Sarah Collins

512-***-****

Objective: Full time Position

Qualifications

A Data Entry/ Customer Service Specialist with extensive experience in sales,management, multiple computer applications, telesales,scheduling,working in customer relations, and geriatric programming. Detail oriented, superb organization, communication, and administrative skill. Have ten years experience within the fields of which five years have been in a management/director position. 2013 2014 Central Payment, Account Executive.

Business to business sales. Independently contracted business owners with electronic payment processing services.After contracted services are rendered continue working as the Executive of the account to whom all issues are presented and resolved.

2011 2014 Foremost Publications, Top Producer Trainer. Outbound calling to magazine subscribers extending a discount on the renewal of their magazine. Providing excellent customer service and account management. Updating customer files and data collection.Top Producer for 35 consecutive weeks. Interviewed and trained all new hires.

2012 2013 GolfNow, Sales Representative.

Inbound sales assist with the booking of tee times. Servicing accounts and account management when needed. Revising subscriptions to the web site along with email preferences. Provide customer service,refunds and credits processor, along with handling any marketing interface issues.

2010 2011 TriSun Healthcare at Gracy Woods 1, Assistant Activity Director

Implement effective programming for the geriatrics, providing compassionate care, creating activities designed to enrich the lives of the elderly. Weekly outings where transporting residents to and from outings was required. Contributing fresh ideas and therapeutic programming to the monthly calendar. Also worked as a personal sitter for a very combative dementia resident.

2007 2009 The Jewelry Channel, Senior Customer Service Representative

Answering inbound calls, providing excellent customer service, placing orders, maintaining customer accounts, re authorizing transactions, as well as outbound calling to insure orders are completed with the accuracy. Hired on as a call center representative and later promoted to senior customer service representative and personal shopper.

Education

Certification Activity Director ACC 2010

Diploma Georgetown High School 2002

References available upon request