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Customer Service Pharmacy Technician

Location:
Cañon City, CO, 81212
Posted:
August 24, 2015

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Resume:

LaShawnda Power

*** ****** ****

Canon City, Co, 81212

605-***-****

acrd3c@r.postjobfree.com

Professional Experience

Lewis Drug Store – Sioux Falls, SD

Float Pharmacy Technician March 2015 – July 2015

Accurately and efficiently preparing prescription orders

Verifying prescription information and dosage

Processing and submitting insurance claims

Providing quality customer service to patients and other healthcare providers

Receive written prescription or refill requests and verify that information is complete and accurate.

Maintain proper storage and security conditions for drugs.

Answer telephones, responding to questions or requests.

Fill bottles with prescribed medications and type and affix labels.

Assist customers by answering simple questions, locating items or referring them to the pharmacist for medication information.

Price and file prescriptions that have been filled.

Midco Connections – Sioux Falls, SD

Customer Service September 2014 - January 2015

Keep Records of customer interactions and transactions, recording details of inquiries, complaints, or comments, as well as action taken.

Check to ensure that appropriate changes were made to resolve customers’ problems.

Determine charges for items requested, collect payments, or arrange for billing.

Refer unresolved customer grievances to designated departments for further investigation.

Solicit sales of new or additional services or products.

Hardware Hank – Sioux Falls, SD

Sales Associate Manager March 2013 – July 2014

Receive payments by cash, check, credit cards, vouches, or automatic debits.

Issue receipts, refunds, credits, or change due to customers.

Assist customers by providing information and resolving their complaints.

Greet customers entering establishments.

Answer customers’ questions, and provide information.

Stock shelves, and mark prices on shelves and items.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Citibank- Sioux Falls, SD

High Value Customer Service June 2012 – June 2013

Keep Records of customer interactions and transactions, recording details of inquiries, complaints, or comments, as well as action taken.

Check to ensure that appropriate changes were made to resolve customers’ problems.

Determine charges for items requested, collect payments, or arrange for billing.

Refer unresolved customer grievances to designated departments for further investigation.

Solicit sales of new or additional services or products.

Refer unresolved customer grievances to designated departments for further investigation.

Hy-Vee – Sioux Falls, SD

Cashier August 2011 – June 2012

Receive payments by cash, check, credit cards, vouches, or automatic debits.

Issue receipts, refunds, credits, or change due to customers.

Assist customers by providing information and resolving their complaints.

Greet customers entering establishments.

Answer customers’ questions, and provide information.

Stock shelves, and mark prices on shelves and items.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Burger King – Sioux Falls, SD

Cashier June 2008 – June 2010

Receive payment by cash, check, or credit cards.

Assist customers by providing information and resolving their complaints.

Greet customers entering establishments.

Take and record temperature of food and food storage areas such as refrigerators and freezers.

Education

Lincoln High School – Sioux Falls, SD

High School Diploma, May 2012

Southeast Technical Institute – Sioux Falls, SD

Pharmacy Technician Diploma, May 2015

320 hours of Retail and Hospital experience

Certifications

PTCB certified Pharmacy Technician as of July 2015

SD State registered Pharmacy Technician

References

Jennifer Doom

Chief Pharmacist – Lewis Drug Store

605-***-****

Debborah Cummings

Pharmacy Technician Instructor

605-***-****

Jennifer McNamara

Supervisor – Lewis Drug Store

605-***-****

*More references upon request*



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