GIL R. CRESPO

***** ** ** ****** #***

Sunrise, FL 33323

954-***-****

CAREER SUMMARY

Bi-lingual, energetic, team-player with over 20 years of experience handling customer service operations for time sensitive material. Specializes in and planning/preparing to meet and surpass customer’s objectives. Dedicated to obtaining and retaining customers. An innovative self-starter that assumes leadership, launches contracts and negotiates with customers & vendors, utilizing the art of persuasion to navigate through obstacles and concerns to “close the deal”

CAREER EXPERIENCE

Triple T Transport – Plantation, FL 07/2014 to 08/2015

Transportation Coordinator

Responsible for securing and verifying proper freight from customers.

Negotiate rates with freight companies for probability.

Track all shipments and report status to customer on a daily basis.

Receive final proof of delivery and submit for payment.

Follow up on rejected invoices from customer.

Order and maintain office supplies.

Trane Company – Miramar, FL 01/2009 to 07/2014

Resource Coordinator

Responsible for planning, coordinating, controlling and directing activities of resources for all projects and scheduled maintenance.

Also responsible for customer interaction, communicating with the field technician supervisors and coordinating jobs with Project Managers.

Schedule personnel, order materials, sub-contractors and equipment based on project needs, skill sets, and availability.

Process weekly payroll for 17 technicians. Generate and interpret various assigned reports. Complete work orders and submit for billing.

Quality Logistics – Boca Raton, FL 07/07 to 11/08

SR Dispatch Team Leader

Work directly under operation manager and sales team to meet all financial and customer expectations.

Manage dispatchers on timely pick up and deliveries of all freight. Responsible for negotiating transportation rates to maximize revenue and profits required. Also, work directly with customers and vendors to inform them of any delays or complications that might affect final expectations. Manage 24 hour on-call emergencies.

Flynn Transportation – Boca Raton, FL 12/02 to 12/07

Lead Dispatcher

Generated commencement of transactions; identifies budget, contacting carriers, air freight companies and drivers to perform required operations;

Created recommendations that assisted in decreasing costs to increase profit

Evaluated market trends, growth patterns and company performance indicators

Kept customer service representatives informed of delays and/or barriers to objectives

Identified and scheduled tracking of loads to ensure timely delivery; handles 24 hour communication with all carriers and drivers for assistance

CH Robinson Worldwide - Miami Lakes, FL 2/98 to 11/02

Night / Weekend Dispatcher

Responsible for the dispatching of trucks; tracking and searching for trucks with capacity for additional loads;

Addressed troubleshooting and problem solving for pickup and delivery issues, including off-duty dispatch responsibilities; exclusively maintained evening operations; handled 24 hour on-call emergency duties

MILITARY SERVICE

UNITED STATES AIR FORCE, Airman First Class, E-3

U.S. Air Force Inventory Management Specialist

Tech School- 2 months in Denver, Colorado, Lowary AFB

4 years active duty Grand Forks AFB, North Dakota.

EDUCATION AND COMPUTER SKILLS

H.S. Diploma: Memorial High School, West New York, NJ. 1986

Operating Systems: Windows 95/98/00/07/ME

Software Applications: MS Word, Works, Excel, Internet Truck Stop, Get Loaded, D.A.T.S, HAGEN (Order Management Software)

Other: Internet Explorer (access & navigation), E-mail (MS Outlook and Exchange)

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