LA DAWN LANGFORD

* ******* **, ******* **

617-***-**** acreni@r.postjobfree.com

Experience

Customer Care Representative

**-** – Present

Gem Plumbing and Heating Lincoln Lincoln RI

Handle customer inquiries both telephone and by email

Manage and resolve customer complaints as well as completing compliant procedure and documentation

Research required information using available resources

Enter new customer information into system

Update existing customer information

Provide customers with product and service information

Route calls to appropriate resource

Document all call information according to standard operating procedures

Complete call logs

Identify and escalate priority issues

Process orders, forms and applications

Clerk 09-13-10-13

EOHHS- Electronic Document Management Center Middleboro, MA

Receive and distribute incoming mail, messages and packages

Operate standard office equipment

Customer Service Representative

04-11 – 07/13

Empire Auto Parts 61 Robert Treat Paine Dr. Taunton Ma

Receive and process large volume of sales support requests by telephone, fax or email.

Resolve product support problems and answer questions about products offered.

Make outbound calls to update customers on the status of orders.

Obtaining and/or verifying account information, tracking and updating contacts.

Other office duties as needed i.e. filing, faxing, copying etc.

*More Upon Request*

Skills

Multi-Tasking Detail Orientated Crisis Management. Punctual Independent Call Center Knowledge

Attentive Ambitious Active Listener Optimistic Organized Siebel Knowledge Computer Efficient. Proficient Adaptive Leadership

Education

Cohasset High School

2005 High School Diploma

Newbury College

2005-2006 Hotel Restaurant: Major; Business Management: Minor

References

Upon Request

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