Tim McLaughlin

Email acrdxe@r.postjobfree.com Phone 512-***-****

SUMMARY

Extensive experience in workforce management and manufacturing. Highly experienced manufacturing manager and supervisor with ability to establish quality manufacturing guidelines and specifications which have carried over into staffing and recruiting roles.

Creative, organized and efficient, with strong leadership ability and communication skills to motivate employee teams and achieve optimal results in a fast-paced manufacturing environment utilizing hands on and participative management techniques.

Successfully demonstrated ability in applying Six Sigma, Statistical Process Control, Lean Manufacturing, Total Quality Management, ISO, 5S, Kaizen, Cycle Time Management, Productivity Management, Manufacturing Process Design, Project Management to a variety of products and process’.

SKILLS & ABILITIES

Leadership

• Participative management style that successfully practices employee team process development and production improvements.

• Results oriented, high energy, hands on supervisor; firm belief in Management by Walking Around

• Creative team motivation talents

• Articulate communication abilities; verbal and written

• High level of workplace safety awareness, monitoring and practices

• Successful creation of staffing and training plans for specialist workforce including career development paths by identifying opportunities within support departments for experience.

Administrative

• Accurate tracking of employee attendance, training, job performance and recognition.

• Strong employee performance review / evaluation experience to enhance employee performance and career objectives

• Fair and consistent management of personnel adherence to company policies

• Intermediate level of general computer software normally used in office and factory environments

• First hand experience in direct hire & contract employee staffing / recruiting, interviewing, on- boarding and Employment Law

• Strong understanding and utilization of Microsoft Office, SAP, KRONOS and a variety of in-house and automated manufacturing tracking systems.

Manufacturing

• Constant interaction, direction and coordination with Manufacturing, Training Departments, Process Engineering & Equipment Engineering to meet product output with highest standards

• Supervision & training of best practices for production floor, shipping & receiving and inventory control

• Calculation of equipment throughput targets and address opportunities for improvement

• Continually develop systems to improve efficiency and accuracy of operations

• Cost sensitive assignment of personnel and equipment operations

ACCOMPLISHMENTS

Motorolan of the Month November 1993

Motorola Manufacturing Excellence and Individual Contributor Recognition (5 awards)

Semiconductor International – Top FAA of the Year 1999 for White Oak Semiconductor

Siemens Certificate of Appreciation for Benchmarking Information Exchange 1997, Dresden, Germany

Synergistic Empowerment – 8 mo. leadership course by Bijan Afkami, author of The 1% Solution

CURRENT EMPLOYMENT

Apple Computer Round Rock TX Education Sales March 2015 – Present

Call Director / Sales Representative Assistant (Temporary Assignment)

Manage inbound customer calls regarding sales questions and issues

• Identify and understand the customer’s needs that are outside the capacity of the Interactive Voice Response system and connect callers to the appropriate Apple account executive, resource or team within the Apple Computer Education Sales force for the United States and Canada.

• Assist Sales Representatives with various projects involving development of school contact lists and Apple product sales quotations

• Provide customers with basic information regarding Apple products, capabilities and availability

• Confer / assist Sales Support Operations, Accounts Receivable, Technical Support and Apple Online Store to resolve more complex problems as needed outside the function of the Sales Representative responsibilities.

Sears Holdings Round Rock TX Call Center July 2014 - March 2015

Sr Customer Service Agent

Provide creative solutions for Sears customers

• Identify correct resolutions for customer issues with all Sears/Kmart products

• Schedule repair service technician for in home repair; installation of appliances; delivery times & locations; escalate sooner dates / times based on emergency needs

• Advocate for customer to Store Managers, Installation Contractors & Delivery Centers / Carriers regarding complaints and work to identify corrections

• Process returns, exchanges and online purchases with regard to Sears Holdings policy and exceptional circumstances

• Identify, direct and transfer customer to appropriate Sears / Kmart Lines of Business as needed

• Verify and maintain customer files and document accurately each call and solution / action for historical knowledge

• Identify and process customer satisfaction concessions

Highest achievement: Ranked within the top 20% of 118 Agents continuously since Oct 2014. Selected & currently functioning in a pilot program to hybrid Customer Solutions & Delivery / Installation responsibilities in January to present. Selected as a candidate in the Sears Transition to Leadership program.

Additional Assignments

MANUFACTURING HISTORY

SAMSUNG SEMICONDUCTOR – Austin, TX 2010 – 2013

Manufacturing Supervisor

Supervisory responsibilities in a 300mm fully automated semiconductor FAB utilizing a combination of personnel which monitored inventory and equipment performance from software / computer systems and personnel on the factory floor for visual verification.

Highest achievement: Implementation of self directed workforce practices, following Six Sigma methodology, in the production Starts & Shipping areas resulting in zero human error after implementation for 10 months.

PIE3 – Austin, TX 2007 –2008

Manufacturing Supervisor / Operations Manager

Direct oversight of the day-to-day activities of a contract based electronics product development and re-manufacturing operation for Dell / Foxconn.

Highest achievement: Implementation of lean manufacturing and JIT processing increasing contract profits by a standard 40%

MOTOROLA – Austin, TX 1999 – 2003

Contingent Workforce Account Manager, Office of Contingent Workforce Management (OCWM)

Supervised the Manpower Inc contractor direct labor staffing process for Motorola US

Highest achievement: Implemented the contract direct labor process for manufacturing in Motorola organizations throughout the U.S resulting in a reduction of contract labor attrition from 64% to 7% in addition to reducing selection time by 70% within a five-month period of program launch

WHITE OAK SEMICONDUCTOR – Richmond, VA 1994 -1999

Manufacturing Section Manager

Responsible for the overall performance and management of staffing and training of 165 Manufacturing Specialists, 33 Manufacturing Leads and 10 Manufacturing Supervisors in the photolithography area.

Highest achievement: One of 4 manufacturing section managers selected to participate in a factory build from field to 1st packaged chip completed successfully in one year.

MOTOROLA – Austin, TX 1984 –1994

Manufacturing Section Manager / Manufacturing Supervisor

Managed the processing of semiconductors with various teams, areas and factories.

Highest achievement: implementation of misprocessing scrap reduction program reducing human error scrap to below 1% consistently across all US Motorola semiconductor factories

STAFFING / RECRUITING HISTORY

MANPOWER INC – Austin, TX 2009 – 2009

On Site Contingent Labor Manager – Manpower @ Freescale Semiconductor

Supervised all aspects of contingent labor Specialist staffing for wafer fabrication for both Austin Freescale Sites. Additional responsibilities in developing educational & work experience curriculum’s with select Hi Tech Corporations & Austin Community College for contingent workforce.

Highest achievement: Expansion of the On Site Supervisor role by participating in problem solving teams with Freescale manufacturing utilizing Six Sigma & Lean Manufacturing experience. Ancillary benefit was increased interest and learning by contract labor specialists and strengthening of customer relationship.

REQUESTED PERSONNEL – Austin, TX 2008 –2009

Recruiter

Responsible for recruiting contingent workforce direct labor and professional for a wide variety of client

companies.

Highest achievement: Development of a standardized interviewing and selection process based on customer requirements. Results reduced sourcing, interviewing, selection time from 3 days to 1 and attrition rates to less than 2% from over 12% historically.

ENTERJECT INC – Austin, TX 2004 – 2006

Operations Manager

Overall management of the successful achievement of customer call center, application review production / process, and personnel for an independently owned start up business which contracts with Federal and State Governments for program automations and improvements in a variety of license and benefit application reviews. Specific project assignments during my tenure were Alien Labor Certification (Green Card) review to submittal and TANF Employer Tax Credit processing.

Highest achievement: Development of an automated software system for processing State of Texas Alien Labor Certification applications. Completed and transferred to the US Dept of Labor a 5 yr backlog of 7500 applications within 11 months utilizing the software, two 40/hr shifts of 12 processors each and independent Employment Attorneys assigned to the individual applications.

WRITTEN RECOMMENDATIONS CAN BE VIEWED AT

http://www.linkedin.com/in/timothyemclaughlin/

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