Justin G. Johnson

**** ****** *** ** ***** Houston, Tx 77071

281-***-****

acrd06@r.postjobfree.com

With almost three years of experience in the IT industry I find myself constantly learning and advancing with each opportunity. I’m self-motivated, taking initiative, commitment, team player, with a high ability to tolerate stress. Having a proven record of accomplishments in and out the military I feel confident that I will be able to ramp up and be productive member of your organization quickly.

Key Skills

Oil/Gas Active Directory Microsoft Exchange

Microsoft Office Server Build Windows XP & 7

Service Manager 9 Strong work ethic RAS

Citrix Remedy ROIP

Employer Summary

Shell Oil and Gas/Odyssey – Technical Support II/ Scheduling 11/14 to 8/15

While working for shell on a short term contract my role was split into two separate roles about 75% level II technical support and 25% scheduling. While performing level II technical support my main responsibilities are to make sure a group of servers on the oil rigs stay connected and constantly sending data to shell offices and oil drillers. As a scheduler my role was to contact the 3rd party field tech and schedule an ETA for rig moves, setups, ROIP, VSAT, break/fix and assist with the tech when they’re on site.

Accurately and descriptively utilize the proprietary ticketing system on a regular basis.

Keep end-users and customers updated on the progress of pending investigations for quality assurance.

Vigilantly exercise administrative duties and monitor the user Account Requests and processes.

Creating, modifying and or removing Active Directory accounts and groups for all Shell TLS personnel.

Ensure positive site equipment validity checks after break/fix or new location rig moves.

Regularly create weekly and monthly reports of specified scopes of our team’s project.

POC: Nick Ross 713-***-****

Extreme Reach - Technical Support II 08/13 to 9/14

As a Technical Support II responsibility is for making sure syndicated content and news is delivered to stations nationwide. We provide software to ensure digital delivery of television advertising, news spots, and other media content. This is specialized support. We handle network connectivity, system configuration, proprietary hardware support, software distribution, training and other needs to help the client on both XP and 7.

Provide first-level and second level user administration support, application software support, DNS, and general trouble shooting

Solve technical issues in a timely manner.

Remote desktop support

Syndicated Satellite distribution

Server Build

POC: Dee Hovland 972-***-****

Hewlett Packer - Customer Service Rep II 10/12 to 08/13

As a CSR II responsibility is to help users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence. While in this position, I've troubleshot numerous problems over the second largest intranet network in the world; Navy Marine Corps Intranet (NMCI), from application/software installation to troubleshooting Windows Office programs such as Excel, Word, and Outlook. Perform troubleshooting and problem resolution.

Provide first-level and second level user administration support, application software support, network support, and general trouble shooting

Ability to apply intermediate level of subject matter knowledge to solve a variety of common business issues.

Remote Desktop Connect

Document and communicate steps taken in troubleshooting process POC: John Nixon 352-***-****

U.S. NAVY (Port Hueneme, CA) - Equipment Operator, 12/08 to 09/11

As a 3rd class petty officer I was given the position of a Squad Leader and Safety Coordinator which supervised a 9 troop team. As the Safety Coordinator I was in charge of presenting a safety brief every day, investigate and right up mishap reports, making a 360 degree walk around of each piece of heavy/light weight equipment every morning. As Squad Leader, I lead my team threw an 8month deployment in Afghanistan; operating a wide variety of heavy-duty, self-propelled construction equipment for projects including, building construction, roadway construction, pier construction, grading and excavation;

Performing minor maintenance on equipment to ensure safe, efficient operation.

Serving a team lead on crane crew to rig cable assemblies and change attachments for various lifting and pile-driving operations.

Preparing operational reports on equipment.

Perform as blasters for construction projects.

Can do attitude that is always striving to meet and exceed deadlines in a safe and effective manner.

POC: Robert Smith 773-***-****

Collection Company of America - Inbound Customer Service Representative, 6/07 to 11/08

As a collections representative, I was responsible for a number of activities such as contacting delinquent account holders by telephone or in writing and requests payment to bring the account current. Another responsibility is identifying alternative payment plan or other process for payment of delinquent accounts and documenting collection activates.

•Possess an understanding of math, finances, computers and company billing cycle.

•Have strong verbal skills, conducting myself with professionalism.

•Establish and maintain effective and cooperative working relationships with dealers and sales.

•Must communicate & follow up effectively with customer accounts on a timely basis.

•Meet department weekly and monthly goals

POC: Brenda Perry: 713-***-****

I'm ready to start with hard work and motivation!

Contact this candidate