LISA CHRISTENSEN

773-***-****

acrf7k@r.postjobfree.com

A consistent, top-performing technical solution specialist /engagement manager in the Cloud/Unified Communications/Contact Center/Data arenas. Extensive experience in managed services with profit and loss responsibilities. Infrastructure engineering-certified within ILEC/CLEC/IXC & OEM environments. Ability to bridge gaps between internal department/divisions and external customers/consultants/channel-business partner/VAR.

STRENGTHS

Managing Profit & Loss (Revenue Acquisition & Growth)

Introducing & Implementing Next Generation Technology Offerings To Market

Strategic Account Management

Project Management

CPE Sales (CAPEX & OPEX)

Maintenance Renewals

Contract Management

Scope/Statement of Work (SOW) Development/Implementation

Contract Negotiation & Business Case Development

Client Relations At Executive/C-Levels

Network Design – Public & Private Sector Customers

MPLS/GIG-ETHERNET/SONET Data Ports (MRC’s)

Cloud-Based Services

Managed Services / Hosting / Data Center Solutions

Unified Communications (UC) & Time Division Multiplexing (TDM)

Contact Center (CC)

MICTA/QUILT/GSA/OGS Master Agreement Development & Utilization

RFP/RFI Proposals

Forecast/Funnel CRM Accuracy (Salesforce)

Microsoft Office Suite (Excel/Word/PowerPoint)

Visio

Presentation (C-Level/Certified)

Market Analysis/ROI/TCO

Proposal Development / RFP/RFI/RFQ

Channel & Business Partner Management

TECHNOLOGY FOCUS

Unified Communications (UC)

Unified Communication Collaboration (UCC)

Contact Center (CC)

VOIP / IP / SIP

MPLS / Frame Relay / ATM

Ethernet

SONET / DWDM

Cloud / Hosted Solutions

Managed Services

Dark Fiber

Mobile Integration (4G / CDMA / LTE) Wireless Devices & Data Services

Fixed Wireless (DAS)

WiFi Networks (Sales/Management/Implementation – Access Points)

TDM

Network Infrastructure (LAN/WAN Ports/Hardware/Maintenance Agreements)

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Christensen Resume

PROFESSIONAL EXPERIENCE

AVAYA

2013 – Present

Client Business Manager / Engagement Manager - Managed Services

Technology Environment: Enterprise & Public Sector

Emphasis on providing direction and contract management in the planning, management, implementation and growth of infrastructure solutions for mission-critical environments. Heavy profit and loss responsibilities. Customer base includes top “Fortune” accounts. ITIL delivery model.

Major Accomplishments:

Division liaison between end-customer/multiple sales channels (direct/channel/business partner).

Manage commercial & contractual deliverables (C-Level)

Increase Revenue / Position custom value and upsell opportunities.

Implement and manage ongoing custom contract/billing requirements and maximize growth opportunities.

FRONTIER COMMUNICATIONS

2011 – 2013

Regional Account Consultant – Custom Wifi / Wireless Data Solutions

Sales Technology Environment: SMB/Enterprise/Public Sector

Major Accomplishments:

• Develop and deliver “go-to-market” strategy/technical direction/implementation of “Managed Wireless Networks”

•Demonstrate and position value via C-Level presentations

•Engage and interact with customers/decision makers at C-Level to close sales

•Key clients include municipalities/universities/healthcare providers/private sector

•Manage cost and solution development processes

•Develop/manage key relationships organization (engineering/project management/business partners/etc.)

SPRINT

2009 – 2011

Wireless Data Applications Business Development Manager - Specialty Consultant

Sales Technology Environment: SMB/Enterprise/Public Sector

Major Accomplishments:

•Develop technical solutions utilizing 4G technology in overlay sales position

•Revenue acquisition through sales to new and existing customers

•Instrumental in educating, selling, and implementing new 4G/WiMax technology solutions

•Introduce "Mobile Integrated IP" solutions to enterprise level accounts

•Introduce "Fixed Wireless" data options to enterprise level accounts

QWEST COMMUNICATIONS

2007 – 2009

Major Account Manager

Sales Technology Environment: Government & Education Vertical

Major accomplishments:

•Consistently ranked top regional performer in both NRC/MRC product sets

•Increased revenue growth in Central Region

•Mentor co-workers in product / sales methodology

•Develop departmental templates / presentation of new sales and maintenance contracts.

•Enterprise-class strategic sales experience selling to C-Level professionals

•Manage long-sales cycle in solutions-based sales environment

•Built credibility, established rapport, and maintained communication at multiple levels

•Manage cost, schedule, and performance of project components

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Christensen Resume

AT&T

1998 – 2006

Technical Sales Engineer/ Local Network Account Executive /Technical Consultant

Sales Technology Environment: Government / Education / Healthcare Verticals

Major Accomplishments:

•Key contributor in developing process/procedures to increase revenue

•Successfully work within multiple company/merger environment (TCG/AT&T/SBC)

•Consistent member of 100% Club

•Develop and executed turn-key custom client service solutions

•Develop Statements of Work and contracts to secure new and follow-on work

•Develop business case to justify project financial and technical parameters

•Direct coordination / implementation of third party vendor activity

EDUCATION

Purdue University Calumet

CERTIFICATIONS / PROFESSIONAL TRAINING

•Avaya Unified Communications

•Avaya Contact Center

•Avaya IP Office

•Situational Negotiation – Bay Group International

•Strategic Account Management Skills – ProAct Business Development, Inc.

•Digital Technology – Telcordia

•Wide Area Networking – Global Knowledge Network

•Professional Selling Skills - Achieve Global, Inc

•CCNA/CCDA – Intense School Training, Inc.

•AT&T IP / Data Networking Certified

•SONET Architecture & Rings – Telcordia

•Siemens/ROLM PBX – 8000/9000/9751 (Contact Center / ACD/Voicemail/Auto-Attendant)

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