Gerald Eltringham

**** ********* **.

Mechanicsburg, PA 17055

Phone: 717-***-****

Email: acrejp@r.postjobfree.com

Synopsis:

Seasoned Training and Documentation professional with over 12 years experience in the Information Technology industry, specializing in creating user documentation, creating and conducting classroom training, performing needs analysis requirements gathering, and software testing. This includes interviewing and training end users and synthesizing their needs into formal training documents and working with developers to ensure that user requirements are properly understood and implemented.

Technical Skills:

Databases: Oracle, SQL, DB2

Operating Systems: MS Windows 95/98/2000/NT/XP, Unix, DOS, AS/400

Languages: HTML, Java, C, Visual Basic, COBOL, RPG, Unix scripting

Software: PeopleSoft, MS Word, Excel, PowerPoint, Access, Publisher, Visio, Project, SalesLogix, Outlook, Lotus 123, SharePoint, Adobe tools, Oracle User Productivity Kit Version (UPK) 3.1, 3.5.0, 3.6.1 and 11.1.0, Captivate 4, 5 and 6, CA Clarity PPM 13.3

Hardware: SQL Server, Windows 2003 Server, Windows Small Business Server

Experience:

Advance Central Services/Harrisburg Patriot-News, Mechanicsburg, PA

August 2014 – July 2015

Business Processes Architect

Attended technical and functional meetings to determine scope of Webwidth reduction project.

Developed, documented, and streamlined business processes for Webwidth reduction project.

Input data into Mactive system for Webwidth reduction project testing.

Conducted end user testing in Mactive system for Webwidth reduction project.

Developed end user process for sales and contract development.

Documented and streamlined Salesforce processes for sales staff.

Created and maintained support processes documentation within Salesforce.

Attended technical and functional meetings for commercial print contracts .

Participated in end user group meetings for training development for new applications.

Conducted end user testing for in-house developed Inserts application.

Created training material and conducted end user training for commercial print customers.

Developed training material and trained Patriot News employees in use of import/export function of inserts data application.

Judge Technical Group/Verizon Wireless, Harrisburg, PA

June 2013 – June 2014

Training Documentation Developer/Technical Writer

Training Co-lead

Using Oracle User Productivity Kit (UPK) version 11.1.0 developed end user training material including Student Guides for new CA Clarity PPM R.13.3 upgrade.

Trained end users remotely using Go To Meeting and WebEx.

Developed end user Web Based Training (WBT) applications for finance transformation implementation using User Productivity Kit version 11.1.0.

Analyzed functional design specifications and work flows to enhance end user training material.

Created and maintained support processes documentation, and system announcements,within SharePoint.

Wrote Training Environment Management document.

Created end user training evaluations.

Participated in end user group meetings for training development.

Worked closely with functional experts in developing end user training material and documentation.

Leveraged User Productivity Kit Knowledge Center to post end user training material and documentation.

Used Verizon Learning Management System (LMS) to post end user training material and documentation.

All training simulations and documents were produced using the ADDIE model and adult learning principles.

Used Survey Monkey to document end user interactivity with Learning Management System.

ECOM Elite Computer Consultants/Howard County Health Department, Houston, TX

May 2013 – June 2013

Training Documentation Developer

Using Captivate 6 developed end user training material including Student Guides for Epic Medical Software upgrade.

Analyzed functional design specifications and work flows to enhance end user training material.

Wrote Train-the-Trainer Guide

Created Training documentation style guide.

Created end user training evaluations.

Developed Instructor Led Training curriculum.

Used Knowledge Center to publish and post Captivate training modules and topics.

All training simulations and documents were produced using the ADDIE model and adult learning principles.

Enabling Solutions/CNO Financial, Carmel, IN

June 2012 – April 2013

Training Documentation Developer

Training Co-lead

Using Oracle User Productivity Kit version 11.1.0 developed end user training material including Student Guides for new Oracle R.12 finance transformation implementation. Modules included: Payables, Purchasing and Inventory.

Developed end user Web Based Training (WBT) applications for finance transformation implementation using User Productivity Kit version 11.1.0.

Analyzed functional design specifications and work flows to enhance end user training material.

Wrote Train-the-Trainer Guide and created PowerPoint classroom presentation.

Created and maintained support processes documentation, and system announcements,within SharePoint.

Wrote Training Environment Management document.

Co-wrote Finance Transformation End User Strategy document.

Created end user training evaluations.

Participated in end user group meetings for training development.

Worked closely with functional experts in developing end user training material and documentation.

Used Knowledge Center to publish and post User Productivity Kit training modules and topics to the Learning Management System (LMS).

All training simulations and documents were produced using the ADDIE model and adult learning principles.

Used Survey Monkey to document end user interactivity with Learning Management System.

Deloitte Consulting/New York State Department of Health, Albany, NY

February 2011 – February 2012

Instructor Led Trainer and Training Documentation Developer

Developed Instructor Led Training curriculum.

Used Knowledge Center to publish and post User Productivity Kit training modules and topics to the Learning Management System (LMS).

Using PowerPoint and Word developed end user training material, including Computer Based Training (CBT) applications for new Medicaid Data Warehouse.

Developed end user training material, including Student Guides for new Medicaid Data Warehouse.

Worked closely with functional experts in developing end user training material and documentation.

Used SharePoint extensively to share training documentation and system announcements.

Worked closely with developers to determine SharePoint requirement needs for Training team.

Created and maintained support processes documentation, and system announcements,within SharePoint.

Analyzed functional design specifications and work flows to enhance end user training material.

Participated in group meetings for training development.

Prepared bi-weekly presentation material for large end user group meeting.

All training simulations and documents were produced using the ADDIE model and adult learning principles.

Used Survey Monkey to document end user interactivity with Learning Management System.

CMA Consulting Services/Deloitte Consulting, Albany, NY

New York Statewide Financial System

May 2010 – December 2010

Training Documentation Developer

Using Oracle User Productivity Kit version 3.6.1 developed end user training material including Computer Based Training (CBT) applications for new PeopleSoft 9.0 implementation. Modules included: Payables, Purchasing, Projects and General Ledger.

Worked closely with functional experts in developing end user training material and documentation.

Facilitated business analyst and train-the-trainer material review sessions.

Used SharePoint extensively to share training documentation and train-the-trainer material.

Used Knowledge Center to publish and post UPK training modules and topics.

Analyzed functional design specifications and work flows to enhance end user training material.

Participated in group meetings for training development.

E-Team/Deloitte Consulting, Camp Hill, PA

Pennsylvania Department of Public Welfare

September 2009 – February 2010

Training Documentation Developer

Using Captivate 4 and 5 developed end user training material, including Student Guides and Computer Based Training (CBT) applications for new state-wide software application.

Worked closely with subject matter experts in developing end user training material and documentation.

Managed the content in Department of Public Welfare’s Learning Management System (LMS), including uploading all online and instructor led data within the system.

Developed end user Computer Based Training applications using Captivate 4.

Developed and created web-based tutorial for web-based software application.

Participated in end user training sessions.

Participated in user group meetings for training development.

Developed and wrote course descriptions and instructional materials for the LMS.

Converted training programs into electronic courses.

All training simulations and documents were produced using the ADDIE model and adult learning principles.

Sigma Resources/Deloitte Consulting, Harrisburg, PA

Pennsylvania Liquor Control Board

October 2008 – August 2009

Training Documentation Developer

Using Oracle User Productivity Kit (UPK) version 3.6.1 developed end user training material, including Computer Based Training (CBT) applications for new organization-wide PeopleSoft software implementation. Modules included: Payables, iProcurement, General Ledger and Purchasing.

Used Knowledge Center to publish and post UPK training modules and topics.

Worked closely with subject matter experts in developing end user training material and documentation.

Developed end user Computer Based Training (CBT) modules using Oracle User Productivity Kit.

Participated in end user training sessions.

Wrote test scripts and training material for PC based ERP software application.

Wrote test scripts and training material for hand held inventory device software application.

Worked with technical leads to write functional design specifications.

All training simulations and documents were produced using the ADDIE model and adult learning principles.

TEK Systems/Cimbrian, Lancaster PA

July 2008 – August 2008

Business Analyst

Directed requirements gathering for end user, including analyzing daily workflows, processes, project initiation and implementation of final solution.

Provided QA testing and support for large-scale projects prior to implementation.

Developed and prepared end user documentation.

Winter Wyman/Prematics, Camp Hill, PA

December 2007 – May 2008

Business Analyst

Ensured timely installation, validation and training of physicians and practice staff in the use of handheld, desktop and web-based applications.

Coordination and project management of large (super group) medical practices.

Direct requirements gathering for end user, including analyzing daily workflows of practices, project initiation and implementation of final solution.

Analyze business requirements and processes.

Developed and prepared end user documentation for e-prescribing software application for handheld and web-based versions of the application.

Developed and wrote new training material for software application.

Developed and provide end user training for software application.

Facilitated end user training for application to physicians and support staff.

Maintained strong physician and staff level customer relationships.

Veridyne/Unisys, Harrisburg, PA

Pennsylvania Public Utility Commission

May 2007 – November 2007

Training and Documentation Specialist

Using Captivate 4 developed end user training material, including Student Guides and Computer Based Training (CBT) applications for new Public Utility Commission (PUC) document management application.

Facilitated end user training for web-based software application to high level Commission executives and support staff.

Developed and wrote new training curriculum for web-based software application.

Developed and prepared documentation for custom designed document storage and retrieval software application.

Participated in user group meetings for software application development.

Participated in user group software defect meetings.

Arcus/Highmark, Inc., Camp Hill, PA

Jul 2006 – May 2007

Training and Documentation Analyst

Participated in user group meetings for web-based software application development.

Participated in software design sessions.

Coordinated requirements gathering for new end user training and documentation for state-of-the-art web-based software application.

Coordinated and developed usability lab scenarios.

Developed and created web-based tutorial for web-based software application.

Analyzed current training and documentation for improvements and enhancements.

Developed and wrote new documentation and training for software application.

Facilitated end user training for web-based software application to executive level and support staff personnel.

Provided customer support and trouble shooting for software clients during application warranty period.

Novovision, Inc, Princeton, NJ

Aug 2005 - Apr 2006

Project Manager/Business Analyst/Software Trainer/Pre-Sales

Coordinated requirements gathering for end user from cradle to grave, including project initiation through testing and implementation of final solution.

Provided initial potential customer contact at trade shows and other events.

Helped develop e-marketing campaigns.

Directed end-to-end implementation processes of software application and maintained strong executive level customer relationships.

Analyzed business requirements and processes.

Developed and provided end user training for software application.

Provided customer support and trouble shooting for software clients.

Participated in software design sessions.

Provided initial potential customer contact at trade shows and other events.

Participated in “brown bag” internal training sessions.

SAP America, Newtown Square, PA

Apr 2005 – Aug 2005

Business Development Executive

Worked with existing clients to tailor and implement new solutions and perform needs analysis to determine which SAP CRM product would be appropriate for the particular client.

After generating telemarketing calls to establish leads within existing clients, the leads would then be given to vendor companies for follow up. Generated 10 leads during the time period from April 2005 to August 2005.

PeachFuzz Records, Dillsburg, PA

Apr 2004 – May 2005

Business Development/Product Management

Managed strategic business-to-business marketing program implementation and design, including e-marketing campaigns. As a result of those efforts, PeachFuzz Records increased its business by 75%.

Designed and implemented PeachFuzz Records and artist websites using HTML. Online sales through these sites increased their business by 5000 users, and over $52,000 within 13 months.

Developed and implemented overall company marketing plan and budget. This included creation of advertising, marketing, and promotional materials, strategic partnerships with public relations firms, including Press Kit mailers to Radio Stations, press releases to newspapers, industry magazines submissions, and music related website submissions. Managed a monthly budget in excess of $30,000. This resulted in PeachFuzz Records turning a profit within a few months of operation and the signing several new and exciting artists.

Responsible for artist development and event planning.

Attended music conferences and artist showcases, expanding on already well- honed interpersonal relationship skills.

Supervised company staff and interns, with 10 direct reports.

Ajilon Consulting/Administrative Offices of the Pennsylvania Courts, Mechanicsburg, PA

May 2003 – Dec 2003

Business Analyst

Responsible for database integrity and maintenance using SQL Advantage and DB Artisan. Also created new software programs and modified existing ones as part of implementation activities.

Analyzed feature impacts of web-based software application

Worked with existing clients to tailor and implement new solutions and perform needs analysis.

Wr0te and ran “real world” acceptance testing scenarios.

Helped develop use cases.

Provided requirements analysis functions for further development of web-based system software.

Ajilon Consulting/Highmark, Inc., Camp Hill, PA

Dec 2002 – May 2003

Business Analyst

Wrote scenarios and scripts used in HIPAA Phase 1 compliance testing.

Developed and modified test files according to testing requirements for Phase 1 of HIPAA compliance testing.

Provided final testing documentation for distribution to client for Phase 1 of HIPAA implementation.

Developed test plan for Phase 2 of HIPAA implementation.

EDS Corporation, Camp Hill, PA

Dec 2000 – Dec 2002

Business Associate/Systems Engineer

Developed software training curriculum and materials, and then used them to train EDS staff and outside contractors.

Responsible for timely software testing to meet deadlines for major HIPPA compliance project comprising of 25 staff members working through a two year period at a cost of approximately $100 million.

Developed software testing documentation for “shrink-wrapped” medical billing software. This included test plans as well as user guidelines.

Helped develop use cases.

Responsible for relaying technical information to non-technical clients and staff. Trained over 35 people, resulting in a 75% satisfaction follow-up survey. The internal staff was very pleased with the final results and ease of documentation use.

Responsible for UNIX System Administration based system for EDS onsite client.

iCepts Technology Group, Middletown, PA

Sep 1999 – Nov 2000

Corporate Trainer/Software Implementation Consultant/Marketing Coordinator

Participated in outside sales and marketing calls in order to determine which potential clients might match up well with iCepts particular CRM product, SalesLogix.

Developed demonstration presentations for outside sales calls.

Developed a demo database showcasing potential customers the features of our CRM software, SalesLogix.

Responsible for development of syllabus, training program, and materials for in-house staff to use in mastering SalesLogix.

Developed company SalesLogix training manual.

Provided training and SalesLogix knowledge transfer to customers.

Responsible for CRM software implementation at iCepts, a $4.5 million dollar software development company.

Maintained iCepts customer marketing database. This included constant customer contact to gauge feedback with overall satisfaction as well as inquire as to whether client was ready for upgrades to their existing packages or conversion to another iCepts product.

Developed company marketing materials, newsletter articles, web site text and design, and PowerPoint demonstrations.

Managed strategic business-to-business marketing program implementation and design. This included the use of exceptional problem solving abilities as well as outstanding interpersonal relational skills.

Represented company at trade shows.

Education:

BA, English/Secondary Education

Pennsylvania State University

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