Post Job Free

Resume

Sign in

Service Manager

Location:
NCR, Philippines
Posted:
August 26, 2015

Contact this candidate

Resume:

CURRICULUM VITAE

LAWRENCE MICHAEL ARROYO ROM

PERMANENT ADDRESS : A1-11 Peacock Street, Sitio Veterans

Brgy. Bagong Silangan, Quezon City

Philippines 1119

EMAIL ADDRESSES : acre9m@r.postjobfree.com

SKYPE ID : romlawrencemichael

MOBILE NUMBER : +639********* (PHILS)

+632******* (PHILS)

AFFILIATED ORGANIZATION : United Hoteliers of the Philippines (UHP)

Filipino Hoteliers Worldwide (FHW)

CAREER OBJECTIVE

To obtain a managerial position in a dynamic and reputable organization and be able to contribute to the company’s success with the skills and knowledge I have gained from working in the industry.

WORK EXPERIENCES

Operations/Sales and Marketing – Freelance April 2013 to

CDCC Electronics and Solar Enterprise Present

Dealer/Installer of Solar Power Systems and CCTV

Brgy. Bagong Silangan

Quezon City, Philippines

Job Description:

Manages office operation

Responsible for company Sales revenue and its profitability

Develop strategic business plans to improve existing operation and increase productivity

Develop and penetrate the domestic market with sales

Provide and update Management with regular periodic reports relating to operations, sales and growth

Assistant Manager – Luzon Regional Office October 2012 to

City Service Corporation – Part of Forza Integrated Corp. March 2013

Housekeeping Service Provider for Hotels and Hospitals

E. Rodriguez St. cor. Tolentino St.

Pasay City, Philippines

Job Description:

Responsible for planning, organizing, and developing of the overall

operation of the housekeeping department in accordance with standards

and guidelines along with assuring the highest degree of quality guest care is maintained at all

times, responsible for staffing, scheduling, training and developing hourly staff.

Manage the daily activities of the Housekeeping department to include appropriate

cleaning of all offices, concourses, seating areas, washrooms, restaurants, concession

stands, suites, and all public spaces.

Planning, organizing and directing team members to ensure the highest degree of guest

satisfaction.

Daily supervision of the housekeeping staff.

Daily supervision of the grounds keeping staff.

Purchase, re-order and maintain housekeeping supplies and inventory.

Conduct inspections of all rooms, concourses, clubs, seating areas and public

areas.

Recruit, schedule and train all new housekeeping staff members.

Maintain the housekeeping budget, providing billing summaries and expenses.

Uphold the highest standards of cleanliness, safety, and conduct.

Knowledge of safety standards within Housekeeping department.

Determines and maintains the department work schedule used to notify staff.

Ensures the proper maintenance of all equipment; makes arrangements for repair

and/or replacement of used and damaged equipment.

Housekeeping Supervisor (Opening Team) March 2012 to

Remington Hotel – Resorts World Manila September 2012

4 Star Hotel (712 Rooms)

Newport Blvd, Newport City, Pasay, Philippines

Across NAIA Terminal 3

Job Description:

Inspect staff turn out of team assigned

Lead, train and motivate room attendants in preparing rooms according to its high standard and guest satisfaction.

Inspect VIP room and ensure that the room attendant has followed the procedure set.

Inspect each room completed for the day using a specified checklist and ensure that standards are met.

Maintain pantry. Check par stocks of linen, guest amenities and cleaning chemical.

Supervise the linen exchange procedure with the laundry ensuring that the par stocks are maintained.

Ensure the SOP is followed and practiced all throughout.

Train room attendant and housemen to achieve productivity and efficiency.

Ensure safety and hygiene is being observed.

Maintain discipline and conduct performance appraisal.

Check all safety systems on the floor ensuring any defect is rectified.

Liaise with security personnel on security matters on the floor.

Prepare housekeeping report for the front office.

Check all trolleys to ensure it is functional and stocks are well maintained.

Follow with engineering on all maintenance issues and make sure it is treated with urgency.

Liaise with the control desk on departures, room transfers, arrival, and guest requests.

Liaise with the room service on clearance of room service trays.

Check the serviceability of all floors.

Execute the pest control schedules.

Execute spring cleaning.

Ensure Out Of Order rooms are treated in a timely manner.

Ensure internal plants and floral are maintained by the horticulturist.

Report all Lost and Found Items and ensure that the procedures are followed.

Villa Supervisor (Opening Team) September 2011 to

Amanpulo Island Resort – Part of Aman Resorts February 2012

5 Star Luxury Resort

Pamalican Island, Palawan, Philippines

Job Description:

Conduct morning briefings to butlers and housekeepers and follow up on scheduled projects, maintenance issues and arrival forecast.

Lead, train and motivate villa staffs including butlers, housekeepers and ground keepers.

Inspect rooms and make sure a high quality standard cleaning and setup is followed. “Treat each and every guest as top VIP”.

Organize and direct the various sub activities of the department.

Review the requisition supplies and recommend them to the General Manager keeping in mind the cost control.

Represent the department at coordination meetings including the general Manager’s morning meeting and talking to the guest regarding queries, concerns, complaints and initiate immediate resolutions.

Create a Standard Operating Procedure and ensures that these are to be followed by the butlers, housekeeper.

Organize team work or team building to ensure the department is solid and intact with one goal which is to provide guest with quality service.

Ensure the safety and hygiene is being observed.

Maintain discipline and conduct performance appraisal and recommendation for promotions.

Ensure proper coordination with other departments, e.g. front office, laundry and engineering.

Conduct random inspection on a daily basis to ensure standards are met.

Ensures all assets like equipments, linen, and consumables are used and stored properly to prolong their life.

Conduct market surveys of new supplies and products.

Supervises periodic schedules of pest control, spring cleaning, deep cleaning, renovation and audit.

Create a lost and found SOP and make sure this is being followed.

Check all incoming supplies adhere to specifications.

Make sure decorations like flower arrangements should be delivered on time and in good condition.

Housekeeping Supervisor (Opening Team) November 2010 to

Gloria Hotel August 2011

4 Star Hotel/Apartment (1010 Rooms)

Media City, Dubai, United Arab Emirates

Job Description:

Inspect staff turn out of team assigned

Lead, train and motivate room attendants in preparing rooms according to its high standard and guest satisfaction.

Inspect VIP room and ensure that the room attendant has followed the procedure set.

Inspect each room completed for the day using a specified checklist and ensure that standards are met.

Maintain pantry. Check par stocks of linen, guest amenities and cleaning chemical.

Supervise the linen exchange procedure with the laundry ensuring that the par stocks are maintained.

Ensure the SOP is followed and practiced all throughout.

Train room attendant and housemen to achieve productivity and efficiency.

Ensure safety and hygiene is being observed.

Maintain discipline and conduct performance appraisal.

Check all safety systems on the floor ensuring any defect is rectified.

Liaise with security personnel on security matters on the floor.

Prepare housekeeping report for the front office.

Check all trolleys to ensure it is functional and stocks are well maintained.

Follow with engineering on all maintenance issues and make sure it is treated with urgency.

Liaise with the control desk on departures, room transfers, arrival, and guest requests.

Liaise with the room service on clearance of room service trays.

Check the serviceability of all floors.

Execute the pest control schedules.

Execute spring cleaning.

Ensure Out Of Order rooms are treated in a timely manner.

Ensure internal plants and floral are maintained by the horticulturist.

Report all Lost and Found Items and ensure that the procedures are followed.

Housekeeping Supervisor (Opening Team) August 2009 to

Acacia Hotel – Part of Al Hamra Hotels Management October 2010

4 Star Business Hotel/Apartment (373 Rooms)

Ras Al Khaimah, United Arab Emirates

Job Description:

Inspect staff turn out of team assigned

Lead, train and motivate room attendants in preparing rooms according to its high standard and guest satisfaction.

Inspect VIP room and ensure that the room attendant has followed the procedure set.

Inspect each room completed for the day using a specified checklist and ensure that standards are met.

Maintain pantry. Check par stocks of linen, guest amenities and cleaning chemical.

Supervise the linen exchange procedure with the laundry ensuring that the par stocks are maintained.

Ensure the SOP is followed and practiced all throughout.

Train room attendant and housemen to achieve productivity and efficiency.

Ensure safety and hygiene is being observed.

Maintain discipline and conduct performance appraisal.

Check all safety systems on the floor ensuring any defect is rectified.

Liaise with security personnel on security matters on the floor.

Prepare housekeeping report for the front office.

Check all trolleys to ensure it is functional and stocks are well maintained.

Follow with engineering on all maintenance issues and make sure it is treated with urgency.

Liaise with the control desk on departures, room transfers, arrival, and guest requests.

Liaise with the room service on clearance of room service trays.

Check the serviceability of all floors.

Execute the pest control schedules.

Execute spring cleaning.

Ensure Out Of Order rooms are treated in a timely manner.

Ensure internal plants and floral are maintained by the horticulturist.

Report all Lost and Found Items and ensure that the procedures are followed.

Housekeeping Team Leader November 2008 to

Boracay Mandarin Island Hotel January 2009

5 Star Luxury Resort

Boracay Island, Malay, Aklan, Philippines

Housekeeping Team Leader June to October 2008

Chateau Santa Isabel

Santa Isabel College Practicum Center

210 Taft Avenue, Manila, Philippines

Cabin Steward April 2008

WG&A Super Ferry

M/V Our Lady of Mejogourje

Manila, Philippines

Room Attendant January to April 2007

Chateau Santa Isabel

Santa Isabel College Practicum Center

Manila, Philippines

TRAININGS/SEMINARS

TESDA Competency Certification (NC II) August 2008

National Certification Program of the Philippines

Focus on Housekeeping Department

Chateau Santa Isabel

Santa Isabel College Practicum Center

Manila, Philippines

Housekeeping and Front Office Operations Seminar August 2005

Diamond Hotel, Manila, Philippines

AWARDS/CERTIFICATES

Certificate of Excellence September 2005

Award of Excellence

(Top Honors Achieved for HRM Month - 2005)

Santa Isabel College, Manila, Philippines

COMPUTER SKILLS

Opera – Version 5 (PMS) Excellent

Quality Management System (QMS) Excellent

Food and Beverage Materials System (FBMS) Excellent

Micros Fidelio – Materials Control System (MC) Excellent

Oracle – Oasys (Attendance System) Excellent

All Microsoft Applications Excellent

EDUCATIONAL BACKGROUND

Santa Isabel College 2005 – 2009

Manila, Philippines

Tertiary Level

Course : Bachelor of Science in Hotel and

Restaurant Management

Bagong Silangan High School 2000 – 2005

Quezon City, Philippines

Secondary Level

Santa Isabel College 1996 – 2000

Adamson University 1994 – 1996

Manila, Philippines

Primary Level

PERSONAL INFORMATION

Gender : Male Status : Married

Date of Birth : December 23, 1987 Citizenship : Filipino

Age : 27 Yrs. Old Religion : Roman Catholic

Height : 171 cm . Passport # : EC 0392282 .

Weight : 120 lbs Availability : Immediately

CHARACTER REFERENCES

Available upon request



Contact this candidate