Solomon Larbi Opoku

acre42@r.postjobfree.com

*** ***** ****** ** ***

Gaithersburg, Maryland 20878

240-***-**** / 654-4685

Dedicated, hardworking professional with demonstrated expertise in Systems Administration, Technical support, Management and user administration. Always willing to go the extra mile to get issues resolved. Eager to learn and adapt to new technologies. I am disciplined, customer focused a team player and self-motivated. TECHNICAL SKILLS:

SAP R/3 Basis: SAP R/3 4.x, SAPDBA

DBMS: SQL 2000 / 2005 Administration

Operating Systems: Win NT, ME, 2000, XP, Vista, Windows 7, windows8, 2003 Server, 2008 Server, Mac And Active Directory, MS Applications: PowerPoint, Excel, Word, Access, Project Networking: TCP/IP, UDP, DHCP, DNS, IPV4, IPV6,

Programming Language: VB script

Emails Support: Lotus Notes 7, MS Exchange Outlook, Outlook express Helpdesk: Remedy, Remote desktop support, ITIL, HP open view, Service Now (NCI) WORK EXPERIENCE:

Senior Technical Support Specialist

11/2013 presents SRA / NCI/NCCAM

Technical assistance to a large end-user base via face-to-face and telephone contact on both PC and Macintosh systems within DHHS. I perform as technical specialist and diagnostician responsible for troubleshooting, problem solving, and maintaining government systems

Setting up blackberry to the BES, IPhones and I pads Track all service requests in the systemic help desk system. This includes closing tickets and entering solutions into the help desk application;

Active directory administration for users and computers. Desk side support for all Users

Inventory taking of all IT equipment.

Responsible for imaging computers and refreshing computers Track all lost and damaged equipment;

Set up & breakdown equipment for presentations, conference calls and video teleconferences Provide technical support for all staff

Email configuration

Outlook client installation and exchange account setup. Provide end user training on the use of equipment and general (administrative and productivity) software use; Utilize remote technologies to support users where applicable; (Bomgar remote Support) Event Setups and Presentations.

Assist central IT staff or contractors when installing network equipment, servers, and switches. Provide printer support, troubleshooting and assisting staffs to print Troubleshoot network issues with central IT staff; Design and Implementation of new technologies,

Printer setup and Support

Work with IT Procurement Specialist for technology procurements; Work with team of IT staff to provide excellent customer support; Mentors and support people on internships and the end users. 01/2013-10/2013

SAP Basis /Security Consultant Enowa LLC

SAP full cycle Implementation Project Client TRCC

Basis /Security Role:

Installation, configuration monitoring of ECC, Solman Systems and Sybase Patching, deploying of support pack, Kernel Upgrades, Configuration of SAP router

Perform database refresh for backup and recovery

System landscape design, daily system monitor and support Experience with Role based security design (role creation, transports and organization levels). CUA administration and maintenance experience.

Creation of Users and maintain Authorizations Profiles. User locks and password maintenance.

Knowledge of AIS (Audit Information System).

Excellent communication and follow-up skills in gathering requirements from functional teams and data owners for role development.

Proficient in troubleshooting and handling user issues. Configured CUA based on LDAP (lightweight directory accesses protocol) and SAP ALE functionality. Created over 50 customized end user roles and menus, plus hundreds of “mini-roles” to allow for low-level modular access control.

Experience and knowledge of security procedures for user creation, maintenance and migration in client- specific user administration model and central user administration (CUA). Created R/3 transactional I-views on SAP Portal and configured Single Sign on login and Integrated R/3 security with Portal Security.

Developed and documented security policies and procedures, user maintenance, activity group and role maintenance using profile generator.

Experience in working with Transports (STMS) in transporting roles between Development, QAS and Production R/3 systems and users.

Performed Client copies and deletes in Sandbox, Development and Training. Experience in defining background jobs, scheduling and maintenance, modifying, deleting and analyzing the jobs and regularly monitoring the job logs and the job status. Expert in Client Administration Client Creation, Client copy, Client export, Remote Client Copy, Client Deletion, Securing Clients and Assigning Logical System to client. Excellent analytical, problem solving and time management skills. Strong Knowledge of TCP and IP protocols, System Security and extensive experience in troubleshooting network problems.

11/2011 – 2013

Computer System Analyst Terpsys NCI/NIH

Technical assistance to a large end-user base via face-to-face and telephone contact on both PC and Macintosh systems within DHHS. I perform as a technical specialist and diagnostician responsible for troubleshooting, problem solving, and maintaining government systems. Responsible for all aspects of systems configuration, performance, and operation.Re- imaging of laptop and PC, setting of Phones for End-user. Logging calls and providing great customer service to all users. Provide solutions to all customer request and providing feedback. The use of Active directory etc. Maintain inventory of all technology

Track all service requests in the systemic help desk system. This includes closing tickets and entering solutions into the help desk application;

Citrix client installation and administration

Desk side support for all Users

Responsible for imaging computers and refreshing computers Track all lost and damaged equipment;

Set up & breakdown equipment for presentations, conference calls and video teleconferences Provide technical support for all staff

Provide end user training on the use of equipment and general (administrative and productivity) software use; Utilize remote technologies to support users where applicable; Event Setups and Presentations.

Assist central IT staff or contractors when installing network equipment, servers, and switches. Provide printer support, troubleshooting and assisting staffs to print Troubleshoot network issues with central IT staff; Work with IT Procurement Specialist for technology procurements; Work with team of IT staff to provide excellent customer support; NOVARTIS/ SANDOZ SA PTY,

Johannesburg-South Africa

Service Desk Support Engineer / SAP Basis consultant Feb 2009 – Apr 2010 Manage the service desk day to day operations, managing the call logging systems and escalation and Remedy. Assisting users in Lotus Notes 7 and support migration into outlook 2007, support implementation and end-user training.

In charge of Server backups, oracle database administration. Upgrade of the SAP System at Novartis SA PTY from ECC 5 to ECC 6, SAP Security Implementation, User Authorization and support, Role creation, SOD, Unlock and lock Users, Systems kernel upgrade, Patches. GUI installation and upgrade from 4.5 to 7.10 and end-user interface go live support. Maintain relationship with third party vendors to resolve both hardware and software issues. MOTHAMBO IT SOLUTIONS,

Johannesburg- South Africa

Systems Support Specialist Jul 2006 – Sep 2008

Main and support all IT equipment’s.

Support and main IT Network Infrastructure both Cisco devices and Microsoft on server 2003 / 2008 R2. Support end-users with day to day problems.

Training end-users on new software’s and implementation. Attend to call on the Remedy systems.

Support Server upgrade and new hardware installations. EDUCATION:

Master of Science Information Technology (Network Management) Colorado Technical University (2015) Apple Certified Support Professional (ACSP) 10.9 Training Think Big Learn Smart (Rockville) COMPTIA A+, N + COMPTIA

COMPTIA Security + Training Completion Certificate Rockville (COMPTIA) 2010 SAP Academy

Certificate Of completion in SAP Basis / Security London - UK ITIL Foundation Training (HP) South Africa

2007 National Institute of Information Technology (NIIT India) Honors Diploma Network Engineering (MCSE 2003) India 2005 University of Mines and Technology

BSc Electrical/Electronic Engineering Tarkwa – Ghana 1998 Adukrom Secondary Technical School Adukrom - Ghana References available upon request.

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