Zanga Frankfort

**** ***** ****** *****, ****** Trail, North Carolina 28079 ~ acrf3o@r.postjobfree.com ~ 704-***-****

Experienced manager with Hospitality, Tourism, and Retail Industry experience that span from restaurant, hotel, big-box grocery, and retail. With a proven track record of increased sales, and profit increase for the past three years, not to mention the experience, skills and knowledge gained from working in different management position. Very much sales driven, customers oriented, and image focused.

Experience Highlights Management and Operations

Hired and trained staff

Conducted all training classes

Processed paperwork for payroll and banking

Managed accounts receivable and accounts payable

Helped with renovations of older stores

Assisted with new store opening

Filled in when managers were on vacation

Skills and Certifications

Intown Suites Certified Manager Trainer

Marriott Certified Manager Trainer, Accounts Payable and Accounts Receivable

Specialized Software: Intown Suites Management Program, PBX Switchboard, Bank of America Account

Management Software, Marriott Reservation Software

Highest Net Profit Dollars in the District 2011, 2012

Highest Gross Profit Percent in the District 2011, 2012

Highest Gross Profit in the District 2011

Highest Sales Dollars in the District 2011

Languages Fluent in English and Creole

Employment History General Manager August 2014 – present

Staples Inc. Columbia, South Carolina

Store Manager March 2010 – August 2014

Variety Wholesalers Inc. Charlotte, North Carolina

Assistant Manager December 2006 – April 2010

CVS/Pharmacy Charlotte, North Carolina

Service Center Manager September 2003 – December 2006

Valvoline Grand Rapid, Michigan

Assistant Manager November 2000 – May 2003

Aldi Foods Inc. Dearborn Heights, Michigan

Location Manager June 1999 – November 2000

Budget Car and Truck Rental Charlotte, North Carolina

District Manager June 1997 – June 1999

Intown Suites Management Inc. Charlotte, North Carolina

Education Master Degree – December 2015

International Business

Strayer University Charlotte, North Carolina

Bachelor of Science – March 2012

Business Administration Concentration: Hospitality and Tourism Management

Strayer University Charlotte, North Carolina

Associate of Applied Science – May 1993

Hotel Technology Concentration: Hospitality and Tourism Management

The State University of New York at Cobleskill

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