Education

James Madison University December ****

Masters of Business Administration

Area of Emphasis: Information Security

University of Mary Washington May 2013

Bachelor of Science in Business Administration

Areas of Emphasis: Management & Management Information Systems

Professional Experience

International Communications Group (ICG) Newport News, VA

Inside Sales Coordinator March 2014 – July 2015

Primary responsibility for ensuring that commitments made by sales force are achievable and that all aspects of order fulfillment exceed customer expectations.

oProvide quotes/pricing to support sales team

oProcess purchase orders from customers

oCoordinate shipments between third parties and ICG to have all shipments to the customer arrive simultaneously

oMaintain an Excel spreadsheet tracking system for order bookings and revenues for the Commercial Aviation Services (CAS) Division

Administrative Assistant March 2014 – July 2015

Report to President for the Commercial Aviation Services (CAS) Division

oPlan all logistics, arrangements, and coordination for CAS trade shows

oSecure travel arrangements and accommodations for CAS sales team

oComplete expense reports for employee travel, including coding all expenses to ensure they are deducted from the proper departments’ accounts

Additional Experience

C-Metric Cherry Hill, NJ

Back Office Data Processor Nov. 2013 – Jan. 2014

Conducted military searches on mortgage holders to determine program eligibility

Processed referrals to begin the foreclosure process

Performed case audits to ensure proper documentation was uploaded to the client

New York Life Insurance Company Mechanicsville, VA

Intern Summer 2011

Passed the Life and Health Insurance exam to legally sell policies

Conducted cold calls to customers who had not kept in touch for 6 months to a year

McDonald’s West Point, VA

Crew Member/Floor Supervisor Aug. 2007 – May 2012

Full-time employee throughout high school and on most college summer breaks and vacations

Promoted from Crew Member to Floor Supervisor

Software Skills

Word Processing 60+ WPM, Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook, Project), Working knowledge of R statistical software and Concur Solutions