Customer Service Manager
Resume:
Pauline Hines
Portland, Or *****
OBJECTIVE:
To learn as much as I can in the industry so that I am able to offer the best customer service is my ultimate goal. I have been in the sales-mtg /real-estate/finance and customer service field my whole life. Being able to communicate with all kinds of people is one of my greatest attributes. Communicating with vendors, realtors, banks and clients to help transactions close smoothly by educating them on the process and communicating with them is a key attribute of mine. Helping people is a pleasure to me, whether a customer or a colleague.
EXPERIENCE:
June 2010 – July 2014
Preferred Investment Properties LLC
Owner-Operations Manager Set up of accounts Customer services Applications
Certified renovator
HUD/ Fannie guideline applications
Accounting System Controller Training
Client relations
All field services and maintenances
Hiring vendors and contactors
Bank reporting on foreclosed and REO Properties
Dec 2008 – June 2010
Geneva Financial LLC
Branch Manager/ NW Processing Manager
Placing and pricing loans
Training and Staff support with clients and Lender
Sales meeting/marketing Multiple product knowledge Multiple state guidelines Hiring
Compliance
FHA coordinator/ specialist
Branch book keeping/payroll
Jan 2006---12/5/2008
Morgan Financial Inc
Retail Branch Manager/NW Processing Manager
Placing and pricing loans
Training and Staff support with clients and Lender
Sales meeting/marketing Multiple product knowledge FHA training specialist Multiple state guidelines Hiring
Compliance
Branch book keeping/payroll
Dec 2002 Jan 2006
Aegis Wholesale MTG Corporation
Account Executive/Operations
• Provide customer service for clients
• Multiple product knowledge
• Several different automated systems/operation systems
• Training and support to inside staff /clients as well as product
Presentations and sales meetings
• Multi-tasking
• Assisting Underwriting
FHA training
Funding assistance
Scratch and dent reports. Compliance and back end reports
~Personally responsible for funding between 20-65 million a month
August 2000 -Dec 2002
Morgan Financial, Inc.
Processing Coordinator/Loan Officer/ Retail Branch Manager
• FHA and Sub Prime processing specialist/ training
• Trouble shooting with clients and loan officers
• Suggested new programs that increased production in the Portland office.
• Do placing of file to fit programs and lender profiles.
• Worked multiple line phones.
• Compliance checks out on closed loans.
EDUCATION:
• Completed twelve years of schooling
• Many sales training classes
• Bookkeeping Class
• FHA underwriting training class November 2001
• Loan origination class and test July 2002,2004,2006,2008,2010
• HUD endorsed FRA underwriting March 2004
Multiple state education requirements and proctored tests, licenses in 11 states Continued Education on federal and individual state required courses to maintain my Licenses.
Home Renovations and property maintenance classes we needed for my last occupation.
There have been many different training classes over the years. My licenses have expired but I
could renew them if needed.
INTERESTS:
I coach Little League softball and spend time coaching fast pitch softball pitchers on the pitching. Sports are a high interest in my life and always have been. I have been coaching for 16 yrs. Having five children; with all of them being involved in sports is a joy to me. We as a family are very outdoor types of people. They are my main interest outside of work.
BUISNESS REFERENCE:
Aaron VanTrojen Vickie Hunter Jeannie Benson Morgan Smith
Geneva Financial Stearns DE Stewart Title MBank
480-***-**** 503-***-**** 503-***-**** 503-***-****
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