TOM NASRALLAH

*** ****** ***** **** ****, NC ****2 919-***-**** (C) 919-***-**** (H) acrd1a@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Proven Technical expertise in information Technology infrastructure with 25 years of experience specializing in implementation and transforming IT infrastructures and teams building to meet business to meet business needs.

Managed Departments of up to 20 people, to include, systems administrations, Database administrations, customer support representatives, and technical department managers. Also experienced in managing network and systems architectures that span multiple locations globally.

Complete Resolution in Manufacturing data analysis, and financial application development.

Highly motivated, extremely technical, and very goal oriented. Superior people skills, both with employees and customers, with a hands-on management style to provide loyalty and exceptional performance in staff.

Areas of Expertise

Senior Technical Management

Team Building

Virtualization

Strategic Technology Planning

Data Center Design & Management

24x7 Support Services

Network & Systems Design

Inventory & Management and compliance process

Project Management

Technology Procurement

Customer/User technical support

Database Implementation

Systems/Network Troubleshooting

Acronis Backup/Recovery enterprise version 10

RICMS(Remedy), TrackWise

Hardware & Technology Experience

Share-point Administration and Documentation uploads

IBM Blade Center support and setting

Microsoft Windows Server 2003 & 2008

Linux installation and support

Microsoft Exchange Server

Orion Network performance Monitor

Oracle Database installation configuration, support and store procedures Systems

Microsoft Access Database

MYSQL database installation and configuration analysis.

MRP II Data Production and inventory analysis,

RAID, SAN, NAS

HP mainframe and network printer setup and configuration

Cisco Routers & Switches

Vidtronix airline ticket printing setup and configuration

VMware setup and configuration

MAPICS 3.2 migration and support

AS400 Monitoring and support

Vax and VMS system support

UNIX (SUN Solaris

LIMS aTind

Webspher an Tivoli

Completed MCSE Curriculum, MCP Certified in NT 4.0 and Windows 2000 and Passed Workstation, Server, Enterprise, TCP/IP and Network Essential, A+ certified.

Oracle9i Associate, Certified OCP, Working with UNIX; And MS Windows.

EXPERIENCE

Warp Systems Raleigh North Carolina September 2011 to present.

Project Manager/consultant

Testing and resolving data store procedures, upload and integrity, configuration for MS SQl Servers, Oracle and Access Databases.

Install Hardware and logical partitions on Servers and workstations systems

Configuring Hardware and software systems and providing solution for desktops and laptops equipments.

Networking installation and configuration.

Identify and resolve root causes of issues with software applications, hardware configuration, Manage training needs and project coordination.

ProUnlimited/Novartis: 2010 – 2011

IT Project Manager/Software System Administrator

Lead cross functional project teams to implement IT Systems operational strategies with Pharma software

Lead the process of developing integrated strategic and operational plans to meet all SOP requirements.

Foresee all responsibility for the successful planning, Backup and disaster recovery using Acronis, execution, Monitoring, control and closure. Share-point Administration and Documentation uploads.

Support SAP ERP Systems in implementation and Data Analysis.

Evaluate backup and recovery for Migration of instrument and system data integration, security with calibration applications and information.

Utilize statistical methodologies to analyze trends and identify action plans. Develop efficient and effective strategies for problem resolution and implementation. Test, Monitor/support LIMS with storage and functions.

Test Pharma Software application, Data Integrity, SQL procedure, Identify issues, lead contingency planning Based on Sarbanes & Oxley compliance for Policies and Procedures to meet all requirements and ISO 9000.

Lead complex investigations and Change Controls. Using Track wise for documentation analysis and uploads

Success in helping to prevent and resolve operational compliance issues, licensing, service level agreements.

Ensuring stretched goals and objectives are met in accordance with FDA, and strategic goals as agreed with Management decisions.

APC: 2008-2009

SYSTEM ADMINISTRATOR/ IT Project Management

Acted as primary support contact for IBM equipment with airline and RDU customers; issued prioritization and escalation reports after identifying and resolving issues with software applications, peripheral connections, and workstation configurations.

Assisted RDU and IBM with SLA databases, statistical analyses, asset management (licensing, inventory control and RMA), AIX daily system backup in SAN Environment, and disaster recovery tests in Unix environment using Putty.

Using BMC Service Desk Express identified root cause of problems, and developed short and long term solutions; conducted firmware/ driver installations; upgrades on all printers and serial devices.

Tested software applications linked to UltraCuse (Common Use Airline Software) and airline links and upload; installed hardware and logical partitions on IBM P550 workstation blades; repaired LCD display issues; managed Baggage Control system and data integration implementations.

Research Triangle Institute: 2004 – 2007

SOFTWARE SYSTEM ADMINISTRATOR/Project Management

Supported Information System Managers with project plans for multiple software applications.

Testing data upload and integrity, Identified and resolved root causes for issues at U.S. and global office locations for specialized software/hardware support, managed training needs and project coordination, minimized time in debit/credit reimbursements.

Validated and monitored data and documentation transfers for accuracy in Windows and Unix Environment..

Exceeded all management and user expectations in software installation, configuration and maintenance as acknowledged by all supervisors and users; experienced no production downtimes or performance degradation to applications or databases through Unix Servers.

Continuously worked with vendors to coordinate reconfigurations, upgrades, development of macros and patches; provided optimal solutions in the shortest possible time frames.

Generated Visio charts and financial Excel spreadsheets; performed management and administrative activities in creating databases and database user accounts.

Evaluated potential code changes, was consistently 90% ahead of schedule and received many compliments by managers; participated in project teams to establish guidelines and best practices. Created 99% error/ fault free transaction reports.

Developed and implemented standard policies for system usage in coordination with Server Staff

Contributed to Disaster Recovery planning and performed database tasks such as creating/executing SQL statements and stored procedures.

Updated procedure manuals for using Process 360 applications and ERP-ACCPAC-Advantage in (SQL Server Environment) and DelTek (Cost point Database); achieved 99% error free rate for over 400 pages of document, complimented regularly by managers and end users alike; daily analysis with Sarbanes & Oxley compliance for Policies and Procedures to meet all requirements.

Merant Corporation/Data Direct Technology: 2000 – 2001

TECHNICAL SUPPORT ENGINEER

Provided all support efforts to minimize production down time and increase application and database performance; supplied 24/7 support for connectivity to relational databases and all Data Direct products; assisted in interpretation of application codes SQL Server, WEBSPHERE, DB2 Script, and Oracle PL/SQL.

Assisted customers with debugging ODBC, JDBC and ADO coding/programming issues in Microsoft Windows, Unix, AIX and OS390 environments. Tested to recreate customer issues to enable solutions.

Tested SQl Procedure and Tables upload, Answered questions submitted via electronic/Web support from customers; wrote test scripts and knowledge-base documents with updated solutions.

IBM/CDI: 1999 – 2000, 1992 – 1995

PERSONAL SYSTEMS SUPPORT ENGINEER

Provided online and hands on support in testing software applications, hardware settings, configurations and compatibility

Worked with unattended operating systems, installation and hardware compatibility, documentation of procedures and problem determination; installation and configuration, diagnostic and networking connection options for large OEM accounts, dealers and end users on all IBM PCs, expansion units (docking stations), PCMCIA (flash cards, storage devices and network cards) configuration, IBM DOS batch files, Unix and Microsoft environments; Handled Y2K issues and configuration.

SKILLS:

Applications: Acronis Backup/Recovery enterprise version 10, RICMS(Remedy), TrackWise, MS Office Professional (All Versions), VMWARE, Active Directory, LIMS, Sharepoint, Websphere and Tivoli.

EDUCATION

BS Degree in Business Computer - Lebanese American University.

LANGUAGES

Speak Fluent in English, French, Arabic, and basic knowledge in Spanish.

ACTIVITIES Toastmaster, Banquet and festivals organizer, play soccer, basketball and volleyball.

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