Medical Customer Service
Resume:
LILIAN RODRIGUEZ PRADO
AUSTIN, TX 78754
acre15@r.postjobfree.com
Career Objectives
Physician Practitioner in Cuba and Venezuela with professional experience as Medical Assistant/CPR/CNA, in USA. Currently Studding to become RN at University of Sacred Heart.
Summary of Qualifications
Over 3 years experience in health care environment.
Highly skilled in taking patients’ vital signs such as blood pressure, temperature, height, and weight as well as collecting specimen.
In-depth knowledge of documenting care provided in the patient’s medical record.
Hands-on experience in assisting with exams and minor procedures.
Proven ability to maintain a safe environment of for patients and staff.
Thorough understanding of maintaining sufficient supplies, stocking and cleaning exam rooms, answering phones, and providing clerical support.
Demonstrated customer service skills while interacting with patients, families, and visitors.
Substantial knowledge of maintaining compliance with organizational rules and procedures.
Demonstrated ability to work in a busy clinic and multi-program environment.
Great manual dexterity; ability to reach above the shoulder level to work; bend, squat, sit, stand, stoop, crouch, reach, kneel, twist, and turn.
Uncommon ability to understand and relate to special health needs and problems of a diversified, low-income, communities.
Strong communication in Spanish as a first Language and English as a second Language.
Work History
RAIT Communities., AUSTIN, Texas
Leasing Consultant
01/2012 – 03/2012
Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
Immediately record all telephone and in-person visits on appropriate reports.
Files own guest cards and maintain according to established procedures.
Inspect models and available “market ready”, communicate related service needs to Property Manager.
Demonstrate community and apartment/model and apply product knowledge to clients’ needs by communicating the features and benefits; close the sale.
Have prospect completed applications and secure deposit in accordance with the company procedures and Fair Housing requirements.
Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.
Cuban Medical Mission, SAN FELIPE, YARACUY, Venezuela
Physician
02/2010 – 05/2011
Rooms patients, takes and documents vital signs and prepares patients for provider exam.
Administers medication under physician’s direction and within the scope of practice as demonstrated by completion of training and testing.
Calls patients and informs of normal lab results.
Calls pharmacy with prescription refill prescriptions as prescribed by and under the direction of the physician.
Follows directions given by nursing team leader or supervisor.
Provides patients with educational materials as directed.
Assisting with patient preparation, and cleaning and storing equipment after exam. Completes all necessary paperwork.
Maintains equipment (autoclaves, sterilizes, washes speculums, checks expiration dates, etc.)
Monitors inventory of medical and/or office supplies and equipment, ensuring units and/or rooms are properly stocked and supplies are current and within expiration dates. Orders supplies as needed.
Cleans patient rooms as needed, including proper handling of dirty laundry.
Ensures laundry cart is stocked with fresh linens on a daily basis.
MINSAP, PINAR DEL RIO, CUBA.
Physician
08/2008 – 02/2010
Registration, filing and maintenance of medical records and documents.
Maintaining financial records and performing accounting tasks.
Initiating and maintaining correspondence with patients and insurance companies.
Explaining hospital admission procedures to the visitors.
Maintaining records of purchased equipment and other medical supplies.
Registration, filing and maintenance of medical records and documents.
Maintaining financial records and performing accounting tasks.
Explaining hospital admission procedures to the visitors.
Maintaining records of purchased equipment and other medical supplies.
Education
Pre-Vocational Institute of Sciences Frederick Engels.
High School Diploma/GED.
2003
Pinar del Rio, Cuba.
University of Medical Sciences of Havana.
Physician Practitioner.
2009
Havana, Cuba.
Occupational License or Certification
American International Accrediting Association.
Certified Medical Assistant Certification
2011
Miami, Florida.
Occupational Experience
Physician
( 3 yrs 0 mos )
1. Administers or orders diagnostic tests, such as x-ray, electrocardiogram, and laboratory tests.
2. Compiles patient medical data, including health history and results of physical examination.
3. Counsels patients regarding prescribed therapeutic regimens, normal growth and development, family planning, emotional problems of daily living, and health maintenance.
4. Develops and implements patient management plans, records progress notes, and assists in provision of continuity of care.
5. Examines patient.
6. Interprets diagnostic test results for deviations from normal. 1 to 2 years
7. Performs therapeutic procedures, such as injections, immunizations, suturing and wound care, and
managing infection.
1 to 3 years
1 to 3 years
1 to 3 years
1 to 3 years
1 to 3 years
1 to 3 years
1 to 3 years
Medical and Clinical Laboratory Technicians
( 3 yrs 0 mos )
Medical Records and Health Information Technicians
( 3 yrs 0 mos )
Medical Assistants
( 3 yrs 0 mos )
Computer Skills
EMail Software (Outlook, Thunderbird, etc)
Graphics or Drawing Software (Photoshop, etc)
Internet Browser (Internet Explorer, Firefox, etc)
Peripheral Devices (Scanners, Printers, etc)
Personal Computers
Presentation Software (PowerPoint, Flash, etc)
Spreadsheet Software (Calc, Excel, etc)
Utility Software (Virus, File Compression, etc)
Word Processing Software (Word, WordPerfect, etc)
Language Skills
Spanish - Excellent ( Read Write Speak )
English - Good ( Read Write Speak )
French - Fair ( Speak )
References
Dra. Isel Cova
OB Navigator
Seton Hospital.
acre15@r.postjobfree.com
Mrs. Nivea Lopez
Social Worker
Caritas of Austin
512-***-**** Ext.: 153
acre15@r.postjobfree.com
Mr. Angel B. Bravo Vilau
Director of Health.
MINSAP, PINAR DEL RIO, CUBA
(011)53-48-81-31-51
acre15@r.postjobfree.com
Mr. Juan Flores
Human Resources Manager.
Cuban Medical Mission, SAN FELIPE, YARACUY, Venezuela
(011)58-414-***-**-**
Contact this candidate