LEO GONZALEZ, JR.

***** *** ****** **** ****, Houston, Texas 77044

Phone: 281-***-**** • Email: acrezn@r.postjobfree.com

SUMMARY

A solutions-focused technical and network support specialist with 20 years experience providing end-user support and solutions in high demand work environments. Proven ability to efficiently diagnose and resolve complex customer issues. An independent and results-driven professional, proficient in a number of operating systems and applications. A solid reputation for professionalism, responsiveness, and communication skills.

TECHNOLOGY

Systems and Servers:

Windows 9x/NT/2000/XP/Vista/7, Windows Server 2000/2003, SQL Server 2005, Active Directory, Lotus Domino 4.x-8.x, Blackberry Enterprise Server, SMS, IIS, Small Business Server, SCADA, HMI

Software:

ARIES, WellView, Petra, Spotfire, Kingdom 8.7, Geographix2012, CIDA, JewelSuite 2012, ArcGIS, Wonderware, MS Office 2003,2007, 2013 & Office 365, Lotus Notes 4.x - 8.x (email and databases), Adobe Suite, Altiris Ticketing System, Commvault, PC Anywhere, McAfee and Symantec AV, Ghost, Citrix, Remote Desktop, RAS/VPN Configuration, TCP/IP, NetBEUI, DHCP, ARCServe, Lotus Script, Formula, AutoCAD, Rebis 3D, file management & disk optimization utilities

Hardware:

PCs, laptops, printers, scanners, and servers, Blackberry & iPhone, Polycom video conferencing, SCSI devices, DLT backup, network cabling, routers and switches

EXPERIENCE

Forest Oil/Sabine Oil, Houston, Texas • February 2012 to June 2015 • Network Support Specialist

Support/maintain a variety of local domain servers for Southern Business Unit; Windows 2000, 2003, & 2008.

Support/Maintain ComVault backup server for Houston site.

Support/Maintain Spectralogic tape library for Houston site.

Support/Maintain NetApps filer running Windows data for Southern Business Unit.

Support and maintained majority of servers; including Active Directory, Application servers, VoIP Networking, Call Managers (4.1 & 6.0) and voicemail Unity System.

Support all citrix servers with multiple applications on site and remotely.

Maintain/Support all equipments (PC, laptops, printers, etc…) in the Houston office.

Manage all wireliess devices for Southern business unit in Houston.

Support/Maintain corporate OS images for workstation and servers.

Deploy/Support/Maintain applications for all Southern Business unit computers.

Monitor, log and track all phases of help desk support.

Advise users by interpreting problems.

Install and support ARIES, WellView, Petra, Spotfire, Kingdom 8.7, Geographix 2012, CIDA, and JewelSuite 2012.

Active directory management, NTFS security, disk quota management.

Install/configure/troubleshoot/maintain Citrix XenApp.

Provided training of custom applications to new users and documenting of policies and procedures.

Served as the primary point of contact for ARIES, Wellview, Petra and all Forest applications ensuring resolution of technical issues.

City of Houston, Houston, Texas • July 2011 to February 2012 • Hardware Technician II

Installed, configured and maintained industrial control systems used to monitor wastewater treatment processes in the Public Works Department.

Assisted control engineers with programming of PLC’s, drives, and panel view screens; conducted field installation and start-up.

Programmed PLC’s, including configuration of digital and analog I/O on Modicon and Siemens PLC’s.

Performed SCADA and HMI planning, configuration and programming, including RSView32 and Wonderware.

Effectively diagnosed and solved problems with controls from PLC to component level.

Educated journeymen on automation programs at equipment setup and start-up.

PCBytes, LLC, Houston, Texas • January 2011 to July 2011 • Computer Systems Engineer / Lotus Notes Developer

Provided technical hardware and software support for end-users running Windows XP/Vista/7, MS Office, various AV and utility software.

Installed and configured desktop computers, notebooks, servers and printers; resolved hardware, software, and network problems for numerous small businesses.

Set up and maintained user accounts through Active Directory and Exchange Server 2000.

Created mailboxes using Exchange Management Console.

Configured mobile devices to access network resources such as Microsoft Exchange.

Verified installation of equipment and resolved issues with hardware installation, software, and networking for independently owned restaurant franchises.

Provided Lotus Notes database support and maintenance at Sterling Chemicals.

Sterling Chemicals, Texas City, Texas • November 1996 to January 2011 • Computer Systems Engineer / Lotus Notes Developer / Engineering Support

Worked with project managers, corporate executives, and other users to design, develop, and enhance various business, engineering, and project tracking systems.

Provided technical support to engineers, project managers, designers, and executives.

Configured and maintained BlackBerry Enterprise Server.

Configured Dell, Compaq/HP, and IBM desktop, notebook, server and printer hardware.

Resolved client hardware/software problems; managed helpdesk tickets using Altiris.

Installed, configured, and maintained TaxStream SQL Server-based application software on enterprise Windows application servers at corporate office.

Installed, configured, upgraded, and troubleshot Windows XP and 7, MS Office, Adobe Suite, Lotus Notes R4-R8, JD Edwards ERP, TrendMicro and McAfee AV, Altiris, Ghost imaging, other third party and proprietary software applications.

Created and managed user and group profiles along with logon scripts, and time and access restrictions in Active Directory and Novell NetWare.

Created, maintained, and deleted Lotus Notes R4-R8 user profiles, groups, and databases within the Public Address Book.

Enabled Lotus Notes applications and configured security using roles, sections, groups, access control lists, and form formulas.

Managed internal/SMTP Internet mail for Lotus Notes administration on five servers.

CERTIFICATIONS

Microsoft Certified Professional

Implementing and Supporting NT 4.0 Workstation

Certified Lotus Specialist

Maintaining Domino R5 Servers and Users

EDUCATION

University of Houston Clear Lake - Houston, Texas • Graduation December 2015

B.S. in Computer Information Systems

San Jacinto College - Houston, Texas • 2001 to 2005

Completed core curriculum coursework

Microcomputer Technology Institute - Friendswood, Texas • 1995 to 1997

Associate of Occupational Studies, Computer Systems Occupational Technology

MILITARY

Honorable Discharge, United States Army, Fort Ord, California • 1985 to 1988

E4-Combat Engineer, 13th Engineers Battalion, 7th Infantry Division

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