PROFESSIONAL OBJECTIVE

Seeking IT System support position in a company that provides opportunities to make a contribution to organizational goals through continuous professional development.

QUALIFICATIONS PROFILE

HP Server Certified

Banking and medical application support

Design & installation of computer networks

Deal with ongoing IT issues on personal computers& Servers

Windows 2003 /2008 Server, Win XP, Vista and win7

Microsoft Office, include Excel, Word, PowerPoint, Outlook and other programs

IT Strategy, Design, Business development and Plans.

Install, configure, and maintain OSX, Windows, and Linux based systems

Team Work

Innovative IT Initiatives

Project management and Life Cycle

TCP/IP Network (LAN, WLAN, VPN)

Tools: Solar wind, DMWARE

Ticketing System: Connect Wise,Track-IT, Ninjato,Remedy,HelpStar,Cherwell

PROFESSIONAL EXPERIENCE

08/2014 –Present

Mattress Firm (www.mattressfirm.com)

Full Time IT System Support L2

Offered level 2 application and system support to 2000 +Retail stores in US market include :

Configure Fortinet, Cisco Maraki routers and end users support

Troubleshooting HP and Xerox printers

Imaging servers,Active directory users and group policy management

Use SQL 2008 to build a 2000+Citrix Store Database in Azure Virtual terminals with configuration to make it work under Microsoft Dynamic AX 2012 (Retail POS )

Responded inbound E-Mails immediately and investigated tickets via Help Star 2010 SQL Service Desk ticketing system,25-35 tickets daily,A side from projects as per our minimum requirement

Implemented Microsoft Dynamic AX retail POS to convert 600 stores from IBM I series AS400 in the acquisition project

Do the server maintenance installation MS server and replace the faulty hardware

02/2014 – 08/2014

Go IT Service (www.goitservices.com)

Full-time IT Support

Migrate the end users computers and make final inventory for Fort Bend Schools and Admin district FBISD

Provide Help Desk Support for Windows 7, XP Pro, MS Office 2007, 2010.

Desktop Deployment Imaging - Win7 AIK

Doing the maintenance for HP & Apple desktop & Laptop computers

Install, configure and troubleshoot computers, computer related peripheral hardware, software and network connectivity.

Resolving operating system issues

Optimizing, updating, uninstalling, and/or reinstalling software

PC/Laptop & Mobile devices management and support

Remote site support of applications, systems and wireless and wired connectivity

Familiarity with troubleshooting networking equipment and TCP/IP.

Windows print server configuration and Active Directory domain access support

Enforce IT and IS computer systems policies; specifically, security policies

Provide end user training on system logins, printing, acceptable use policies, etc

11/2013 – 02/2014

Support.com Inc (Comcast)

11/2013 – 02/2014

Contract IT RSTU “IT Remote Desktop Services Tech.

Hardware support and troubleshooting

Application troubleshooting, ability to escalate to IS when necessary

Citrix published applications and desktops support

Windows OS computer support

Apple OS computer support

Able to work alone with minimal supervision

Work on various on-going technology projects as assigned.

Proactively provide service that meets or exceeds customer expectations and service levels.

Maintain and update Help Desk procedures and IT systems documentation to keep current.

Be present and visible at the Help Desk and available to users requiring technical assistance.

Respond to questions from callers and walk-ins; remotely assist staff with technology problems

Seven Seas Computer (LLC)www.sscomp.ae

May 2007 – Nov 2013

Full time IT System Engineer Team Lead support works in Dubai municipality and Arab Bank PLC

Give a Solutions for banking application troubleshooting and support such as (IBM I series –AS400ver. 5.4,6.1 -AFS,citrix panorama,Ultimus,Cold System,Eximbills,Archiving mail system, ATM Crystal Report, Safe Watch, Cashier System, Sig Cap, Hyperion;

Meeting with clients to determine requirements;

Working with clients to define the scope of a project;

Planning timescales and the resources needed;

Clarifying a client's system specifications, understanding their work practices and the nature of their business;

Liaising with staff at all levels of a client organization;

Defining software, hardware and network requirements;

Analyzing IT requirements within companies and giving independent and objective advice on the use of IT;

Developing agreed solutions and implementing new systems;

Presenting solutions in written or oral reports;

Helping clients with change-management activities;

Purchasing systems where appropriate;

Designing, testing, installing and monitoring new systems;

Preparing documentation and presenting progress reports to customers;

Organizing training for users and other consultants;

Identifying potential clients and building and maintaining contacts.

Kellogg, Brown & Root Inc. / Halliburtonwww.halliburton.com

Apr2003 – May2007

Full-time IT Senior Tech / KBR CENTCOM/ MEO-J, IT/ COMMO Office

Full Time IT Support for Cap Rock Communication Systems (IBM), v sat(installation, services), and I.T support

Programmer Tech. for Motorola CommunicationSystems.GP340 radio handheld, base station and repeaters -installation and services;

Remote sites support for laptop, desktop, Servers (HW&SW);

Assembling, installing and maintaining computers;

TCP/IP networking;

Provide troubleshooting and general computer support for Helpdesk and networking;

Provided PC support; Install and configure new software; add, change, and remove client accounts;

Setup email for Microsoft Outlook and schedule accounts. Verify data access requests for approval;

Troubleshoot and correct system problems. Identify source of hardware and software problems;

Installed and configure wireless bridges/Access points;

Monitored and troubleshoot Network systems by solar wind tools.

General Systems Company (GSC)

Nov 2000 – Mar 2003

Full Time IT Support (Artificial Intelligence Group)

Develop Microsoft platform solutions and client support for communications systems and major projects. Interface with clients to clarify and develop their business challenges. Analyze, and research Microsoft Infrastructure solutions for clients including network planning, operations network hardware and software evaluations, testing, and problem resolution;

Design many computer networks (WAN, LAN, &WIRELESS) in a deferent Iraqi state (UR Company, Al-Nasrea Site, Ministry of Industry and Mineral…south electric station control Basra etc);

Programming Antivirus Software designs & communications system;

Research in “Design and Implementation Of anti-web Browser Hijacking Program.”

EDUCATION

Bachelor of Science, Computer Science, 1999 Baghdad

Completed courses in artificial intelligence, computer communications and networks, database management, software

Engineering, system analysis and design, numerical analysis, computer architecture & principles of psychology.

High School Diploma, 1994

Ma'amoon High School

REFERENCES

Roberto Gomez

Supervisor Mattress Firm 5815 Gulf Freeway Houston,Tx 77023

Contact # 832-***-****

Iyad Kayyali

IT Manager Go IT

10190 Katy Freeway Ste 500Houston Tx 77043

713-***-****

James W Napier,

Senior Field Service, Cameron

4901 W Sam Houston Pkwy Houston, TX 77041713-***-****

Houston, TX, Cell: 832-***-****

Anthony Hall,

Senior IT communication Tech,, San Antonio, TX, Cell: 254-***-****

Afghanistan Cell: 937********, 937********

RakishAgrwal,

GM Enterprise Service, Seven Seas Computer

UAE-Dubai, Cell: 009**-**-*******

Contact this candidate