*** ****** *****

Irving, TX *****

( C ): 214-***-****

E-mail: acrfno@r.postjobfree.com

RAHUL PATEL

Summary of qualifications

Detailed oriented professional with experience in IT and software testing. Proven to produce results, delivering ahead of timeline. Adept at using both manual and automated testing tools to test for regression, user acceptance and functionality. Liaise with developers and carrier technical managers to document reviews and provide feedback.

Technical Skills

Software Testing, Quality Assurance Testing, software configuration testing and manual testing for mobile devices and applications, UAT

Software bug tracking using JIRA

Preparing Test Plans, Test Scenario, Test Cases, Test Results and Test Summary reports

Windows XP and Windows 7 (configuring and installing), Mac OSX, VMWare configuration

Microsoft Office 2003, 2007 and 2010 (Word, Excel, Access, and PowerPoint), Adobe Acrobat Professional

Familiar with BlackBerry, Android and iOS software, Remedy Ticket System, Peregrine Ticket System, McAfee Enterprise Virus Scan, Norton Antivirus, Symantec Norton Ghost, MS Active Directory, MS Lync, NetMeeting, RSA VPN

Hardware: Laptop/Desktop (HP, IBM, Dell) Laptop (Mac), BlackBerry phone, iPhones, Android devices, Canon printers, HP Printers, PBX, Polycom Video Conference, Cisco Telepresence, KVM switches

Familiar with Novell IPX, ISDN, Frame Relay, PPP setup, VLANS on Cisco Routers and Switches

Education

2002 – Feb 2003 Heald College San Jose, CA

Computer Networking (Cisco Certified Network Associate)

A+ certified, CCNA certification (completed 02/2003)

Professional experience

April 2015 – Present Texas Health Resources Flower Mound, TX

Technical Assistance to Internal Customers via email, phone and in person

Telecom setup and support of Cisco Phones

Troubleshoot problems with Microsoft Windows, Office, Exchange, Active Directory and VPN

Configure, Troubleshoot and repair laptops, desktops, handhelds and other hardware peripherals

Create requests for quotes and ensure corresponding items are delivered

January 2015 – January 2015 Verizon (Tekmark) Irving, TX

Software Tester

Perform testing on the Video Media Server (VMS) and FiOS Mobile application

Execute manual test cases for FiOS Mobile application for iOS and Android devices.

Review requirements for features being tested and update/modify current test cases.

Record all defects in JIRA and provide logs to developer. Provide root cause analysis on all defects reported

Present updates to management daily on defects currently being worked on, provide estimated time to resolution

January 2013 – September 2014 BlackBerry Irving, TX

Software Test Specialist

Familiar with QXDM, MKS Integrity and JIRA. Reported bugs in JIRA and tracked them until resolution.

Responsible for executing manual test cases for sanity, regression, carrier and release testing, UAT

Debug, report and retest issues for problems encountered during testing

Performed carrier testing primarily for Verizon. Testing focused on Visual Voicemail, Browser, VZ Backup Assistant and My Verizon

Review Verizon and AT&T test requirements. Performed AT&T CAT (10776) and VZW CAT

Collaborate with other team members and CTM to resolve issue prior to final bundle release to carrier

Test BlackBerry devices which are Alpha, Beta and In Market

Perform software configuration testing on current In Market devices using BlackBerry tools application, assist with Stability testing with execution of build runs and identify software defects

Train new hires and interns on process and software testing tools used

Contribute to performance appraisal for team members and coaching on current policies and procedures relating to projects

August 2008 – December 2012 BlackBerry Irving, TX

Sr. Desktop Support Specialist

Responsible for leading Desktop Support team on daily tasks and projects. Make sure that projects assigned are completed on schedule

Coaching junior desktop specialists, provide performance reviews

Technical Assistance to Internal Customers via email, phone and Remedy Ticketing System

Telecom setup and support of Cisco Phones

Troubleshoot, Software, Hardware Issues on Windows, Mac and Linux Environments

Maintain and support conference rooms with Polycom VC and Cisco Telepresence.

Troubleshoot problems with Microsoft Windows, Office, Exchange, Active Directory, Blackberry and VPN/RSA

Imaging software deployment using Symantec Ghost Imaging

Configure, Troubleshoot and repair laptops, desktops, handhelds and other hardware peripherals

Involved in project management of hardware refresh for customer service organization and deployment of Ubuntu for R&D. Provide weekly report to Manager and executive team on progress of project

February 2008 – August 2008 Perot Systems Plano, TX

Desktop Support Specialist

Assisted in troubleshooting Alamo/National Rental car handheld systems

Involved in refreshing 5,000 desktops in the U.S. and Canada

January 2006 – December 2007 FDIC Dallas, TX

Desktop Support

Provide telephone, email and/or in person support for software or hardware issues

Configure printers and establish network connections and provide assistance to resolve various printing issues in a LAN/WAN environment

Escalate complex problems to Remote Support Engineering or Field Engineering teams

Track all calls in Remedy ticketing system and make sure tickets are resolved in a timely manner while maintaining customer satisfaction

Update managers and leads and update IVR and message board of any system outages

Install FDIC Windows XP image on new desktops and third party applications

July 2005 – November 2005 Countrywide Home Loans Plano, TX

System Support Analyst II

Support calls in a call center environment relating to Edge software used by branches

Log all calls in Remedy ticketing system

Remotely assist users to update printer drivers, assist with lotus notes and help download mortgage forms, reset user network passwords, ping server, router and switches to check connectivity

Make sure that group tickets are closed in a timely manner and proper resolution is used to resolve issue.

Help install hardware and software applications. Install Microsoft, in-house and third party applications

2003 – July 2005 Pepsico Plano, TX

Customer Service Help Desk Analyst

Attend to calls in a call center environment relating to the FritoLay Handheld used by route sales representatives

Attend to calls in a call center environment relating to FritoLay Handheld

Log call in Peregrine ticket system and assign to appropriate second level team

Troubleshoot hardware and software errors on Handheld

Monitor applications on internal telnet client to ensure orders are being uploaded

Research and problem analysis

Support second level team with additional

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