Dear Sir,

A qualified visionary food and beverage professional with all round skills in managing restaurant operations as well as banquets and events coupled with a keen eye to detail, my expertise include conceptualizing, analysing, forecasting as well as implementation and delivery various food and beverage concepts.

Having directly handled revenue generation for various hospitality concepts, I have proven track record of successfully transferring this knowledge to related industry sectors including the Fast Moving consumer goods.

I feel certain my strong initiative and commitment to excellence, coupled with my previous experiences in the field would make a significant contribution to the continued success of your company.

Thank you for your review and consideration of my attached resume. I look forward to hearing from you soon.

Sincerely I stay,

Valerian John Serrao

VALERIAN JOHN SERRAO

Mobile : 0091-9820553809

E Mail : acrcyu@r.postjobfree.com

Address : 5/Holy View Society, Kolovery,

Kalina, Santacruz (East) Mumbai -98.

PROFESSIONAL PROFILE

Demonstrated expertise in setting up for operation high profile hotels; developing new product offerings and utilising proven strategies and systems

Highly successful in recruiting, training and motivating professional leaders and service teams, who are passionate about their ability to overcome challenges and deliver service to exceed customer expectations

Highly developed managerial, administrative, financial and organisation skills, communicates with passion towards a shared vision

Energised by running an exciting operation that consistently delivers quality products and services; highly focussed, remains calm under pressure with excellent relationship skills and high level operational competencies

CAREER SUMMARY

2005 – 2014 (July) Hilton Dubai Jumeirah Resort - UAE

All-Day Dining Restaurant & Lobby lounge Assistant Manager

1998 – 2004 Sands Hotels – Mumbai - India

Restaurant Manager

1997 – 1998 Al Bustan Rotana – Dubai UAE

Room Service in charge

1994 – 1996 Carnival Cruise Line – USA

1986 – 1993 Hilton Trade Centre – Dubai UAE

Restaurant Captain

Job Profile

The job involves in the total operation of a Restaurant that caters for 800 to 1000 guest a day, working under Pressure, maintaining relationship with Guest & team members, Looking after a total manning of 40 team members,,liaising with the Executive chef on daily basic, handling complains written & verbally attending briefings, training plans of the Team members, annual appraisal, One to one, executing duties to all supervisors, controlling cash, daily follow up, Looking into special request of Guest,Scheduling team members, Promotions of the Restaurant, Menu planning, Inventories ( Bar ), annual vacation plan planning, Promotions of team members,Counselling, Briefings,recruit hire & training of team members, maintaining menu knowledge,checking on the Quality of food & beverages, Decision making, making sure that the restaurant & team members follow proper Health & safety procegers & practise, Liquor regulation are followed strictly, mainting payroll to the minimum .

PROFFESIONAL EDUCATION SUMMARY

2009 Management Awareness Programme (MAP) UAE

Followed by Hilton University Skills course

2008 Intermediate Restaurant Management

Hilton University - UAE

2005 - 2009 Hilton University Online Course studies (FB/FO)

INDUSTRY ACHIEMENT

P&L & budgeting

Certified for skills Trainer.

Certified license to hire

Certified license to review team member’s performance. (Appraisal)

Certified PIC (person in charge)

Fire Safety and evaluating procedure.

First Aid.

Basic Food Hygiene.

On Q Property Management.

Win Check.

Micros.

Microsoft Excel, Word, PowerPoint

MOST RECENT & CURRENT EMPLOYMENT HISTORY

March 2005 – July 2014

HILTON DUBAI JUMEIRA RESORT - UAE

All-Day Dining Restaurant & Lobby lounge – Assistant Manager

Recently awarded for BEST BREAKFAST 2013 Middle East & Africa from Hilton SATISFACTION LOYALTY TRACKING SURVEY (SALT) Trip Advisor Certificate of Excellence Award for outstanding traveller reviews on the world's largest travel site in 2012. The Hotel offers the highest standards of hospitality. Guests can expect a warm welcome and plenty of opportunities for relaxation and entertainment during their stay at this resort at Jumeirah Beach.

PROFESSIONAL ASSETS

Performance Driven / Strong Commitment to Operational Objectives

Embraces Company Philosophies / Future Vision / Focus / Direction

Implements Business Development / Operational Management Planning

Develops Brand Marketing Strategies / Identifies Sales Opportunities

Client Relationship Development / Anticipates Customer Requirements

Staff Recruitment / Motivation / Development / Training / Encouragement

Sets / Achieves Budgets / Profitability / Pays Attention to Detail

Proactive Team Member / Inspires Success / Drives a Dynamic Focus

Excellent Communication / Liaison / Collaboration / Presentation Skills

Lateral / Logical Business Thinker / Persuasive / Finds Problem Solutions

Passionate Approach / Meets Challenges / Motivated / Outstanding Results

EDUCATION

Secondary school certified 1981

Pune Board, India

OTHER PERSONAL DETAILS

Nationality: Indian Citizen

Marital Status: Married

Interests: Listing Music. Reading, Soccer

REFERRENCE

Wasantha K.S.Manage Louis Noronha,

Restaurant Manager Assistant Food & Beverage Manager

Hilton Dubai Jumeirah Resort Hilton Ras al Khaimah Resort

Dubai, UAE Ras al Khaimah, U.A.E

+971-**-******* +971-**-*******

acrcyu@r.postjobfree.com acrcyu@r.postjobfree.com

S

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