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Customer Service Sales

Location:
Saint Petersburg, FL
Posted:
August 25, 2015

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Resume:

Jay N. Sasserath, Ph. D.

**** ******** ****** **

St. Petersburg, FL 33703

(T) 727-***-****

acrek8@r.postjobfree.com

https://www.linkedin.com/in/jaysasserath

SUMMARY: More than 26 years of increasing technical management experience, most recently focusing on starting and growing new technology companies. Continually exceeded goals through team oriented management of: Engineering, Research & Development, Strategic & Tactical Marketing, Sales, Customer Service and Operations. Proven track record of driving growth of businesses on a worldwide basis through the introduction of new products, focusing of technical resources to address strategically important issues, and leading new account penetration at key customers.

PROFESSIONAL EXPERIENCE

Intelligent Associates Inc., St. Petersburg, FL, (2015-Present) Vice President of Sales (April 2015-Present)

April 2015-Present, Tampa/St. Petersburg, Florida Area

Helped start up woman and minority owned small business that provides technology consulting, sales, and distribution for thin film processing technology companies.

Identified new business opportunities that provided initial bookings and revenue within 2 weeks of start up.

Closed first significant international order, providing new technology and capabilities to a university researcher within 6 weeks of starting business.

Defined served market areas and product roadmap that will be used to develop new products for future revenue growth.

Intelligent Micro Patterning LLC, St. Petersburg, FL, (2001-2015) Chief Executive Officer (May 2001-May 2015)

Founded global high technology capital equipment manufacturer with annual sales of over

$2.0MM.

Responsible for all aspects of company. Led marketing, product development, engineering, sales and product applications to ensure successful new product developments resulted in positive financial returns.

Created new market niche by launching IMP as first company to provide bench top maskless lithography systems to universities and corporate R&D centers.

Grew 2 person start up into 10 person global company with annual bookings and revenues of over $2.0MM.

Obtained multiple system sales at many customers, including Intel, Hewlett Packard, India Institute of Technology Kanpur, and CMC Microsystems Canada. Labtec Sales Partners LLC, St. Petersburg, FL, (2010-2015) Managing Member of the LLC (March 2010-May 2015)

Founded sales and distribution company for synergistic thin film processing systems sold to R&D and small scale production customers.

Grew company from nothing to over $8.0MM in annual bookings for all principals.

Sales representatives numbered over 50 salespeople and were located in N. America, Europe, and Asia.

Provided N. American parts and customer service support for non-US principals.

Responsible for managing all aspects of customer installations, onsite support and after sales service activities.

UNAXIS USA Inc. (formerly Plasma-Therm Inc.), St. Petersburg, FL, (1997-2001) Vice President & Business Unit Director (March 1999-May 2001)

Responsible for global P&L for compound semiconductor and microelectromechanical devices (MEMS) business units, representing over $90MM annual revenue.

Led and directed engineering, marketing, new product development, applications support, and inside sales for business units in US, France, Switzerland, and Germany.

Introduced three new products, resulting in over $20MM bookings.

Penetrated four new major global accounts, resulting in over $10MM revenue and significant long-term potential for further growth.

Grew top line revenue of business units from <15% to >40% of divisional revenue, while improving gross margins by more than 10%.

Vice President, Strategic Marketing (January 1997-February 1999)

Introduced and expanded strategic and tactical marketing department.

Authored initial strategic plans for photomask, thin film head, compound semiconductor, and MEMS market segments. Created technology roadmaps for each market segment to provide corporate strategic focus and communicate development activities to customers.

Led investor relations program for publicly traded company (NASDAQ: PTIS). MATERIALS RESEARCH CORPORATION (Sony Corporation), Orangeburg, NY, (1990- 1996)

Director of Engineering & Technology (February 1996-December 1996)

Successfully led department in continuous improvement activities for two new flagship products resulting in $14MM incremental sales.

Developed international engineering standards and workmanship guidelines to: improve efficiencies, accelerate time to market, exceed market requirements, and achieve cost savings at initial design stage.

Developed implementation strategy for CAD and 3D modeling throughout engineering group, utilizing ComputerVision platform.

Led technical support for Asian customer base. Customers included Sony, Hyundai, and Sanyo.

Director of Marketing (January 1994-January 1996)

Directed product marketing group to exceed financial goals in 1994, resulting in the division being profitable for the first time in 4 years.

Surpassed 1995 financial goals by 230%, setting new divisional records in both profit and revenue. These were achieved by focusing resources to develop new products.

Divisional representative at senior management customer meetings to close high volume orders within global client base. Resulted in multiple system orders from international divisions of Philips, SGS-Thomson, and Intel and secured new business with Hewlett Packard Corporation, representing global annual sales of over $20MM.

Wrote and implemented initial divisional five year strategic plan calling for aggressive growth.

Developed reliability engineering group to ensure accurate field information was fed back to product engineering for improved product performance. Director of Applications Engineering and Laboratories (December 1991-December 1993)

Managed customer service and sales support engineering groups for all production products.

Collaborated with other customer service groups to dramatically increase corporate position on industry customer satisfaction survey from second lowest position in industry to Top Ten status.

Manager of Etch Applications Engineering and Laboratory (August 1990-November 1991)

Managed customer service and sales support engineering groups for etch product line.

Provided manufacturing engineering support to research and development groups, ensuring that robust design criteria were met with new products. OTHER EXPERIENCE

Manager, Process Engineering. Hypres Incorporated, Elmsford, NY (1989-1990) Project Engineer, Standard Microsystems Corporation, Hauppauge, NY (1985-1989) Development Engineer, General Electric Corporation, Plastics Division, Pittsfield, MA (1984)

Several patents issued for unique plastic blends. Summer Project Engineer, Proctor & Gamble, Paper Products Division, Mehoopany, PA

(1983)

EDUCATION

SUNY Stony Brook, Stony Brook, NY, Ph. D. Materials Science, 1990 MS Materials Science, 1987

Rensselaer Polytechnic Institute, Troy, NY, BS Chemical Engineering, 1984 PERSONAL

Happily married, with two children-ages 22 and 20. Excellent Health.

References available on request.



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