meeting performance standards.

* Keep informed of the Examination programs and tax law changes.

* Administer clear, concise and professional written and oral communication

with taxpayers to obtain information, explain liability and encourage

compliance.

* Thorough knowledge of organizational functions, terminology, quality

assurance techniques, and reporting requirements in order to coordinate

workflow and resolve related problems.

* Execute critical research using IDRS, AIMS, RGS, documents and

transcripts related to the examination issues.

* Implement appropriate actions to protect the government's interest

regarding imminent statute expiration cases.

* Judgment and originality are required in dealing with unusual issues.

* I use ingenuity and inventiveness where a wide variety of issues involve

facts and circumstances that do not fit the guidelines.

* Telephone assistance to the general public in answering technical and

factual details of the case and the action applied.

* Consistently protects the confidentiality of taxpayer information within the

confines of disclosure laws, rules and regulations.

* Acquire knowledge of current and prior years tax rules, regulations and

procedures as well as the penalty and interest rate calculations.

* Execute the ability to interpret and comprehend contents of case files to

determine the interrelationship of prior processing and the proposed tax

adjustment.

* Display a thorough knowledge of AIMS, IDRS, service center processing

procedures, master file transaction codes, procedures for effecting account

corrections and adjustments and a comprehension of tax law, regulations,

policies, standards and procedures.

* Follow all applicable and current IRM guidelines.

* Explain, interprets, provide accurate technical guidance to customers on

law, regulations, policies, standards or procedures considering the customer’s

complete tax situation.

* Provide understandable guidance to the customer within constraints of the

law.

* Review information presented to determine whether it is applicable,

credible, and represents adequate substantiation for the issue.

* Interpret information correctly and take the most appropriate action to

resolve the issue, while considering the customer’s perspective, within the

constraints of the law.

* Take appropriate action to resolve all computation or compliance questions

and issues.

* Recognize suspect tax returns and reach conclusions that are in compliance

with statutory provisions and procedural and policy requirements.

* Use effective listening and checks for understanding, applying courtesy,

tact, empathy and probing techniques to maximize understanding.

* Provide accurate, clear, complete and concise verbal communication

appropriate to the taxpayer’s level of understanding.

* Prepare responses that are appropriate and address all issues, enhancing the

likelihood of fair and equitable outcomes.

* Present complicated or sensitive subjects in an impartial manner to promote

fair and equitable outcomes.

* I work with issues and matters that are technical in nature and covers a

large numbers of tasks. I am aware and stay defined in insuring that timely

and accurate processing of work is within the function and affect the general

efficiency of the organization.

* I perform work under specific regulations, laws and with timeliness.

Supervisor: Karen Risley (000-***-****)

Okay to contact this Supervisor: Yes

Internal Revenue Service

333 W. Pershing Rd

Kansas City, MO United States

01/2003 - 04/2003

Salary: 22,896.00 USD Per Year

Hours per week: 40

Series: 0356 Pay Plan: GS Grade: 04/01

Data Transcriber (This is a federal job)

Duties, Accomplishments and Related Skills:

* Transcribe and/or key verifies a wide variety of taxpayer prepared tax

returns, related schedules, and/or documents.

* Identifies missing, incorrect, and unrecognizable data and takes appropriate

course of action to resolve errors, or refers to others for correction.

* Performs other duties as assigned.

* Possess detailed knowledge of a variety of correction modes, procedures,

and status messages to perform data capture.

* Acquire knowledge of the characteristics of a wide range of

documents/forms to associate with program controls and transcribing

procedures.

* Experience and knowledge of the operating features of equipment to use in

transcribing data.

* Enter and verify the accuracy of data which requires interpreting and

applying an extensive body of established procedures to a wide variety of

complicated assignments.

* Completed work is subject to normal quality review procedures.

* Perform work in an office setting and good eye-hand coordination and

finger dexterity are required.

* Work with coworkers in the same or related units to exchange information,

identify problems, or make recommendations.

* Provide guidance and training to other employees in the work group.

* Locate, identify, and correct data on uncoded and/or nonstandard source

documents, and accomplish work in priority order.

* Familiarity with a wide range of source documents, some of which are

multi-use forms.

* Ability to correct data that is often misplaced or contains errors,

discrepancies or omissions.

* Reconstruct steps taken to locate data for appropriate placement or to

identify sources of problems.

* Determine the course of action in order to find, correct and verify data for

property entry.

Supervisor: Jeanette Carter 816-***-****)

Okay to contact this Supervisor: Yes

RSKCo/CNA Insurance

Overland Park, KS United States

05/2000 - 08/2002

Salary: 36,000.00 USD Per Year

Hours per week: 40

Workers Compensation Adjuster

Duties, Accomplishments and Related Skills:

Processed and handled workers' compensation claims for a multi-state region.

Obtained and initiated work injury reports. Processed medical bills and costs

incurred as a result of work injuries. Prepared monthly actuarial reports.

Worked with Personnel for work placement of injured employees. Worked

with Personnel to ensure that employment opportunities were within the

scope of ADA. Knowledge of automated systems to track, input, retrieve and

update information and data and to compile and generate reports. Knowledge

of oral communication techniques to make presentations, solicit information

and provide advice and information to employees and managers. Knowledge

of written communication techniques to prepare report narratives. Tackled

numerous and continuous assignments, priorities and deadlines. Provided

advice on different special assignments. Possessed a take charge initiative to

work independently within a framework of instructions and policies provided

by supervisors. Work evaluated for accuracy and conformity to procedures.

Used own judgment in locating and selecting the appropriate guidelines for

application to specific situations. Performed various assignments that

generally involved related steps and procedures. I easily recognized what

needed to be done and decided on how to do it by choosing among several

alternatives. Conducted extensive communication with employees and

managers within the organization, and with individuals outside the company

such as with legal counsel and human resources personnel.

Supervisor: Tom Dickerson

Okay to contact this Supervisor: Yes

LaPetite Academy

Overland Park, KS United States

08/1998 - 09/1999

Salary: 30,000.00 USD Per Year

Hours per week: 40

Claims Adjuster

Duties, Accomplishments and Related Skills:

Obtained and initiated student accident reports for all 788 day care facilities

throughout the United States. Processed medical bills and costs incurred as a

result of a student injury. Prepared monthly actuarial reports. Maintained

contact with directors, regionals and area vice-presidents in a timely manner.

Acquired extensive knowledge of written and oral communication techniques

and methods in order to develop and persuade on various technical and

implementation issues, and to solicit or provide information in an effective

and clear manner.

Supervisor: Peggy Ford

Okay to contact this Supervisor: Yes

Travelers Property Casualty

Overland Park, KS United States

08/1996 - 02/1998

Salary: 35,000.00 USD Per Year

Hours per week: 40

Workers Compensation Case Manager

Duties, Accomplishments and Related Skills:

Managed and controlled cost for workers compensation claims in the states of

Kansas and Missouri. Handled claims for several national accounts.

Aggressively handled worker compensation claims for loss control. Initiated

and conducted research to minimize loss exposure. Developed with Human

Resources, strategic employment opportunities for injured employees.

Ascertained knowledge of consulting methods and techniques sufficient to

meet and deal tactfully and persuasively with others to resolve a wide range

of issues, including those which are occasionally controversial and sensitive

in nature, and to maintain harmonious relationships with all parties. Identified

options or alternatives for resolving problems.

Supervisor: Arnold Anderson

Okay to contact this Supervisor: Yes

Yellow Freight Systems

Overland Park, KS United States

11/1995 - 02/1996

Salary: 38,000.00 USD Per Year

Hours per week: 40

Workers Compensation Claims Examiner

Duties, Accomplishments and Related Skills:

Adjusted all phases of workers' compensation claims in a self-insured

organization. Overall responsibility for entire company's staff of over

approximately 20,000 employees covering Michigan, Minnesota, Iowa and

Georgia. Initiated rehabilitation programs for injured employees. Functioned

as a liaison between Human Resources and the injured employee for

placement in to light-duty work. Worked with Personnel to include: planning,

coordinating, advising or to resolve issues and problems by influencing or

persuading individuals who are working toward mutual goals. Developed

strategic work ethic by producing work that involved applying established

criteria, principles, and standard methods to resolve a wide variety of

conventional issues and problems that arise. Determined the most effective

approach to the problem, verified and assessed relevant facts from several

sources, and analyzed and reconciled discrepancies or inconsistencies and

ensured compliance with applicable regulations and guidelines.

Supervisor: Brad Knight

Okay to contact this Supervisor: Yes

AAA Insurance

Kansas City, MO United States

09/1995 - 11/1995

Salary: 38,000.00 USD Per Year

Hours per week: 40

Personal-lines Claims Adjuster

Duties, Accomplishments and Related Skills:

Multi-line claims processing. Specializing in adjustment and subrogation for

Kansas and Missouri. Handled homeowner, automobile, personal liability and

professional liability claims.

Supervisor: Dale Mason

Okay to contact this Supervisor: Yes

ALEXSIS

Des Moines, IA United States

03/1995 - 09/1995

Salary: 30,000.00 USD Per Year

Hours per week: 40

Third-Party Claims Administrator

Duties, Accomplishments and Related Skills:

Processed and adjusted workers' compensation claims for Nebraska and Iowa.

Personally maintained and managed over 55 self-insured corporate accounts.

Collaborated with each company's Human Resources for implementation of

light-duty work opportunities for injured workers.

Supervisor: Jack Baughman

Okay to contact this Supervisor: Yes

New Hampshire Insurance Company

West Des Moines, IA United States

07/1992 - 03/1995

Salary: 30,000.00 USD Per Year

Hours per week: 40

Litigation Claims Adjuster

Duties, Accomplishments and Related Skills:

Commercial-lines claims adjustment for the Midwest Central Region,

covering ten states. Responsibility for adjustment of workers' compensation,

personal injury, general liability, product liability, excess liability,

automobile, property, fire and cargo losses. Also functioned in the capacity of

risk management and self-insured retentions. Processed medical bills and

expenses. Initiated with Personnel, work placement of injured employees

within their scope of limitations.

Supervisor: Tom Nelson

Okay to contact this Supervisor: Yes

Liberty Mutual Insurance Company

West Des Moines, IA United States

01/1991 - 07/1992

Salary: 28,000.00 USD Per Year

Hours per week: 40

Claims Adjuster

Duties, Accomplishments and Related Skills:

Property/casualty/commercial (multi-line) claims handling for the states of

Nebraska and Iowa. Processed medical bills for workers' compensation

claims. Developed with Personnel, work opportunities for injured employees.

Supervisor: Gene Wolf

Okay to contact this Supervisor: Yes

Blue Cross Blue Shield of Iowa

Des Moines, IA United States

08/1986 - 01/1991

Salary: 25,000.00 USD Per Year

Hours per week: 40

Medical Bill Processor

Duties, Accomplishments and Related Skills:

Processed and adjusted physician and hospital bills for the members insured

in Iowa. Processed Medicare claims and third-party insurance claims.

Initiated and trained medical bill processing for Total Health Network of

Iowa.

Supervisor: Brenda Plantz

Okay to contact this Supervisor: Yes

Education: Grand View College Des Moines, IA United States

Some College Coursework Completed

Credits Earned: 30 Semester hours

Major: Finance/Accounting Minor: Actuarial Science

Job Related Training:

* Typing approx. 90 wpm

* Knowledge of IRS mission, functions and organizational structure.

* Execute critical research using IDRS, AIMS, RGS, documents and

transcripts related to the examination process.

* Familiar with ADP handbooks, IRMs, Master Tax Guide, Pub 17 and all

other related tax publications.

* Prepare, code and input data in automated systems such as Carer

Connector, C-Comp, Excel, Word, and Outlook.

* Perform research and investigation of applicants.

* Conducted fingerprinting, processing and Orientation sessions to applicants

and new hires.

* Perform research on multiple suitability issues regarding employment.

* Identify and analyze issues to enhance efficiency and effectiveness of work

operations of a function and/or programs.

* Assist in initiating background investigations on selected applicants for

hire.

* Process background investigations through Eqip and process Everify.

Contact this candidate