**** ******* ***. *********, ** *****

615-***-****

Email: acrf6z@r.postjobfree.com

DIANE RAWLS

OBJECTIVE DDST:

I am seeking a position that will provide an opportunity for career advancement and professional growth.

FUNCTIONAL SUMMARY

Clerical Skills, Excellent Organizational Skills, Computer Management, Windows, Word, Excel, Outlook, Customer Service

EMPLOYMENT

2005 - Present

Systems & Methods Inc, Nashville, TN

Customer Service Representative

Provide superior customer service to presents regarding child support cases.

Update caller information on the Tennessee Child Support System.

Respond to inquiries relating to payments.

Maintain files with record of responses and activities.

Adhere to quality standards and security procedures for each caller.

*Please note that the contract for Tennessee Centralized Child Support has also been held by Tier Technologies, Inc. and Informatix, Inc. since 2005.

2001-2005 Sears Department Stores, Nashville, TN

Lead Consultant

Exceed sale, credit and miscellaneous income goals.

Maintain the sales floor in assigned departments including floor recovery and replenishment.

Supervise 8 associates ensuring sales performance standards are met.

Optimize and other miscellaneous income opportunities and ensure

Performance standards within the department.

Handle and resolve escalated customer issues.

1996-2001 Nortel Networks, Nashville, TN

Material Handler/Software Tech Assistant

Working with management system.

Programming and assigning security.

Downloaded software from respective services.

Software lab production technician

Processed customer returns

Received and checked stock

1988-1996 Sizes Unlimited Nashville, TN

Assistant Manager

Reported all sales daily.

Inventory control and customer relations.

Hiring personal and scheduling of employees

Trained interim employees

EDUCATION

1980-1984 Tennessee State University, Nashville, TN

BS, Fashion Merchandising

REFERENCES

Available upon request.

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