Carrie David

216-***-****

acre57@r.postjobfree.com

Professional

Profile

Senior Customer Service Representative in the insurance business, Account Executive in advertising, Billing/Sales Coordinator in manufacturing and Accounts Receivable Clerk in the food and paint industry

Handled Inbound and outbound calls

Experienced in Microsoft Office, Word, Excel, PowerPoint, Lotus Notes

Manual and Computer Billing, bookkeeping

Learned Webpage design in college

Typing, copying, scanning, faxing, filing

Very professional, articulate to detail, easy to train

Honest, hardworking, dedicated, team player

Professional

Accomplishments

Customer Service– over 9 years of experience

Started out as Customer Service Representative, promoted to Senior Customer Service Representative in about 3 years

Strong problem-solving, able to handle escalated calls

Participated in department contests and decorations

Received many compliments, earned several merit increases and bonuses Advertising – 9 years of experience

Created Yellow Pages advertisements in several directories across the U.S.

Started out as Account Manager promoted to Account Executive

Created many ads (using PowerPoint and Word) for home and garden, party, tractors, and weddings businesses.

Checked billing, got approvals, gave presentations, some traveling, also earned bonuses and merit increases

Work History July 2001 to October 2009

Senior Customer Service Representative, Progressive Insurance Company, Mayfield Heights, OH August 1992 to September 2001

Account Executive, Wolf/Meldrum & Fewsmith Yellow Pages, Inc., Cleveland, OH August 1978 to August 1992

Billing/Sales Coordinator, H. Goodman, Inc., Cleveland, OH January 1976 to August 1978

Accounts Receivable Clerk, SCM Corporation, Cleveland, OH Education Associate's Degree

Remington College, Cleveland, OH

January 2006 – Valedictorian and Dean's List

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