Dorothy M. Feltner

**** *** ****** **, ***** Joseph, MI 49085, 606-***-****, acrfjq@r.postjobfree.com Professional Profile

Community-minded, systems thinking, sustainability coordinator that learns and adapts quickly. Education

M.S. Sustainable Management

(Sept 2013 - May 2016)

University of Wisconsin – Superior, Superior, WI

Business courses with a triple bottom line focus.

B.S. Physical Geography

(Aug 2008 - Dec. 2012)

Northern Michigan University, Marquette, MI

Minor: Anthropology, GPA: 3.75

Work Experience

Customer Service Representative Creditor

Axcess Financial, Benton Harbor, MI (June 2015-Present)

• Loan Servicing: Assist customers with the short term loan process from application to pay-off including conveying to customers out minimum requirements for borrowing, obtaining proper documentation of those minimum requirements, educating customers upon approval or denial of their next steps, explaining to customers the details of their loan contracts, reminding customers of their appointments to pay, creating amendments to credit agreements, collecting payments or making collection calls for delinquent or defaulted loans.

• Administrative Processes: Collecting and organization proper documentation as aligned with company and legal requirements, maintaining compliance with federal and state laws as well as company specific policies, data entry and maintenance, file creation and maintenance, handling sensitive and personally identifiable information properly, check and cash handling.

• Marketing: Obtaining new customers and reaching inactive customers through flyers, signage, promoting customer referral programs, and calling inactive customers that have used our services in the past.

Community Development Coordinator (Americorps VISTA) Lotts Creek Community School, Hazard, KY (May 2014 – May 2015)

• Capacity Building & Sustainability: improved efficiency through integrating processes with technology, created an Access database, excel files and a mailing list for the Garden Program, reduced work time spent contacting people from two weeks to one day, leveraged in kind donations, investigated and analyzed organizational functions and structure to make recommendations towards sustainability, efficiency, and increased capacity, aided in implementation of approved improvement recommendations.

• Program Management: Facilitated gardening classes for 30 participants, taught two gardening classes of 15 participants, developed and managed six volunteers, evaluated and reconfigured program methods as needed to match funder expectations, ordered needed materials.

• Grants: Researched grant opportunities, wrote/co-wrote six grants, received three grants totaling

$25000, wrote letters of support, assisted with and wrote grant reports.

• Partnerships & Stakeholders: Developed and maintained six community partnerships, recruited and engaged 30 families/community sites, performed site visits to assess needs and assist with installation.

•Market Garden Management: Began food forest development, facilitated work processes, organized volunteers, materials, and equipment, developed marketing materials, brand and sales strategies, planted and harvested annual and perennial crops, utilized companion planting and permaculture principles.

• Communications & Outreach: Developed outreach strategy and materials, created postcards, created and managed social media accounts, and wrote a brochure for the gardening program, conducted outreach through attending an average of five meetings or gatherings in the local community per a month. Dorothy M. Feltner

2450 Bay Pointe Dr, Saint Joseph, MI 49085, 606-***-****, acrfjq@r.postjobfree.com Work Experience (Continued)

Sushi Chef

Zen House, Duluth, MN (June 2013 - May 2014)

• Managed the sushi bar and serve customers

•Trained one sushi chef

•Facilitated and taught two four-person sushi classes

•Co-edited our menu seasonally and developed new menu items Skills Community Involvement

Computer: Microsoft: Intermediate use of Excel,

Beginner use of Access, Advanced use of

PowerPoint, Advanced use of Word. Geographic

Information Systems: Beginner use of ESRI.

Survey Development: Intermediate use of

Qualtrics. Miscellaneous: Zotero, Google Drive,

Connections

Writing & Editing: Research reports, grant

proposals & reports, peer review, blogging, social media, presentations

Research: Experiment, survey, and interview

design focused on food systems and social

enterprise, organizational sustainability audits

Interpersonal: Customer service, phone

etiquette, cash handling, cultural sensitivity, case management, stakeholder management,

community organizing, training others

InVision Hazard Member: Hazard, KY (July

2014-current) Revitalizing downtown Hazard, KY

through helping with event planning, sharing

resources such as grants and webinars, and taking

inventory of the assets of the city.

Archaeology Volunteer: Marquette, MI

(September 2011- August 2012) Assisted with

excavation at local dig for the Marquette

Historical Society and aided the Northern

Michigan University Archaeology Labs with

artifact identification and cataloging.

Food Hub Volunteer: Marquette, MI (February

2013- May 2013) Attend Education & Access

meetings for the U.P. Food exchange and help

build community interest and investment

surrounding local food and the food hub project.

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