Cecilia Luz Hoffman

***** *. ***** ***

Home: 480-***-****

Queen Creek, AZ 85142

E-mail: acrefh@r.postjobfree.com

Profession / Career Objective: Business Analyst - Entry Level

Core Strengths

oFamiliar with FAFSA and financial aid processes

oGreat at inspiring and motivating others

oBilingual Spanish/English

oStrong Marketing and Sales organizational skills

oExcellent communication skills (verbal/written/listening)

oExcellent coaching and mentoring skills

oExtensive Sales and Customer Service Experience

oPassion for market research, advertising, and promotion

oStrong negotiation skills

oConsistently meeting or exceeding performance goals

oStrong recruiting skills

oStrong research and intelligence gathering skills with advanced math skills

Education/Certifications

MBA Marketing 2013 South University, Savannah, Georgia

B.S. Biology 2006

Arizona State University, Tempe, Arizona

Certified Pharmacy Technician License (CPhT)

Arizona State Board of Pharmacy, Phoenix, Arizona

PTCB Certification

Arizona State Board of Pharmacy, Phoenix, Arizona

Computer Skills: Microsoft, Windows, Word, Excel, Outlook, PowerPoint, Internet applications and research; typing ability 40+ WPM

Professional Experience

HotChalk, Phoenix, Arizona 03/2014-06/2015

Academic/Enrollment Specialist Sales and Marketing Higher Education

Support students throughout their program of study to ensure their success with overall higher retention and graduation rates

Provide students necessary steps to complete FAFSA

Provide students with an exceptional level of one-on-one customer service

Act as a personal coach/mentor

Build strong relationships with students for continued strive for success

Effectively manage a book of students with timely follow up, organization, and professionalism

Efficient in managing HotChalk processes with attention to detail

Familiar and knowledgeable regarding the degree programs that HotChalk supports (Masters of Education)

RW Lynch (Temporary Position), Chandler, Arizona 01/2014-03/2014

Business Development Specialist/Marketing Consultant and Coordinator

Develop and grow the client base by acquiring new partnerships with attorneys

Work assigned territories

Forecast

Solicit and secure potential clients

Negotiation and contracting with law firms on marketing strategies and territories

Communicate and problem solve law firms concerns with advertising and marketing

EDMC Education Management, Chandler, Arizona 08/2010-August 2013

Academic Counselor/Admissions Sales Representative

Contact students in a regular basis to provide extra support and encouragement

Coaching and mentoring students from start of their program up to graduation

Virtually walk students through FAFSA and MPN/EC

Collaborate with financial aid in getting students financially packaged

Work with student in a professional, caring, positive, and self directed way

Work with various undergraduate and graduate level college programs including: Business, Nursing, and IT

Provide students with the highest level of customer service

Market and promote South University

Recruit for various college programs

Assist student with application process

Help students find programs that fit their needs

SXC Health Solutions Inc., Scottsdale, Arizona 08/2008 –03/2010

Pharmacy Technician

Assist pharmacist, doctor, member, and client calls with prescription drug claim processing

Verify, compound, label, package and dispensing of medications

Maintain sanitary work area and equipment

Provide excellent customer service, both internal and external

Make doctor calls when prescriptions are lost or damaged

Provide pharmacies with overrides once medications are approved by client or on call pharmacist

PBM Claims Processing

Submit overrides on approved client accounts

Express Scripts Pharmacy, Tempe, Arizona 12/2002 – 02/2008

Pharmacy Technician/Team Leader

Assisted pharmacist with filling prescriptions

Lead team in mail order operations

Train on proper patient files updating

Input prescription information into computer system

Initiated calls to doctors when prescriptions were lost or damaged

Bank First, Chandler, Arizona 2000 - 2002

Customer Service Representative Supervisor

Encourage and support customer service representatives

Conduct performance evaluations

Provide feedback and positive coaching

Help representatives set acceptable payment arrangement on past due accounts

Update customer profiles

Educate customers on their credit card accounts

Walgreens Pharmacy, Mesa, Arizona 1998 – 2000

Pharmacy Technician

Assisted pharmacist with filling prescriptions

Updated patient information

Served as cashier at pharmacy front counter providing excellent customer service

Assisted patients by phone and received prescription refills through automated phone line

Community Service

Banner Mesa (fka Desert Samaritan) 08/2004 – 11/2005

Emergency Room Volunteer

Provided support for patients and families in waiting area of busy Emergency Room. Assisted staff by preparing exam rooms and placing patients in rooms as directed. Cleaned waiting room areas and welcomed patients and greeted their families. Disinfected and changed linen on gurney. Assisted nurses in transporting patients to rooms when admitted.

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